Spotware
09 Feb 2023, 08:31

Dear trader,

Can you share some screenshots of what are you looking at?

Best Regards,

cTrader Team

Spotware
08 Feb 2023, 15:40

Dear trader,

This broker does not support cTrader Cross Broker at the moment.

Best regards,

cTrader Team

Spotware
07 Feb 2023, 09:28

Dear trader,

Unfortunately the description is very vague for us understand what is the issue you are experiencing. Please provide us with the following.

1. cBot code
2. Broker and cTrader version
3. Exact steps to reproduce the problem

Best regards,

cTrader Team

Spotware
06 Feb 2023, 10:09

Dear trader,

Wasn't this information supposed to be connected (without fail), by Spotware, to the real trading conditions applied by the broker?

No, we do not set up the trading conditions of the brokers. Brokers set up their trading conditions based on their offering. Please talk to your broker.

Best regards,

cTrader Team

Spotware
06 Feb 2023, 09:28

Dear Roan,

Thanks for reporting this issue. Are you able to reproduce it? Can you provide us with specific steps?

Best regards,

cTrader Team

Spotware
06 Feb 2023, 09:26

Dear trader,

This information is configured by the broker, not by cTrader. You need to contact your broker to investigate further.

Best regards,

cTrader Team

Spotware
03 Feb 2023, 14:23

Dear Michal,

This feature is planned for one of the upcoming features of cTrader.

Best Regards,

cTrader Team

Spotware
03 Feb 2023, 14:15 ( Updated at: 19 Mar 2025, 08:57 )

Dear trader,

Please send us an email at support@ctrader.com

Best regards,

cTrader Team

Spotware
03 Feb 2023, 08:23

Dear trader,

This error is not thrown by cTrader. Please send us some troubleshooting information when this happens so that we can investigate further.

Best regards,

cTrader Team

Spotware
03 Feb 2023, 08:11 ( Updated at: 19 Mar 2025, 08:57 )

RE: RE:

joerg.schlenker said:

PanagiotisChar said:

 Hi there, 

Sometimes emails get blacklisted. Send an email to support@ctrader.com and they will check.

Aieden Technologies

Need help? Join us on Telegram

Need premium support? Trade with us

I send my clain to this adress but nowbody aswer.

I my first accouts with ctrader -my husband have no problem to logi with his account on my PC or on der Phone.

Only with my email evelynjapa23@gmail.com is everything wrong - but nobody will check this . i very say with with service.

Dear trader,

We have responded to your email. Your issue was resolved.

Best Regards,

cTrader Team

Spotware
02 Feb 2023, 11:26

Dear trader,

Thank you for reporting this message. We have conducted performance tests and they indicate that the performance of the latest version has been improved. Nevertheless, cTrader Web is a complicated and resource intensive application, therefore you could occasionally receive such messages.

Best regards,

cTrader Team

Spotware
01 Feb 2023, 08:18

Dear trader,

Can you please explain what is the exact issue you are facing?

Best regards,

cTrader Team

Spotware
01 Feb 2023, 08:17

Dear trader,

Unfortunately we cannot know what is the exact cause of this behavior on your system. Our team is working on improving memory management for future releases of cTrader.

Best regards,

cTrader Team

Spotware
31 Jan 2023, 09:06

Hi hansenlovefiona,

Can you please provide us screenshots with the exact messages you receive from Kaspersky? It will help us identify the issue with Kaspersky and resolve it.

Best regards,

cTrader Team

Spotware
31 Jan 2023, 08:42

Dear trader,

Thank you for reporting this issue. If you can share the cBot code of the cBots that cause this behavior, we can try to reproduce and investigate further.

Best regards,

cTrader Team

Spotware
30 Jan 2023, 16:42

Dear trader, 

Thank you for reporting this problem. It will be solved in an upcoming update.

Best regards,

cTrader Team

Spotware
30 Jan 2023, 09:32

Dear trader,

Please share your cBot code so that we can investigate further.

Best Regards,

cTrader Team

Spotware
30 Jan 2023, 09:30

Dear trader,

Do you still experience this problem using 4.6.2?

Best regards,

cTrader Team

Spotware
30 Jan 2023, 09:28

Dear trader,

This change was intentional. The name of the algo is taken from the folder in which the project is located. If you want to have several bots inside one solution, you need to place the cBot project in a separate folder and add the existing project to the solution.

Best Regards,

cTrader Team

Spotware
30 Jan 2023, 09:23

Dear trader,

Can you please share your cBot code so that we can reproduce this behavior?

Best regards,

cTrader Team