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15 Nov 2023, 10:36
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Replies

Spotware
04 Nov 2015, 22:37

Dear Trader,

Please have a look at the "Remove an account" section of our support site.

You can delete an account from cTrader desktop and only if it isn’t linked to your cTID. 


@Spotware

Spotware
04 Nov 2015, 03:20

Dear Trader,

You could use the Server.Time method. The following code snippet illustrates an example of printing the server time right after the tick occurred:

protected override void OnTick()
{
    Print("The server time is: {0}", Server.Time);
}

 


@Spotware

Spotware
03 Nov 2015, 23:33

Dear Trader,

Your Broker doesn't provide cTrader anymore.

You could create a new account with a Broker that offers cTrader.

A single search using any search engine will show you a list with the Brokers that offer cTrader.


@Spotware

Spotware
03 Nov 2015, 23:11

Dear Trader,

The login and Password fields are:

Login: Your local proxy login

Password: Your local proxy password

In addition, please have a look at the Connection Settings section of the cTrader’s support site.


@Spotware

Spotware
03 Nov 2015, 23:03

Dear Trader,

It's not possible to access the workspace created on one platform on other platforms. It’s not in our plans to provide users such ability in the future. If you would like to have this feature, you could post it to http://vote.spotware.com/ and if it collects enough votes, we will consider it.


@Spotware

Spotware
03 Nov 2015, 22:55

Dear Trader,

Please have a look at the TimeSeries section of our API Reference.


@Spotware

Spotware
02 Nov 2015, 22:56

Dear Trader,

Please have a look at the MarketSeries section of our API Reference and at the following code snippet:

//Accessing historical O-H-L-C prices from Robots
int index = MarketSeries.Close.Count-1;
double close = MarketSeries.Close[index];
double high = MarketSeries.High[index];
double low = MarketSeries.Low[index];
double open = MarketSeries.Open[index];

We hope this helps you.


@Spotware

Spotware
02 Nov 2015, 22:10

Dear Trader,

Thank you for submitting the troubleshooting information. We will investigate.


@Spotware

Spotware
02 Nov 2015, 01:44

Dear Trader,

Thank you for reporting it. We will investigate.


@Spotware

Spotware
02 Nov 2015, 01:40

Dear Trader,

We cannot provide an ETA.


@Spotware

Spotware
02 Nov 2015, 01:35

Dear Trader,

Thank you for your suggestion. We will consider it. Additionally, you can post your ideas/suggestions to http://vote.spotware.com/


@Spotware

Spotware
02 Nov 2015, 01:34

Dear Trader,

Currently we don't provide users the ability to get the MakretSeries of tick timeframes using any method. We will provide it in the future. Stay tuned.


@Spotware

Spotware
02 Nov 2015, 01:16

Dear Trader,

It is in our plans to provide users the ability to add levels to the indicators in cTrader desktop in the future. Stay tuned.

For your information this functionality is available in cTraderWeb. While you add/modify an indicator, you are also able to add/update/remove levels in the Levels tab next to the Lines tab.

Additionally you can post your ideas/suggestions to http://vote.spotware.com/ 

 


@Spotware

Spotware
02 Nov 2015, 01:12

Dear Trader,

As said in our feedback channel.

Thank you for your suggestion. We will consider it. Additionally, you can post your ideas/suggestions to http://vote.spotware.com/


@Spotware

Spotware
02 Nov 2015, 01:03

Dear Trader,

Please contact your Broker regarding any execution questions.

 


@Spotware

Spotware
30 Oct 2015, 07:15

Dear Trader,

We have investigated your issue and we replied to you via email.


@Spotware

Spotware
30 Oct 2015, 07:09

Dear Trader,

Please have a look at the GetSeries method in the API Reference section of cTDN.com

and at the following code snippet:

MarketSeries data = MarketData.GetSeries(TimeFrame.Hour);

 


@Spotware

Spotware
30 Oct 2015, 07:04

Dear Trader,

Many Brokers have the same version of cAlgo. You could check the cAlgo version by expanding the Help menu and selecting the "About cAlgo" field. The "About" window will popup and the version is shown in it. You can run your cBot on cAlgo of different Brokers with the same version.

We are upgrading cAlgo constantly according to the Trader's suggestions and we try to make it simpler. Some Methods used in older versions of cAlgo are obsolete and not available. If users try to use such methods an error will appear with the description that the method they use is obsolete and they should replace it with the newer ... . 


@Spotware

Spotware
29 Oct 2015, 11:25

Dear Trader,

As per the instructions provided to users in the How to debug cBots or Custom Indicators in Visual Studio section of our support site, users need to build their cBot in "Debug" mode. Build in "Debug" mode won't be successful in Visual Studio 2015 because it isn't supported yet.


@Spotware

Spotware
29 Oct 2015, 11:07

Dear Trader,

Thank you for reporting it. We are aware of this and we will provide a solution in the future. Stay tuned. 


@Spotware