Spotware
04 Jan 2016, 02:40

Dear Trader,

We would like to inform you that we do not provide coding assistance services. We more than glad to assist you with specific questions about cAlgo.API. You can contact one of our Partners or post a job in Development Jobs section for further coding assistance.

Spotware
04 Jan 2016, 02:35

Dear Trader,

We kindly ask you to contact your Broker for further clarification of your issue. 

Spotware
04 Jan 2016, 02:35

Dear Trader,

We kindly ask you to contact your Broker for further clarification of your issue. 

Spotware
04 Jan 2016, 02:20

Dear Traders,

It’s in our plans to provide users with the ability to perform Multi symbol backtesting in the future. However, we cannot provide you with an ETA. Additionally, you can vote for it at: http://vote.spotware.com/forums/229166-ideas-and-suggestions-for-ctrader-and-calgo/suggestions/5435043-multi-currency-backtesting

Spotware
31 Dec 2015, 07:23

Dear Trader,

Thank you for your suggestion. We will consider it. Additionally, you can post your ideas/suggestions to http://vote.spotware.com/

Spotware
31 Dec 2015, 07:09

Dear Trader,

It seems to be a corrupted file.

Could you please perform the following steps to perform a clean installation of cTrader?

1. Close any running instance of cTrader or cAlgo.
2. Hold down the Windows key and press R, this will open the Run dialog box. Enter appwiz.cpl to open the Programs and Features component of Windows.
3. Uninstall the installed cTrader and/or cAlgo instances, then close Programs and Features.
4. Restart the computer.
5. Hold down the Windows key and press R to re-open the Run dialog box, and enter %USERPROFILE%\AppData\Local\Apps and press OK.
6. Delete the 2.0 folder, and close Windows Explorer.
7. Hold down the Windows key and press R to re-open the Run dialog box, and enter %USERPROFILE%\AppData\Roaming and press OK.
8. Delete all folders which contain cTrader or cAlgo in the name, then close Windows Explorer.
9. On the Start Menu click on Documents, and rename the cAlgo and cTrader folders.
10. Restart the computer.
11. Download and install cTrader and/or cAlgo.

Spotware
31 Dec 2015, 06:59

Dear Trader,

The GetSeries Method will return less than 10 000 bars, if the historical data for a specific symbol contains less than 10 000 bars. The GetSeries Method will retrieve around 10 000 bars, if the symbol has historical data with more than 10 000 bars.

Spotware
29 Dec 2015, 10:59

Dear Trader,

Currently there is no way to detect a rejected pending order after it was successfully placed. We will consider implementing it in the future. Stay tuned.

Spotware
29 Dec 2015, 10:58

Dear Traders,

Currently there is no way to detect a rejected pending order after it was successfully placed. We will consider implementing it in the future. Stay tuned.

Spotware
29 Dec 2015, 10:45

Dear Trader,

The GetSeries Method retrieves around 10 000 bars.

Spotware
28 Dec 2015, 07:03

Dear Trader,

Thank you for your suggestion. We will consider it. Additionally, you can post your ideas/suggestions to http://vote.spotware.com/

Spotware
28 Dec 2015, 06:58

Dear Trader,

Thank you for your suggestion. We will consider it. Additionally, you can post your ideas/suggestions to http://vote.spotware.com/

Spotware
28 Dec 2015, 06:48

Dear Trader,

Unrealized Net P&L is your unrealized P&L after all Expenses (Commissions and Swaps).

Spotware
24 Dec 2015, 20:37

Dear Trader,

We would like to inform you that we do not provide coding assistance services. We more than glad to assist you with specific questions about cAlgo.API. You also can contact one of our Partners or post a job in Development Jobs section for further coding assistance.

If you believe that there is an issue with one of our methods/indicators, we kindly ask you to send us the simplest example showing it.

Spotware
24 Dec 2015, 20:14

Dear Traders,

It's in our plans to provide users with more shortcut keys in the future. However, we cannot provide you with an ETA.

Spotware
24 Dec 2015, 15:08 ( Updated at: 25 Jan 2016, 00:02 )

Dear Trader,

We contacted you through our feedback channel.

Spotware
24 Dec 2015, 14:39

Dear Trader,

There is no feature built into cMirror to use to communicate with your Signal Provider, however if they display their email address in the description of their Strategy feel free to contact them.

Spotware
23 Dec 2015, 15:59

Dear Trader,

You have the ability to use ChartObjects in your cBots. Using chart objects in real time should work fine. They are not supported in Backtesting. Could you please send us a video showing your issue at troubleshooting@spotware.com or post a link.

Spotware
22 Dec 2015, 19:53

Dear Trader,

Thank you for your suggestion. We will consider it. Additionally, you can post your ideas/suggestions to http://vote.spotware.com/

Spotware
22 Dec 2015, 16:39

Dear Trader,

Intellisence should work fine in Visual Studio. Could you please send us a video showing your issue at troubleshooting@spotware.com or share a link with us?