Spotware
04 Jan 2023, 09:23

Dear Moongirl,

Please record a video with the steps followed to reproduce this behavior so that we can check further.

Best regards,

cTrader Team

Spotware
04 Jan 2023, 09:11

Dear trader,

Please let us know the broker and the account number so that we can investigate this further.

Best regards,

cTrader Team

Spotware
03 Jan 2023, 16:20 ( Updated at: 03 Jan 2023, 16:21 )

Dear swingfish,

Unfortunately we were not able to reproduce the reported problems. If you are available for a TeamViewer session where our team can inspect this issue on your computer, please contact us at community@ctrader.com

Best Regards,

cTrader Team

Spotware
02 Jan 2023, 09:18

Dear trader,

Thank you for reporting this issue. Please send us some troubleshooting information the next time this happens. Paste a link to this discussion inside the text box.

Best regards,

cTrader Team

Spotware
27 Dec 2022, 11:47

Dear firemyst,

You should use v4.5.3. Let us know if you still have issues with the latest version.

Best regards,

cTrader Team

Spotware
27 Dec 2022, 11:46

Dear trader,

Please contact IC Markets regarding this matter.

Best regards,

cTrader Team

Spotware
27 Dec 2022, 11:45

Dear trader,

Please provide us with the following information that will allow us to reproduce this behavior

1. cBot source code
2. cBot parameters
3. Backtesting dates
4. Broker and account type.

Best regards,

cTrader Team 

Spotware
23 Dec 2022, 09:22

Dear trader,

Click on the link we provided above to see how to send troubleshooting information.

Best regards,

cTrader Team

Spotware
23 Dec 2022, 09:19

Dear firemyst,

The issue you reported does not seem to be related with the problem reported in the initial post. Let us know if you still get the exception in 4.5.3.

Best regards,

cTrader Team

Spotware
22 Dec 2022, 08:45

Dear trader,

Please let us know what issues do you experience with this version.

Best regards

cTrader Team

Spotware
16 Dec 2022, 16:49

Hi to both,

We are aware of this issue and it will be solved in the next update of cTrader Desktop.

Best regards,

cTrader Team

Spotware
16 Dec 2022, 08:13

Dear trader,

We have reported this issue to the product team. We will contact you in case we need any additional information.

Best regards,

cTrader Team

Spotware
16 Dec 2022, 08:09

Dear trader,

Can you share a video demonstrating this problem?

Best regards,

cTrader Team

Spotware
15 Dec 2022, 17:06

Dear trader,

Our question has not been answered yet. What is the problem with using the x64 compiler? What do you mean when you say

does not work the .NET 6.0

What does not work?

Usually the problem is when the x86 appears instead of the x64, because the TEMP variable that points to the relevant directory has been overriden. The x64 compiler is the correct one to use.

Best regards,

cTrader Team

Spotware
15 Dec 2022, 09:12

Dear trader,

Please send us some troubleshooting information the next time this happens. Please paste the link to this discussion inside the text box.

Best regards,

cTrader Team

Spotware
15 Dec 2022, 09:09

Dear trader,

This is a price feed issue. Please talk to BluFX.

Best regards,

cTrader Team

Spotware
15 Dec 2022, 09:08

Dear trader,

Could you please provide more information about your issue? It is not obvious from the screenshots you have sent what the problem is. What does not work if you use the x64 compiler?

Best regards,

cTrader Team

Spotware
13 Dec 2022, 13:00

Dear trader,

Can you please use cTrader 4.5.1 and let us know if you still face this issue?

Best regards,

cTrader Team

Spotware
13 Dec 2022, 12:58

Dear trader.

The video does not provide any useful information unfortunately.

Best regards,

cTrader Team

Spotware
13 Dec 2022, 12:53

Dear trader,

Unfortunately the log and the exception are not enough to determine the root cause of the issue.

Best regards,

cTrader Team