Spotware
04 Feb 2016, 15:41 ( Updated at: 21 Dec 2023, 09:20 )

Dear Trader,

To drag the final candle in the middle of your chart, you need to drag the countdown located at the bottom of the chart under the latest candle in the middle chart.

This way, you can see the following day on the chart. 

Spotware
04 Feb 2016, 15:32

Dear Trader,

We would like to inform you that we do not provide coding assistance services. We more than glad to assist you with specific questions about cAlgo.API. You can contact one of our Partners or post a job in Development Jobs section for further coding assistance.

Spotware
04 Feb 2016, 15:27

Dear Trader,

Thank you for reporting it. We will investigate.

Spotware
04 Feb 2016, 15:15

Dear Traders,

Currently, there is no way to choose which indicator will be shown front. We will consider providing users with this ability in the future. Stay tuned.

Additionally, you can post your ideas/suggestions to http://vote.spotware.com/

Spotware
04 Feb 2016, 15:01

Dear Trader,

Could you please perform a clean installation of cTrader?

Below you will find the instructions on how to perform a clean installation of cTrader. To prevent any errors the steps should be performed in the exact order they were written.Could you please ask the client to perform the following steps:

1. Close any running instance of cTrader or cAlgo.

2. Restart the computer.

3. Hold down the Windows key and press R, this will open the Run dialog box. Enter appwiz.cpl to open the Programs and Features component of Windows.

4. Uninstall cTrader (also cAlgo if installed), the close Programs and Features.

5. Hold down the Windows key and press R to re-open the Run dialog box, and enter %USERPROFILE%\AppData\Local\Apps and press OK.

6. Delete the 2.0 folder, and close Windows Explorer.

7. Hold down the Windows key and press R to re-open the Run dialog box, and enter %USERPROFILE%\AppData\Roaming and press OK.

8. Delete the following folders; cTrader, %BROKERNAME% cAlgo, %BROKERNAME% cTrader, %BROKERNAME%-cTraderCommon, then close Windows Explorer.

9. On the Start Menu click on Documents, and rename the cAlgo and cTrader folders.

10. Restart the computer.

11. Download and install cTrader.

Spotware
04 Feb 2016, 12:52

Dear Trader,

The GetSeries method retrieves tick-data series, only when it's on current timeframe and not in Backtesting mode.

A workaround is shown in the following code snippet.

  protected override void OnStart()
        {
            _ms = MarketSeries;

}

Spotware
04 Feb 2016, 12:30

Dear Trader,

We would like to inform you that we do not provide coding assistance services. We more than glad to assist you with specific questions about cAlgo.API. You can contact one of our Partners or post a job in Development Jobs section for further coding assistance.

Spotware
04 Feb 2016, 12:29

Dear Trader,

Could you rephrase your question? We are not sure we understand what you mean.

Spotware
29 Jan 2016, 03:42

Dear Trader,

There is no way to reference an Indicator without the source code.

Spotware
29 Jan 2016, 02:41

Dear Trader,

The reason your thread was deleted is because Broker discussions are prohibited in cTDN.

As said in the email sent to you, thank you for reporting it. We will investigate.

Spotware
29 Jan 2016, 02:00

Dear Trader,

Thank you for your suggestion. We will consider it. Additionally, you can post your ideas/suggestions to http://vote.spotware.com/

by the way Why ctrader not have option to close all profit position.

It's in our plans to provide users with the close all profitable, losing positions button in the future. Stay tuned.

Spotware
29 Jan 2016, 01:47

Dear Trader,

As said in our feedback channel, could you please provide us with the reproducing steps of the issue you have described?

Any additional information that helps us identify an issue is highly appreciated.

Spotware
27 Jan 2016, 23:55

Dear Trader,

Please have a look at this post: http://blog.myfxbook.com/2013/07/16/ctrader-welcome-aboard/

Spotware
27 Jan 2016, 23:53

Dear Trader,

Please have a look at the CreateDataSeries() method.

Spotware
27 Jan 2016, 23:49

Dear PaindooTrade,

We are still investigating your issue.

Spotware
26 Jan 2016, 21:16

Dear Trader,

Please have a look at this Indicator:Trend Lines Indicator

Spotware
26 Jan 2016, 19:43 ( Updated at: 19 Mar 2025, 08:57 )

Dear Trader,

Most probably your antivirus is blocking the application from being downloaded.

Could you please provide us with a video showing your issue? You can share a link of the video here in this Thread or send it to support@ctrader.com

Spotware
26 Jan 2016, 19:05

Dear Trader,

We don't provide users with the ability to choose the path of the installation files and to install multiple instances of cTrader of the same Broker. However, you can open multiple instances of cTrader of the same Broker and being logged in with different accounts. 

Spotware
26 Jan 2016, 19:02

Dear Trader,

It will be available in the near future. However, we cannot provide you with an ETA.

Spotware
26 Jan 2016, 18:53

Dear Trader,

Could you please perform the following steps to clear the ClickOnce cache:

1. Hold down the Windows key and press R to re-open the Run dialog box, and enter %USERPROFILE%\AppData\Local\Apps and press OK.

2. Delete the 2.0 folder, and close Windows Explorer.

3. Restart the computer.

4. Download and install cTrader.