Spotware
11 Jan 2016, 18:24

Dear Trader,

Thank you for reporting it. We will investigate.

Spotware
11 Jan 2016, 18:16 ( Updated at: 21 Dec 2023, 09:20 )

Dear Trader,

When you click on your Username located on the top right corner of the cmirror site, you will see "Change cTrader ID password" field. Click this field and you will be redirected to the "Change credentials" site. There you will be able to change your username, password and email. 

Spotware
11 Jan 2016, 18:08

Dear Trader,

If the positions have the same margin when the fair stop out is triggered then the most losing trade will close first. 

Spotware
11 Jan 2016, 17:50

Dear Trader,

Could you please tell us your Browser's version?

Spotware
11 Jan 2016, 17:45

Dear Trader,

This property is obsolete. cAlgo doesn't use it anymore. It will be removed in the future.

Spotware
11 Jan 2016, 17:31

Dear Trader,

From a quick look into your post we saw that you are trying to trade with an amount not suitable for a trade. To avoid this we recommend you to use the NormalizeVolume method.

Spotware
11 Jan 2016, 17:26

Dear Trader,

WeightedClose = (high + low + close * 2) / 4

Spotware
08 Jan 2016, 02:38

Dear Trader,

Could you please clear your Browser’s cache and check the time on your computer?

If your issue will not be fixed, could you then please send us a full screenshot showing it?

Spotware
06 Jan 2016, 23:39

Dear Trader,

Thank you for your suggestion. We will consider it. Additionally, you can post your ideas/suggestions to http://vote.spotware.com/

Spotware
06 Jan 2016, 23:38

Dear Trader,

Thank you for your suggestion. We will consider it. Additionally, you can post your ideas/suggestions to http://vote.spotware.com/

Spotware
06 Jan 2016, 23:22

Dear Trader,

This issue will be fixed in our upcoming update, which will be released in the near future. Thank you for reporting it.

Spotware
06 Jan 2016, 23:20

Dear Trader,

Currently there is no such method to return you the why the position was closed. However, by comparing the entry price and the close price of your historical trade, you could identify if your positions were closed because SL was triggered.

Spotware
06 Jan 2016, 23:15

Dear Trader,

We cannot provide you with an ETA. It will be supported in the future.

Spotware
06 Jan 2016, 23:08

Dear Traders,

Thank you for your suggestion. We will consider it. Additionally, you can post your ideas/suggestions to http://vote.spotware.com/

Spotware
05 Jan 2016, 23:36

Dear Trader,

Thank you for reporting it. We will investigate.

Spotware
05 Jan 2016, 23:36

Dear Trader,

Thank you for reporting it. We will investigate.

Spotware
04 Jan 2016, 22:26

Dear Trader,

We cannot see anything wrong. Brokers can have different Liquidity Providers and therefore there will be differences in execution. In fact, the same Liquidity Providers can stream different feeds to different clients.

Spotware
04 Jan 2016, 22:17

Dear Trader,

Currently there is no way to navigate to particular dates instantly. We will consider providing such feature in the future. Stay tuned.

Additionally, you can post your ideas/suggestions to http://vote.spotware.com/

Spotware
04 Jan 2016, 03:08

Dear Trader,

Currently there is no such method to return any of the values you mentioned. We will consider implementing such methods in the future. Stay tuned.

Additionally, you can post your ideas/suggestions to http://vote.spotware.com/

Spotware
04 Jan 2016, 02:46

Dear Trader,

There is no way to change any of the paths for cTrader, cAlgo.

We recommend you to check the permissions on the "Documents", "cAlgo" folders.