Spotware
04 May 2023, 13:00

Dear trader,

Thank you for the additional information. Can you please be more specific about the time you pressed the button and received this message. If you cannot remember, please try this again and provide us with the exact time so that we can check the logs.

Best regards,

cTrader Team

Spotware
04 May 2023, 10:48

Dear trader,

Thank you for reporting this issue. Can you please provide us with your cTrader ID and an approximate date and time when you attempted this operation?

Best regards,

cTrader Team

Spotware
04 May 2023, 10:40

Dear trader,

Can you please send us troubleshooting information from both applications? To do so, just tap seven times on the logo inside the main menu of each application.

Best regards,

cTrader Team

Spotware
03 May 2023, 14:57

Dear aksbenz,

Unfortunately our team was not able to reproduce the issue. The next step would be to inspect your setup locally. If you are willing to provide us with TeamViewer access to your computer, please contact us at community@ctrader.com to arrange a good date and time for the connection.

Best regards,

cTrader Team

Spotware
03 May 2023, 12:47

Dear trader,

Can you at least provide us with a full screenshot of cTrader where we are able to see the following information?

1. Account type and broker
2. Deposit currency
3. The value of Symbol.PipValue printed in the log

Best regards,

cTrader Team

Spotware
03 May 2023, 09:39

Dear trader,

Please let us know your MacOS version, your browser and your browser version. If you can also record a video that demonstrates this behavior it would be helpful.

Best regards,

cTrader Team

Spotware
03 May 2023, 09:06

Dear trader,

Thank you. In which version does this issue happen?

Best regards,

cTrader Team

Spotware
03 May 2023, 09:03

Dear trader,

Please share with us a complete cBot code and the symbol you are using that would allow us to reproduce the problem.

Best regards,

cTrader Team

Spotware
03 May 2023, 09:01

Dear trader,

This issue has been reported and will be fixed sometime this week.

Best regards,

cTrader Team

Spotware
02 May 2023, 15:01

Dear trader,

Thank you for reporting this issue. It will be fixed some time this week.

Best regards,

cTrader Team

Spotware
02 May 2023, 10:00

Dear trader,

Can you please let us know which version of the application you are using and who is your broker?

Best regards,

cTrader Team

Spotware
28 Apr 2023, 15:41

Dear all,

We have received troubleshooting information regarding this project and our team is working on a solution for this problem.

Best regards,

cTrader Team

Spotware
27 Apr 2023, 11:52

Dear trader,

We need the following information

1. The code of one of the cBots where this happens.
2. The steps that lead to this behavior. If you can record a video it would be helpful.

Best regards,

cTrader Team

Spotware
26 Apr 2023, 16:35

Dear m4trader4,

Thank you for reporting this issue. We were able to reproduce this and we will fix it in an upcoming update.

Best regards,

cTrader Team

Spotware
24 Apr 2023, 14:45

Dear Nisha,

Our cooperation with this broker has been terminated.

Best regards,

cTrader Team

Spotware
24 Apr 2023, 10:14

Dear Share4Us,

This feature is planned for one of the upcoming versions of cTrader Desktop.

Best regards,

cTrader Team

Spotware
24 Apr 2023, 09:47

Dear Heinrich,

This feature was never officially available. It will be officially released in one of the upcoming releases.

Best Regards,

cTrader Team

Spotware
18 Apr 2023, 16:01

Dear Daniel,

Unfortunately we were not able to reproduce the issue internally. Would it be possible to arrange a TeamViewer session to inspect the issue locally? If yes, please contact us at community@ctrader.com to arrange a good date and time.

Best regards,

cTrader Team

Spotware
18 Apr 2023, 14:30

Dear trader,

The error indicates that your system has run out of memory. What is your computer's physical and virtual RAM? Is paging file enabled? If no, please enable it.

Best regards,

cTrader Team

Spotware
18 Apr 2023, 14:20

Dear Daniel,

We are still investigating this issue. Unfortunately 4.5.9 is not available. We will update this thread as soon we have some updates for you.

Best regards,

cTrader Team