Spotware
07 Sep 2023, 08:09

Dear trader,

Can you please try again now?

Best regards,

cTrader Team

Spotware
06 Sep 2023, 09:30 ( Updated at: 06 Sep 2023, 09:32 )

Dear trader,

Invite is created to boost the effectiveness of brokers’ partners. Now, they can share not only common registration links but also links to useful products and elements of the cTrader platform, such as copy strategies, Chart Streams, trading signals, symbols, and others. Every Invite link attributes users who follow it to the inviting partner. When a user later decides to register with the broker, they will be redirected to the broker's site via a BRL. You can find more information in the link below

https://help.ctrader.com/ctrader-invite/invite-link/

Best regards,

cTrader Team,

Spotware
06 Sep 2023, 09:30 ( Updated at: 11 Sep 2023, 12:00 )

Dear trader,

BRL is a broker referral link. After registration in the broker’s partner programme, every participant receives a unique partner link for registering new users. All traders who have joined via this link become the partner’s referrals in the broker’s system. BRLs usually have the following format: broker.com/?partner=1234.

You can find more information in the link below

https://help.ctrader.com/ctrader-invite/invite-link/

Best regards,

cTrader Team,

Spotware
06 Sep 2023, 09:27

RE: Draw/IsInteractive Problem

kashifnizami said: 

Same problem here, although I use new chart without adding any indicator 

Dear trader,

Can you please create a new thread about your issue and provide us with some more information like troubleshooting and a video demonstrating this issue?

Best regards,

cTrader Team

Spotware
06 Sep 2023, 05:22

Dear trader,

Thank you for reporting this issue. Our product teams are investigating it and it will be fixed in an upcoming update.

Best regards,

cTrader Team

Spotware
04 Sep 2023, 13:19

Dear Severin,

ROI is calculated based on equity. If you had open positions at the moment of the withdrawal, it could have caused this loss.

Best regards,

cTrader Team

Spotware
04 Sep 2023, 06:31

Dear trader,

At the moment, backtesting is only supported in hedging mode.

Best regards,

cTrader Team

Spotware
31 Aug 2023, 11:54 ( Updated at: 31 Aug 2023, 11:55 )

Dear ncel01,

The specific strategy is closing losing trades together with profitable, with sum net profit being always positive. Balance and equity statistics are updated in intervals of 15 minutes hence no balance drawdown is recorded.

Best regards,

cTrader Team

Spotware
31 Aug 2023, 10:34

Hi ncel01,

Please let us know the strategy name.

Best regards,

cTrader Team

Spotware
31 Aug 2023, 10:33

RE: Account.Margin not correct : Unacceptable

ncel01 said: 

cTrader Team,

Any update on this?

Thanks for informing.

Dear ncel01,

We have identified the issue and it will be resolved in an upcoming update.

Best Regards,

cTrader Team

Spotware
31 Aug 2023, 06:03

Dear trader,

Thank you for reporting this issue. It will be resolved in the next minor update of cTrader Desktop.

Best regards,

cTrader Team

Spotware
31 Aug 2023, 06:02

Dear Josef,

The described behavior is by design. Indicators and cBots get their name from the solution name. 

Best Regards,

cTrader Team

Spotware
30 Aug 2023, 06:18

Dear trader,

This is by design. CLI does not output information in the journal.

Best regards,

cTrader Team

Spotware
29 Aug 2023, 05:44

Dear trader,

Can you please update your cTrader to 4.8.23 and let us know if you still experience this problem?

Best regards,

cTrader Team

Spotware
29 Aug 2023, 05:44

Dear trader,

Can you please update your cTrader to 4.8.23 and let us know if you still experience this problem?

Best regards,

cTrader Team

Spotware
25 Aug 2023, 05:09

Dear trader,

Can you please provide us with the following information?

1. cTrader version
2. Exact steps to reproduce the problem or a video demonstrating what steps you take.

Best regards, 

cTrader Team

Spotware
25 Aug 2023, 05:07

RE: RE: RE: RE: RE:

drewisdad said: 

now I want to submit my first indicator for everyone to use. I can't, because I have to submit with source code and I STILL cannot build in cTrader.  I am using 4.8.21 and everything compiles perfectly in Visual Studio. Just not in cTrader platform… Still.

If the people at cTrader would like to see my source code I'll be happy to post it to them directly, but I can't open it up to everyone else.  

Damn, I can't even compile it with just ‘build’ in cTrader. 

 

Dear drewisdad,

Can you please send us the exact message you get? Please also make sure you are using the correct compiler for your cTrader Automate.

Best regards,

cTrader Team

Spotware
25 Aug 2023, 05:01

Dear traders,

The new update (v4.8.23) was released on Cross Broker cTrader and some brokers. Please let us know if you still experience this problem with this version.

Best regards,

cTrader Team

Spotware
24 Aug 2023, 04:59

Dear traders,

An update for this issue will be released soon.

Best regards,

cTrader Team

Spotware
24 Aug 2023, 04:57

Dear Rob,

Can you please provide us with the cBot code that will allow us to reproduce this issue?

Best regards,

cTrader Team