Spotware
27 Jan 2023, 08:54

Dear trader,

Please record a video demonstrating the exact steps you are following and what actually happens.

Best regards,

cTrader Team

Spotware
25 Jan 2023, 08:55

Dear traders,

Thanks for reporting this problem. 4.6.2 hotfix has been released. Please let us know if you still experience issues in 4.6.2.

Best regards,

cTrader Team

Spotware
24 Jan 2023, 14:37

Hi ncel01,

We can't investigate what happens if we do not receive the information we asked for.

Best regards,

cTrader Team

Spotware
23 Jan 2023, 10:11

Dear trader,

Can you please try a clean installation and let us know if this problem is resolved?

Best regards,

cTrader Team

Spotware
23 Jan 2023, 09:09

Dear Noppanon,

Can you please try again and let us know if you still experience the problem?

Best regards,

cTrader Team

Spotware
20 Jan 2023, 08:53

Hi ncel01,

No we can't. We can only investigate this if we have the cBot code.

Best regards,

cTrader Team

Spotware
19 Jan 2023, 11:26 ( Updated at: 19 Jan 2023, 11:36 )

Hi ncel01,

Memory leaks in the main process can be caused by an algo too. If you can share the source code with us, we would be happy to have a look and determine the root of the problem.

Best regards,

cTrader Team

Spotware
19 Jan 2023, 09:21

Dear Max,

These issues have been resolved in 4.5.7.

Best regards,

cTrader Team

Spotware
19 Jan 2023, 08:36

Dear firemyst,

Execution issues should be handled by your broker. Please contact your broker regarding this matter.

Best regards,

cTrader Team

Spotware
19 Jan 2023, 08:33

Dear trader,

These features have been removed from the new version. You can format your code document by pressing Ctrl+D.

Best regards,

cTrader Team

Spotware
17 Jan 2023, 10:01

Dear Max,

After receiving the latest info, we managed to reproduce the issue. We will fix it in an upcoming update.

Best regards,

cTrader Team

Spotware
17 Jan 2023, 08:45

Dear traders,

Please provide us the links to the strategies where we can see these issues.

Best regards,

cTrader Team

Spotware
16 Jan 2023, 16:00

Dear trader,

Can you please explain to us what is the exact problem we should be looking at?

Best Regards,

cTrader Team

Spotware
16 Jan 2023, 15:01 ( Updated at: 21 Dec 2023, 09:23 )

Dear Waxy,

When the VS debugger is launched and waiting (time 2:06 in your previous video https://www.screencast.com/t/grccRl2P) please do following:

1. Go to the "Debug" -> "Windows" menu and click on "Modules"

2. Find the System.Private.CoreLib.dll, open its context menu and click "Load"

3. After that open the context menu again and click "Symbol Load Information..."

4. There should be log like below

Please copy the full log and paste it here.

Best regards,

cTrader Team

Spotware
16 Jan 2023, 13:07

Hi GridSurfer,

Thank you, we were able to reproduce the issue and we will fix it in one of the upcoming updates.

Best regards,

cTrader Team

Spotware
16 Jan 2023, 09:16

Dear trader,

The latest version of cTrader is 4.5.6. Please let us know if you still experience issues with the latest version.

Best regards,

cTrader Team

Spotware
16 Jan 2023, 09:13

Hi GridSurfer,

Please share the complete cBot code alongside with the necessary cBot parameters that will allow us to reproduce the problem so that we can investigate.

Best regards,

cTrader Team

Spotware
13 Jan 2023, 14:30

Hi notzen,

There is no such list available at the moment.

Best regards,

cTrader Team

Spotware
13 Jan 2023, 14:28 ( Updated at: 19 Mar 2025, 08:57 )

Dear trader,

Please send it to us at support@ctrader.com.

Best Regards,

cTrader Team

Spotware
13 Jan 2023, 11:10

Dear trader,

The drawdown calculation works as designed and at the moment it does not consider deposits and withdrawals. So in case of deposits, the drawdown might exceed 100%. We will consider taking into account deposits/withdrawals in future releases of the platform.

Best regards,

cTrader Team