Spotware
19 Jan 2016, 07:45

Dear Trader,

The MarketSeries.OpenTime returns the time in UTC+0. Could you please adjust your code to include the Timezone differences or change the Timezone set on cAlgo to UTC+0? 

Spotware
18 Jan 2016, 10:51

Dear Trader,

Currently, the free chart movement feature is available only on Trader Desktop. It is in our plans to make it available on cTrader Web in the future. However, we cannot provide you with an ETA. Stay tuned. Additionally, you can post your ideas/suggestions to http://vote.spotware.com/

Spotware
18 Jan 2016, 10:13

Dear Trader,

The issue is that the values of the indicator are not equal to the Symbol prices. Most probably the values of the indicator are significantly lower than the actual price values. That's why your chart is shown as per the attached screenshot above and you don't see any indicator lines.

Spotware
18 Jan 2016, 10:04

Dear Trader,

Currently we don’t provide users the ability to unlink their accounts from their cTIDs (and from cMirror), neither we do it for them. We will provide users with this ability in the future. Stay tuned.

Spotware
18 Jan 2016, 09:07

Dear Trader,

It is in our plans to provide users with the ability to input protections as exact prices or in pips. However, we can't give you ETA, as to when this will be available. 

Spotware
15 Jan 2016, 19:53

Dear Trader,

Could you please provide us with more information regarding your issue?

Spotware
15 Jan 2016, 13:38

Dear aharonzbaida,

It's still not possible to backtest using custom tick data. We cannot provide you with an ETA of this feature. Altering cTrader/cAlgo files is prohibited as it is a violation of the EULA.

Spotware
15 Jan 2016, 13:29

Dear Trader,

Currently there is no way to rename a workspace. As a workaround you could save your workspace once it's loaded as a new workspace. There is no way to exceed the limit of the allowed characters.

Spotware
14 Jan 2016, 15:29

Dear Trader,

Thank you for reporting it. We will investigate.

We apologize for any inconvenience. 

Spotware
13 Jan 2016, 17:41

Dear Trader,

Could you please press Ctrl+Alt+Shift+T while you experience this? It will submit troubleshooting information to our support team. Please put the title of the post as a comment in the troubleshooting information window and inform us as soon as you send it.

Spotware
13 Jan 2016, 16:50

Dear Trader,

We do not provide coding assistance services. We more than glad to assist you with specific questions about cAlgo.API. You can contact one of our Partners or post a job in Development Jobs section for further coding assistance.

Spotware
13 Jan 2016, 15:53

Dear Trader,

We don't provide users with the ability to attach objects on the charts, which are not standard in cAlgo.API. We will consider your suggestion.

Additionally, you can post your ideas/suggestions to http://vote.spotware.com/

Spotware
13 Jan 2016, 15:39

Dear Traders,

Spotware is the technology provider who provides services to brokers. It is up to the Brokers which LPs they will use to stream prices and up to the LPs on how much volume is available for the prices they stream. Due to contractual agreement, we are not at liberty to disclose any information of this type. In general, any questions regarding execution, prices, account should be addressed to your Brokers.

Spotware
13 Jan 2016, 14:53

Dear Trader,

We tried to reproduce your issue without success. However, we would like to further investigate your issue.

Could you please send us an email at troubleshooting@spotware.com, so we can send you instructions to extract some data that will be used only for troubleshooting purposes?

Spotware
12 Jan 2016, 16:47

Dear Trader,

We tried to reproduce your issue without success. Could you please send us some full screenshots showing it and the code you used to reproduce it? 

It will be used only for troubleshooting processes.

Spotware
12 Jan 2016, 16:31

Dear Trader,

Currently it not possible to import tick data to backtesting mode. This feature will be available in the future. However, we cannot provide you with an ETA. Stay tuned. 

Additionally, you can post your ideas/suggestions to http://vote.spotware.com/

Spotware
12 Jan 2016, 16:29

Dear Trader,

There is no such method to change the user input by opening a window to change parameters. However, you can take advantage of the C# language used in cAlgo and you can write some methods of your own to achieve it. A simple search using any search engine will show you several examples of how to create a new Window.

Spotware
12 Jan 2016, 16:24

Dear Trader,

Once the Margin level is less than the Fair Stop out the fair top-out algorithm will close positions in descending order of margin used until the margin level is greater than fair stop out, so that as each position is closed, traders have a better chance at securing what they can from their remaining deals.

Margin Used = Sum of all open  Positions Margin

Position Margin = (Position Volume/Leverage), denominated to account currency.

Margin Level =  Equity/Margin Used expressed as a percentage.

Spotware
12 Jan 2016, 16:12

Dear Trader,

We receive prices from various LPs for demonstration purposes. Due to contractual agreement, we are not at liberty to disclose this information.  

Spotware
12 Jan 2016, 16:04

Dear Traders,

The bid and ask prices are defined by the Liquidity Providers. Usually the ask price is higher than the bid price. Sometimes the ask price may become lower than the bid price based on the liquidity provided by the LPs. Thus, the spread could be negative.