Spotware
18 Jul 2023, 08:15

Hi DelFonseca,

Thank you for reporting this issue. We managed to reproduce this and we will fix it in an upcoming update.

Best regards,

cTrader Team

Spotware
17 Jul 2023, 13:00

Hi all,

We managed to reproduce the issue and we will fix it in an upcoming update.

Best regards,

cTrader Team

Spotware
17 Jul 2023, 11:52

Dear trader,

Can you please let us know the broker as well?

Best regards,

cTrader Team

Spotware
17 Jul 2023, 09:49

Dear trader,

Thank you for reporting this issue. Can you please share the code you used to reproduce this problem?

Best regards,

cTrader Team

Spotware
11 Jul 2023, 08:39

Dear trader,

Thank you for reporting this issue. The next time this happens, please send us some troubleshooting information. Please paste a link to this discussion inside the text box.

Best regards,

cTrader Team

Spotware
11 Jul 2023, 08:37

Dear trader,

Please report this issue in the correct section of the forum

Furthermore, it is not evident what the issue is from the screenshot. Could you record a video instead?

Best regards,

cTrader Team

Spotware
10 Jul 2023, 08:25

Dear trader,

Can you please clarify which indicator you are referring to, when exactly did you contact us or where did you report the issue and when did we connect with you using TeamViewer access?

Best regards,

cTrader Team

Spotware
29 Jun 2023, 13:15

Dear trader, 

Can you please provide us with more information regarding the problem? Please let us know which app you are using (Android, iOS), your broker and some screenshots that demonstrate the problem.

Best regards,

cTrader Team,

Spotware
28 Jun 2023, 16:04 ( Updated at: 29 Jun 2023, 08:03 )

Dear ncel01,

At the moment market hours and margin are not considered Both features will be added in a future release. In the meanwhile, please add manual checks before placing a trade.

Best regards,

cTrader Team

Spotware
26 Jun 2023, 10:53

Dear trader,

Our team has investigated this issue further and it seems that the feature is working as designed. The events are triggered only for interactive objects. If you want to the event to be triggered for an object added by the cBot, you need to set the IsInteractive property to true.

Best regards,

cTrader Team

Spotware
26 Jun 2023, 09:43 ( Updated at: 26 Jun 2023, 09:49 )

Dear trader,

This behavior is a bug and it will be fixed in an upcoming update of the platform.

Best regards,

cTrader Team

Spotware
22 Jun 2023, 10:23

Dear ncel01,

1. The limits are per trader connection.

2. The limits have not been imposed on live trading accounts yet but they might be imposed if deemed necessary.

Best regards,

cTrader Team

Spotware
21 Jun 2023, 15:47

Dear ncel01,

You can find more information about the new limits imposed on cBots here

Best regards,

cTrader Team

Spotware
19 Jun 2023, 13:22

Dear traders,

Thanks for reporting this. We managed to reproduce it and we will fix it in an upcoming update.

Best regards,

cTrader Team

Spotware
19 Jun 2023, 13:20

Dear trader,

Thanks for reporting this. It is a known bug and it will be fixed in an upcoming update.

Best regards,

cTrader Team

Spotware
16 Jun 2023, 15:02

Dear ncel01,

Our team is investigating this issue and it will be resolved in an upcoming update.

Best regards,

cTrader Team

Spotware
16 Jun 2023, 09:35

Dear trader,

This behavior is by design. If you want to have independent windows, you can consider using different workspaces on each window.

Best regards,

cTrader Team

Spotware
09 Jun 2023, 10:56

Dear traders,

Unfortunately we were not able to reproduce this behavior. If somebody can help us inspect the issue using TeamViewer, please contact us at community@ctrader.com.

Best regards,

cTrader Team

Spotware
09 Jun 2023, 09:05

Dear traders,

Thanks for reporting this issue. Our product team will investigate it.

Best regards,

cTrader Team

Spotware
08 Jun 2023, 10:53

Dear Waxy,

Thank you for reporting this issue. We managed to reproduce it and we will fix it in an upcoming update.

Best regards,

cTrader Team