Spotware
13 Dec 2016, 17:33

Dear Trader's 

We found the issue and will release the fix ASAP. 

Thanks for your understanding. 

Spotware
30 Nov 2016, 12:32 ( Updated at: 21 Dec 2023, 09:20 )

Dear Trader,

Thank you for following up on your query,

Please Provide us with the logs from "Event Viewer" in order to investigate it. To get logs please follow the steps below:

1. Run cTrader
2. Wait for error window to pop up.
3. Go to windows search and enter "event viewer"
4. Open "event viewer"
5. Go to "Windows Logs"
6. Go to "Applications"
7. Find cTrader error
8. Send us screenshot or text of this error from "General" tab

You can use the screen shot below as example:

Spotware
30 Nov 2016, 12:23

Hello, 

We also got your email on the topic too. Unfortunately there is not enough information to look into this. We need you the provide the following details:

• Your Broker
• Your Account Number
• The Introduced Clients Account Number
• Your cTrader ID

You can email the above to us. 

With regards to the rebate, this percentage comes from your revenues. If you choose 10%, and your revenue from that client is $100, you will rebate $10 from your earnings. 

Spotware
30 Nov 2016, 12:13

Hello, 

Yes, regardless of your approach your broker is able to see your positions, orders and history, it is required for their reporting needs. It is impossible to avoid that. However, in both approaches, it is not possible for the broker or Spotware to see what is running locally on your machine or VPS. 

Spotware
29 Nov 2016, 16:00

We concur with tmc that this most likely caused by negative spread in the historical data. We suggest that you try to test on m1 trendbar data instead of tick data and let us know if the issue exists or not. 

Many thanks, 

Spotware
21 Nov 2016, 18:26

Hello,

Could you please clarify which platform you are refering to? cTrader or cTrader Web? That will help us to answer.

Many thanks,

cTrader Team

Spotware
21 Nov 2016, 18:23

Hello, 

We are making very good progress on supporting this feature. Actually it is a very time intensive feature because tick data is so rich and resource intensive to both store and deliver to the trading platforms, nonetheless we will endevour to deliver this ASAP because we know how important this is. 

Many thanks, 

cTrader Team

Spotware
21 Nov 2016, 18:19

Hello, it is not possible to change the color of the dot charts. We will consider introducing this option in the future. 

Many thanks, 

cTrader Team 

Spotware
21 Nov 2016, 17:27

Hello, 

This could be a cause for the application crashing. The window requests deals for the last month, it would be interesting to know the quantity of deals you have for that time period. Based on that we will consider reducing that period. Thanks for using our forum to make us aware of any possible issue. 

Thanks,

cTrader Team

Spotware
21 Nov 2016, 16:58

Hello, 

Yes we will be introducing the option to use either Pips or Price for Take Profit and Stop Loss values. At this stage we still cannot say when, but it is firmly in our plans. 

Thanks for the feedback,

cTrader Team

Spotware
21 Nov 2016, 16:51

Hello,

Thank you for raising this once again. We appreciate this is an inconvenience. Unusual things can happen when users are opperting multiple screen setups if those monitors have different characteristics. Unfortunately we can not test cTrader on every combination of screens before we release which is why it is very important for us to get your feedback on such events. Thank you for that. 

Our QA will investigate and we will come back to this thread if more details are required. 

Thanks,

cTrader Team

Spotware
21 Nov 2016, 16:43

Hello,

We will consider that in our plans to build a new forum. Thank you for the suggestion. 

Spotware
21 Nov 2016, 16:39

Dear Trader, 

Unfortunately we have not seen this exact exception before. One further thing we can suggest is performing a "clean installation", this involved removing all cached data that the application may have left on our PC and a standard un-installation may have not included. 

Please follow the steps outlined in this article - http://help.spotware.com/troubleshooting - search for the section "Performing a clean installation of cTrader"

If it still doesn't work we would like to contact you via email to obtain some details from your PC's event viewer. 

Many thanks.

Spotware
17 Oct 2016, 18:35

Hi Tega,

No it is not possible. Currently cTrader FIX is only recommended for netting accounts. You should contact your broker to aquire a netting account. 

Regards,

cTrader Team

Spotware
17 Oct 2016, 18:31

Hi davidp13,

Thanks for the suggestion. Unforunately we do not provide help with custom indicators, if you want to suggest it as a platform feature we recommend using our site vote.spotware.com. 

Regards,

cTrader Team

Spotware
17 Oct 2016, 18:28

Dear Alkane,

Thanks for your suggestion, unfortunately we did not recognise it as one since we have a suggestions section and would have expected to see a legitimate suggestion here. It looks like you already published your suggestion on our vote site, here is the link if other users want to upvote it.

Regards,

cTrader Team

Spotware
17 Oct 2016, 10:15

Hi, 

Please try again and let us know if you still experience any issue. It seems you wrote this post at the weekend and it could be possible our services were temporarily unavailable when you were trying to connect. We usually reserve the weekend for performing maintenance. 

Let us know. 

Regards,

cTrader Team

Spotware
17 Oct 2016, 10:02 ( Updated at: 21 Dec 2023, 09:20 )

Hello,

Thanks for the questions about Smart Stop Out. 

1) You can find the "Smart Stop Out" level in the same place as you found "Stop Out". It is identified in the balance bar. Smart Stop Out replaces Stop Out. 

2) If it is the case that you have positions of equal size but different entry prices then the position which is most unprofitable will be partially closed until the accounts margin level increases above Stop Out. 

3) The largest position will be affected. Unless there are positions of equal size, then the largest and most unprofitable position will be partially closed. 

4) The position which is most unprofitable will be partially closed. 

For the benefit of other people reading this thread; here is the page we are discussing = http://help.spotware.com/trading/smart-stop-out 

Spotware
14 Oct 2016, 12:39

Hello,

Please be advised that SSL is now available for FIX API. 

For Price Connection Port: 5211 for SSL, 5201 remains for plain text

For Trade Connection Port: 5212 for SSL, 5202 remains for plain text

Regards, 

cTrader Team

Spotware
14 Oct 2016, 12:34

Hello Andrey, as we requested in our last email, can you please open the link below and send us screenshot of the page

https://ports.ctrader.com/

Either reply in the email or publish the image here if you are comfortable with that.