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Replies
Spotware
22 Sep 2015, 23:02
Dear Trader,
Could you please send us your cTID and your profile page on myfxbook at troubleshooting@spotware.com?
@Spotware
Spotware
22 Sep 2015, 22:03
Dear Trader,
We would like to inform you that we do not provide coding assistance services. We more than glad to assist you with specific questions about cAlgo.API. You also can contact one of our Partners or post a job in Development Jobs section for further coding assistance.
@Spotware
Spotware
21 Sep 2015, 23:53
( Updated at: 21 Dec 2023, 09:20 )
Dear Trader,
To be able to save your workspace you need to have a cTrader ID (cTID).
Click "My Workspace" and save your workspace for each account:
The next time you open cTrader from your office for example you will login using your cTID and the workspace with the latest settings you saved (at home), and your linked account will be available to you.
@Spotware
Spotware
21 Sep 2015, 22:18
Dear Trader,
Thank you for your suggestion. We will consider it. Additionally you can post your ideas/suggestions to http://vote.spotware.com/
@Spotware
Spotware
21 Sep 2015, 02:53
Dear Trader,
We tried to reproduce your issue without success. Could you please provide us with a more detailed explanation or send us your code at troubleshooting@spotware.com. It will be used only for troubleshooting purposes.
@Spotware
Spotware
18 Sep 2015, 06:43
Dear Trader,
You could write a loop checking the values of the Indicators if you like to use this approach.
You are able to compare the results of indicators by just using an "if" statement. The following code snippet illustrates it:
if (ema1.Result[index_X] == ema2.Result[index_Y]) //Do something
Additionally we would like to inform you that we do not provide coding assistance services. We more than glad to assist you with specific questions about cAlgo.API. You also can contact one of our Partners or post a job in Development Jobs section for further coding assistance.
@Spotware
Spotware
17 Sep 2015, 08:51
Dear Trader,
We do not provide coding assistance services. We more than glad to assist you with specific questions about cAlgo.API. You also can contact one of our Partners or post a job in Development Jobs section for further coding assistance.
@Spotware
Spotware
17 Sep 2015, 06:51
Dear Trader,
We do not provide coding assistance services. We more than glad to assist you with specific questions about cAlgo.API. You also can contact one of our Partners or post a job in Development Jobs section for further coding assistance.
@Spotware
Spotware
17 Sep 2015, 06:20
Dear Trader,
Please have a look at the HasCrossedAbove method and at the following indicator Draw Objects.
@Spotware
Spotware
16 Sep 2015, 07:10
Dear Trader,
With a Stop Order, once the symbol prices reaches the entry price you set, a Market Order will be automatically sent by the platform and it will be filled at the best available price. That means that it will sometimes be filled outside of the exact price you set, as the market may move in between the time it takes for your order to be sent and your order to be filled. This is the order type used for Stop Loss and Take Profit.
For example, if you want to sell a currency which is currently trading at 1.3000, you can place a stop order to sell at 1.2900. Your order will be filled at the best available price once the rate reaches 1.2900.
Additionally we recommend you to have a look at our support site.
@Spotware
Spotware
16 Sep 2015, 06:37
Dear Trader,
We kindly ask you to perform the following steps:
-
Uninstall cAlgo
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Go ‘My Documents’ delete any cAlgo folders
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Enter the below in the SEARCH bar of your PC’s start menu: “%LOCALAPPDATA%”
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Open folder “LOCAL”, then “APPS” and delete the “2.0” folder
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Uninstall .NET framework from your computer (restart may be required)
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Install the latest .NET framework and restart your computer
- Try to install cAlgo again.
@Spotware
Spotware
15 Sep 2015, 10:05
Dear Trader,
You could identify the index of a bar based on the exact time using the GetIndexByExactTime method and then for a certain number of bars (interval) you could draw a vertical line using the DrawVerticalLine based on the index.
We would like to inform you that we do not provide coding assistance services. We more than glad to assist you with specific questions about cAlgo.API. You can also contact one of our Partners or post a job in Development Jobs section for further coding assistance.
@Spotware
Spotware
15 Sep 2015, 07:09
Dear Trader,
We kindly ask you to perform the following steps:
-
Uninstall cAlgo. Prior uninstalling cAlgo you should make a backup of your indicators and cBots which are located in: “C:\Users\%USERNAME%\Documents\cAlgo\Sources”
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Enter the below in the SEARCH bar of your PC’s start menu: “%LOCALAPPDATA%”
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Open folder “LOCAL”, then “APPS” and delete the “2.0” folder
-
Uninstall .NET framework from your computer (restart may be required)
-
Install the latest .NET from Microsoft: https://support.microsoft.com/en-us/kb/3045560 and restart your computer.
- Install cAlgo again.
@Spotware
Spotware
25 Sep 2015, 01:16
Dear Trader,
We do provide users the ability to turn off the popup notifications. You need to go to Preferences -> Notifications and select the "off" option.
Could you please provide us with the specifications of your Computer?
In addition do you receive any error messages while trying to install a custom indicator on Windows 8.1?
@Spotware