Spotware
15 Sep 2015, 06:51

Dear Trader,

Currently multi-symbol backtesting is not supported. That’s why you get an exception when you try to use these methods. It is in our plans to support multi-symbol backtesting in the future. Additionally you can vote for it in: http://vote.spotware.com/forums/229166-ideas-and-suggestions-for-ctrader-and-calgo/suggestions/5435043-multi-currency-backtesting

Spotware
15 Sep 2015, 06:27

Dear MaVe,

The periods parameter of the EMA indicator is an integer. You cannot use decimals. 

Spotware
14 Sep 2015, 11:47

Dear Trader,

Currently we do not support the usage of long types as parameters. We recommend you to use int instead. We will consider supporting it in the future.

Additionally we recommend you to have a look at the NormalizeVolume method in our API references site.

Spotware
14 Sep 2015, 11:34

Dear Trader,

Could you please send us your brokers name and the environment you use (live or demo) at troubleshooting@spotware.com

Spotware
14 Sep 2015, 10:58

Dear Trader,

Thank you for reporting it. We will investigate.

Spotware
14 Sep 2015, 09:31

Dear Trader,

Could you please clear your backtesting cache and try again?

You backtesting cache is located in:

C:\Users\%USERNAME%\AppData\Roaming\%BROKER%-cAlgo\BacktestingCache

Spotware
14 Sep 2015, 09:23

Dear Trader,

The clientOrderId field is available. Please have a look at the updated Open.API messages.

Spotware
14 Sep 2015, 08:26

Dear Trader,

We are not sure we understand what you are trying to do.

You cannot change the values calculated in the EMA indicator. However you could add them to an IndicatorDataSeries and add/subtract/roundup the values you like.

The following code snippet illustrates it:

        private ExponentialMovingAverage ema;
        protected override void Initialize()
        {
            ema = Indicators.ExponentialMovingAverage(MarketSeries.Close, 50);
        }
        public override void Calculate(int index)
        {
            // Display the ema result on the chart
            Result[index] = ema.Result[index] + 1;
        }

We hope this helps you.

Spotware
14 Sep 2015, 08:03

Dear Trader,

Thank you for your suggestion. We will consider it. Additionally you can vote for it in: http://vote.spotware.com/forums/229166-ideas-and-suggestions-for-ctrader-and-calgo/suggestions/6555643-export-genetic-optimization-results-to-csv

Spotware
11 Sep 2015, 17:53

RE: RE:

Alcibiade said:

 

-FreshFromTheGrave said:

Thanks Spotware! Please let me know if there is any additional information or screenshots/videos I can provide that would make things easier for you guys to diagnose these issues. For now my current solution is to remote into my PC at home running cTrader, which has it's advantages and disadvantages but I would like the option of using the web version as needed.

Are there still currently no plans for an OSX version of cTrader?

Same question here.

There are A LOT of problems with cTrader Web.

 (Yosemite/safari or firefox or chrome or maxthon or...)

- often cpu will go to 100% and charts will freeze (with mac os ball turning) this is VERY BAD as I can't modify trades when this happens or close losing positions.

- can't save templates properly (e.g.. candle borders will always be green?! have to change them each time I apply the template... tried many times)

- workspaces... it often charges "my workspace" even if I have other saved ones, and one out of a few times, just charges the default "my workspace" and my one is lost.

- fibonacci levels personalization do not stick, have to redo them each time

- etc......

Please do a native macos version! Please!

Dear Alcibiade,

Thank you for reporting it. We will investigate.

Currently we do not plan to implement a cTrader version for Mac OS. If it collects enough votes on http://vote.spotware.com/ we will consider implementing it. 

Additionally you can vote for it in: http://vote.spotware.com/forums/229166-ideas-and-suggestions-for-ctrader-and-calgo/suggestions/6586009-ctrader-for-mac

Spotware
11 Sep 2015, 17:51

Dear Trader,

Thank you for your suggestion. We will consider it. Additionally you can post your ideas/suggestions to http://vote.spotware.com/

Spotware
11 Sep 2015, 15:17

Dear Trader,

Thank you for reporting it. We will investigate.

Spotware
11 Sep 2015, 13:02

Dear Trader,

By saying "clear" we mean to delete any files in these folders.

In addition could you please install cTrader on the same computer you have cAlgo installed and let us know if you have the same issue on cTrader too?

Thanks in advance.

Spotware
10 Sep 2015, 20:46

Dear Trader,

Please contact your Broker regarding any execution questions.

Spotware
10 Sep 2015, 17:32

Dear bachapk,

Could you please send us the following information at troubleshooting@spotware.com

• Symbol names in which the indicator doesn’t load.

• Name of your Broker.

• If you are on a live or demo environment.

Thanks in advance.

Spotware
10 Sep 2015, 17:17

Dear Trader,

Do you still have this issue?

Spotware
10 Sep 2015, 16:48

Dear Trader,

We do not provide coding assistance services. We more than glad to assist you with specific questions about cAlgo.API. You can contact one of our Partners or post a job in Development Jobs section for further coding assistance.

Spotware
10 Sep 2015, 16:39

Dear Trader,

Do you have the same issue on cTrader too?

If so please contact your Broker.

If you don’t have this issue on cTrader please clear the cache and backtesting cache of cAlgo when cAlgo is closed. The cache and backtesting cache are located in:

C:\Users\%USERNAME%\AppData\Roaming\%BROKER%-cAlgo\Cache

C:\Users\%USERNAME%\AppData\Roaming\%BROKER%-cAlgo\BacktestingCache

Spotware
09 Sep 2015, 17:22

Dear Trader,

It's not possible. You could collect bid and ask prices in RunTime and then access them. 

Spotware
09 Sep 2015, 15:55

Dear Trader,

We see that you already received your commission.