Topics
14 Jan 2020, 11:41
 3187
 7
Replies

Spotware
05 Dec 2024, 07:54

Hi Alexei,

I tried this with a $ account and the result seems correct to me

What is your account's currency? Can you send full screenshots so that we can see all the information, in case we are missing something?

Best regards,

Panagiotis


@Spotware

Spotware
03 Oct 2024, 07:28

Dear traders,

Please find below the release notes for cTrader Desktop 5.0.37 & 5.0.38

  • The following issues were addressed
    • Circular algo file synchronization between new cTrader version and previous one (5.0.37)
    • Indicators Initialize method issue (5.0.38)

Best regards,

cTrader Team


@Spotware

Spotware
21 Jun 2024, 05:22

RE: RE: Non -executing the OnDestroy() function

AlgoCreators said: 

PanagiotisCharalampous said: 

Hi there,

I don't think this was ever working. When the indicator is unloaded and destroyed, all references created by the indicator will do as well, same for the indicator's log. If you want to check this, write in an external file.

Best regards,

Panagiotis

Ok, now there is no way for the indicator to clear the interactive objects it created when it is deleted.

I am not sure what you mean, can you elaborate?


@Spotware

Spotware
21 Jun 2024, 05:20

RE: RE: RE: History tab now showing previous trades

Rx1ooo said: 

herve.limousy said: 

 

I have the same issue with cTrader Desktop 5.0.25. There's only been one trade in the history for the past few days. It seems to be showing current day's trades correctly. However, I have the entire history on cTrader for Android.  Demo account with FxPro: 10580044.

PanagiotisCharalampous said: 

Hi there,

Can you take full screenshots so that we can see the account number, broker and cTrader version?

Best regards,

Panagiotis

Evening,

The cTrader desktop version 4.8.34 and the broker is Pepperstone Aus, I am not willing to share my account number. I do appreciate any help you can give.

The history is appearing today it has done this before and disappearing the next day, I am wondering if a clean install would help. today's history shot

Many thanks :)

Hi there,

Does this happen in cTrader v5.0?

Best regards,


@Spotware

Spotware
27 May 2024, 08:54

Hi there

Please send us some troubleshooting information the next time this happens. Please paste a link to this discussion inside the text box before you submit it.

Best regards,

Panagiotis


 


@Spotware

Spotware
27 May 2024, 08:04

Hi there,

This is an expected behavior when programming in .Net. If you want to break an execution immediately, throw an exception.

Regarding the Promise/Future question, read below

https://stackoverflow.com/questions/70992438/how-to-control-c-sharp-task-async-await-in-same-way-as-javascript-promise

Best regards,

Panagiotis


@Spotware

Spotware
08 May 2024, 05:23

Hi there,

The message indicates that the account number you use does not exist. Can you share a screenshot of your cTrader's FIX API form?

Best regards,

Panagiotis


@Spotware

Spotware
08 May 2024, 05:20

Hi there,

Your account is disabled by the broker. Please contact your broker regarding this matter.

Best regards,

Panagiotis


@Spotware

Spotware
08 May 2024, 05:19

RE: In my strategy: "EASYGAIN" , Strartegy Panel description is placed at the bottom of others panel of the strategy

QuantumTrader said: 

Thank you a lot , i don't know why i see it different…

Can you share a screenshot of what you are looking at?


@Spotware

Spotware
08 May 2024, 05:17

RE: RE: Where is Advanced Protection Settings?

peterjohnbale said: 

PanagiotisCharalampous said: 

Hi there,

Are you using cTrader Desktop or cTrader for Mac?

Best regards,

Panagiotis1 

Hello - I am using cTrader for Mac. Thanks, Pete

Advanced protection is not available at the moment for cTrader for Mac. It will be added in a future update


@Spotware

Spotware
07 May 2024, 15:57

RE: RE: RE: RE: RE: Issue in "Modifying" Positions/Pending Orders in Ctrader Desktop

sivajimarketwizard said: 

sivajimarketwizard said: 

PanagiotisCharalampous said: 

sivajimarketwizard said: 

PanagiotisCharalampous said: 

Hi there,

Can you share a screenshot demonstrating what you are looking at?

Best regards,

Panagiotis

When attempting to click on "Modify Position," there's no response or display. The same issue occurs when trying to click on "Modify Order" for Pending Orders. Overall, the "Modify" function isn't functioning.

Hi there, 

Make sure the form does not open on an external display that has been disconnected. Try also restarting cTrader and your pc.

Best regards,

Panagiotis

I tried everything you mentioned. I've been facing the issue for 10 days. So, in between, I switched off my laptop many times. I don't think it's a problem with the PC. Also, I reinstalled cTrader. But still facing the same issue. Just don't know how to solve it. Desperately need help brother.

The issue is still not resolved.Kindly have a look at this. 

Hi there,

Can you please record a video demonstrating this happening? Also in the video, please show the Display Settings open showing that there is only one screen used by your computer.

Best regards,

Panagiotis


@Spotware

Spotware
12 Jan 2024, 09:24

It was fixed


@Spotware

Spotware
31 Oct 2023, 08:22

Dear trader,

Thank you for reporting this issue to us. Please provide us with the following information

  1. Examples of messages with timestamp for which you have not received any responses
  2. The hostname you are using

Best regards,

cTrader Team


@Spotware

Spotware
27 Oct 2023, 09:23

Dear trader,

It seems like a bug of the desktop application. Please use SenderCompID=live.ananda.acc_number instead until it is resolved.


@Spotware

Spotware
27 Oct 2023, 06:05 ( Updated at: 27 Oct 2023, 06:06 )

Dear trader,

Please send us some troubleshooting information the next time this happens. Please paste a link to this discussion inside the text box before you submit it.

Best regards,


 


@Spotware

Spotware
26 Oct 2023, 08:27

Dear driftingprogrammer,

JSON format is the new format of saving parameters and should be supported in all versions since v4.5. Old format should also be supported in the latest version. If you experience issues with latest versions, please provide us with exact steps on how to reproduce the issue.

Best regards,

cTrader Team


@Spotware

Spotware
25 Oct 2023, 06:45

Dear trader,

Thank you for reporting this issue. Can you please let us know the broker you are using and the account number?

Best regards,


@Spotware

Spotware
24 Oct 2023, 11:01

Dear trader,

Can you please let us know the project you are using and provide us the exact point of the modification as well as the modified code?

Best regards,

cTrader Team


@Spotware

Spotware
13 Oct 2023, 07:50

Dear trader,

Thank you for reporting this issue. It should have been resolved by now.

Let us know if you experience any further problems.

Best regards,

cTrader Team


@Spotware

Spotware
13 Oct 2023, 07:50

Dear trader,

Thank you for reporting this issue. It should have been resolved by now.

Let us know if you experience any further problems.

Best regards,

cTrader Team


@Spotware