Spotware
18 May 2023, 08:02

Dear trader,

Can you please clarify if you are using backtesting or optimization? Backtesting cannot utilize 100% of the CPU since each backtesting run is executed on a single thread. If you experience the issue on optimization, please share the source code of the cBot you are using so that we can investigate further.

Best regards,

cTrader Team

Spotware
17 May 2023, 10:44

Dear trader,

Thank you for reporting this issue. Our team is investigating this issue and it will be fixed in an upcoming update.

Best regards,

cTrader Team

Spotware
17 May 2023, 08:59

Dear Fx4U.net,

Please check with your VPS provider if your VPS is running on processors with ARM architecture. ARM processors are not supported by cTrader Desktop at the moment.

Best regards,

cTrader Team

Spotware
17 May 2023, 08:51 ( Updated at: 17 May 2023, 08:52 )

Dear trader,

Please send us some troubleshooting information the next time this happens. Please paste a link to this discussion inside this happens.

Best regards,

cTrader Team

Spotware
17 May 2023, 08:49

Dear m4trader4,

Thank you for sending us troubleshooting information. Our team has received it and they are investigating the issue.

Best regards,

cTrader Team

Spotware
16 May 2023, 12:25

Dear Fx4U.net,

Can you please let us know your processor's architecture? Is it x86 or x64?

Best regards,

cTrader Team

Spotware
12 May 2023, 10:07

Dear trader,

Can you please follow the steps below and let us know if they resolve the issue?

1) Close all cTrader instances
2) Remove folder C:\Users\%USERNAME%\AppData\Roaming\Spotware\Settings. Be aware that all local settings will be removed on this step.
3) Restart computer
4) Make sure computer is connected to internet
5) Try to login to cTrader

If problem persists then:

6) Press Ctrl+Shift+Alt+T in login window
7) Paste a link to this thread in the description
8) Submit troubleshooting report.

Best regards,

cTrader Team

Spotware
11 May 2023, 14:50

Dear JoseRacer,

Can you please provide full screenshots from cTrader Web and cTrader Desktop were we can see the broker, the account number and the difference in the executed trades?

Best regards,

cTrader Team

Spotware
11 May 2023, 14:40

Dear trader,

Thank you for reporting this issue. Can you please provide us with a screenshot where we can see the url you are trying to access and the message being displayed?

Best regards,

cTrader Team

Spotware
11 May 2023, 14:24

Dear Margaret,

Thank you for reporting this issue. Do you have any indicators running while you draw the lines? If yes, can you remove them and try again?

Best Regards,

cTrader Team

Spotware
11 May 2023, 11:24

Dear JoseRacer,

Is this a broker account? If yes, please contact your broker to investigate. If there are executed trades on the platform but they do not show on the client application, the broker should contact us directly.

Best regards,

cTrader Team

Spotware
11 May 2023, 10:08

Dear trader,

Can you please provide us with a full screenshot of the Tradewatch where the Closing Time column is shown and the trades are ordered by Closing Time?

Best regards,

cTrader Team

Spotware
11 May 2023, 09:03

Dear trader,

We tried to reproduce the issue but with no success. Is it possible to record a video demonstrating the exact steps you follow to get this behavior?

Best regards,

cTrader Team

Spotware
10 May 2023, 15:04

Dear trader,

Can you please provide us with more specific information regarding the issue you are facing? What exactly does not work? Are there any steps we can follow to reproduce it? Can you record a short video demonstrating this issue?

Best regards,

cTrader Team

Spotware
10 May 2023, 07:30

Dear ncel01,

We will publish more information on the release of the feature.

Best Regards,

cTrader Team

Spotware
10 May 2023, 07:28

Dear trader,

Can you please provide more information regarding your problem? Can you share some screenshots with what are you looking at and explain to us what do you think the problem is?

Best regards,

cTrader Team

Spotware
09 May 2023, 08:05

Hi DelFonseca, 

Thank you for reporting this issue. It's a bug and it will be resolved in an upcoming update of cTrader.

Best regards,

cTrader Team

Spotware
08 May 2023, 12:51

Dear trader,

In order to delete your trading account, you need to send us an email at community@ctrader.com.

Best regards,

cTrader Team

Spotware
08 May 2023, 08:35

Dear m4trader4,

We need the information we asked for in our previous post.

Best regards,

cTrader Team

Spotware
05 May 2023, 08:43

Dear trader,

The problem seems to be the account you use to collect your fees. This account cannot be used to collect fees anymore. Please contact your broker to create you a new live account yo use for fee collection.

Best regards,

cTrader Team