Spotware
03 Aug 2015, 12:03

Dear Trader,

We recommend you to uninstall the application, clear your ClickOnce cache and try to install the application again.

To clear your ClickOnce cache, please perform the following steps:

1. Hold down the Win key and press R. The Run box should appear.

2. Into the Open field, enter %LOCALAPPDATA%\Apps for Windows 8.1, Windows 7, and Windows Vista or %USERPROFILE%\Local Settings\Application Data\Apps for Windows XP

3. Then click OK.

4. This will open Windows Explorer.

5. Delete the folder names 2.0

6. Reinstall the application.

Spotware
03 Aug 2015, 11:54

Dear Trader,

Currently it’s not possible to draw the output of an indicator on a separate panel and draw some text on the main chart.

We will consider providing such ability in the future. Additionally you can post your ideas/suggestions to http://vote.spotware.com/

Spotware
03 Aug 2015, 11:28

Dear Trader,

It seems your accounts are linked to your cTID.

You can delete an account from cTrader desktop if it isn’t linked to your cTID.

Spotware
03 Aug 2015, 10:58

Dear Trader,

It seems the Position with PID 000004 was not closed during backtesting.

In the “History” tab you are able to see the trading history. Therefore open positions won’t be shown on the “History” tab.

Spotware
31 Jul 2015, 12:02

Dear Trader,

Thank you for your suggestion. We will consider it. Additionally you can post your ideas/suggestions to http://vote.spotware.com/

Spotware
31 Jul 2015, 10:31

Dear Trader,

Thank you for reporting it. We will investigate.

Regarding the cTrader OS X version. Currently we do not plan to provide a cTrader OS X version in the near future. We will consider providing it, if it collects enough votes in: http://vote.spotware.com/forums/229166-ideas-and-suggestions-for-ctrader-and-calgo/suggestions/6586009-ctrader-for-mac

Spotware
30 Jul 2015, 17:33

Dear kricka,

It is in our plans to remove the unwanted threads in the future. Stay tuned.

Spotware
30 Jul 2015, 10:41

Dear Trader,

The period separators are set in our latest update as following:

It will show on weekly opening on the timeframes below daily.

It will show on every first market opening of each month on the timeframes equal/or above daily.

If you like to suggest otherwise you could post your idea/suggestion to: http://vote.spotware.com/

Spotware
30 Jul 2015, 10:39

Dear Trader,

Through the screenshots you send and the conversation that you had with troubleshooting we cannot see any problem. Could you please send to troubleshooting@spotware.com a more detailed explanation with screenshots or even your cBot?

We will try to reproduce your issue to determine if there are any problems.

Your cBot will be used only for this testing purpose.

Spotware
29 Jul 2015, 15:26

Dear Trader,

An empty robot cannot run out of money.

Spotware
29 Jul 2015, 11:51

Dear Trader,

You print to the log of the cBot the values calculated by the indicator 2 trendbars ago and in the screenshot of the indicator you are showing the last calculated values.

As said we do not provide coding assistance services. We more than glad to assist you with specific questions about cAlgo.API. You also can contact one of our Partners or post a job in Development Jobs section for further coding assistance.

Spotware
29 Jul 2015, 10:45

Dear Trader,

For technical reasons and to guarantee the integrity of the tick data in backtesting you cannot backtest using tickdata of the present day and of the day before. You run backtesting up to the 26/07/15 which was a Sunday and the market is closed during the Weekend.

The screenshots you send and the conversation that we had through the emails indicate that your robot runs out of money.

Spotware
28 Jul 2015, 12:16

Dear Trader,

Thank you for your suggestion. We will consider it. Additionally you can post your ideas/suggestions to http://vote.spotware.com/

Spotware
28 Jul 2015, 12:04

Dear Trader,

We do not provide coding assistance services. We more than glad to assist you with specific questions about cAlgo.API. You also can contact one of our Partners or post a job in Development Jobs section for further coding assistance.

Spotware
28 Jul 2015, 11:38

Dear Trader,

Please have a look at Referencing Custom Indicators section of API Programmers Guides.

Spotware
28 Jul 2015, 11:33 ( Updated at: 16 Feb 2016, 12:47 )

Dear Trader,

This issue is known to us. The root cause of this issue has been found and we will fix it as soon as possible. For your information, the tickdata for backtesting has been fixed for some Brokers and it will be fixed for all Brokers in the near future.

We apologize for any inconvenience.

Spotware
28 Jul 2015, 10:21

Dear Trader,

Open API can be used in any Microsoft Visual Studio version. Please have a look at our API Reference. The links to download the latest Trading.API are in the Resources section.

Spotware
28 Jul 2015, 10:08

Dear Trader,

Does it work and is it production ready ?

Open API is in production state since June of 2013.

Does it connect to the Broker cTrader server?

It is connected to any cTrader supported broker.

Spotware
27 Jul 2015, 06:49

Dear Trader,

Please send them to troubleshooting@spotware.com

Spotware
27 Jul 2015, 06:27

Dear Trader,

Could you please provide us the name of the symbol and a full screenshot showing the issue?