Spotware
23 Aug 2016, 16:19

Dear Trader, 

Please be advised that, unfortunately, cAlgo is not compatible with Visual Studio 2015 just yet. Although, you can use it with Visual Studio 2013

Spotware
22 Aug 2016, 17:59

Dear Trader, please be advised that the best way  to receive the urgent answer from Spotware is contacting the feedback team on feedback@spotware.com. 

We are not able to provide you with any assistance regarding the missing tick data until  know which broker are you with. 

Spotware
22 Aug 2016, 17:56

Dear Trader, 

It is very difficult to say why this error has occurred. Basically, optimization tries different parameters on the robot. We are not sure what are you using as a target price parameter, but it seems like there is a scenario where you target price value can becomes 0, which cannot be accepted.    

Spotware
22 Aug 2016, 17:46

Dear Traders,

Please be advised that there is no way to create the list of Symbol's FIX ID's due to the fact that they can be different for different brokers. We are planning to update the Symbol Information window for the cTrader Web in the nearest future. 

Spotware
22 Aug 2016, 17:40

Dear Trader,

You should perform clean installation of cTrader. Here is how you do it 

1. Close any running instance of cTrader or cAlgo.
2. Restart the computer.
3. Hold down the Windows key and press R, this will open the Run dialog box. Enter appwiz.cpl to open the Programs and Features component of Windows.
4. Uninstall cTrader (also cAlgo if installed).
5. Hold down the Windows key and press R to re-open the Run dialog box, and enter %USERPROFILE%\AppData\Local\Apps and press OK.
6. Delete the 2.0 folder, and close Windows Explorer.
7. Hold down the Windows key and press R to re-open the Run dialog box, and enter %USERPROFILE%\AppData\Roaming and press OK.
8. Delete the following folders; cTrader, %BROKERNAME% cTrader, %BROKERNAME% cAlgo, %BROKERNAME% cTraderUsers, %BROKERNAME% -cTraderCommon then close Windows Explorer.
9. On the Start Menu click on Documents, and rename the cAlgo and cTrader folders and restart computer.
10. Restart the computer.
11. Download and install cTrader (and cAlgo)

Spotware
22 Aug 2016, 17:36

Dear Traders,

Please be advised that there is no way to create the list of Symbol's FIX ID's due to the fact that they can be different for different brokers. We are planning to update the Symbol Information window for the Web version as well in the nearest future. 

Spotware
22 Aug 2016, 17:31

Dear Trader, 

Thank you for the report. Our technical team is investigating it. 

Spotware
22 Aug 2016, 17:25

Hello DAANIIK,

Please be advised, that Spotware cannot be a subject of any financial regulations, since, as a technology provider, we are not involved in any financial operations. The business decisions of our clients can be caused by many different factors and we cannot impact them. 

Spotware
22 Aug 2016, 17:21

Dear Trader, 

We are sorry that you have such experience, but we cannot avoid making the updates over the weekend. 

 As it was stated in the email, we will look into creating the solution for your issue. 

Spotware
22 Aug 2016, 10:10

Hello Balena,

Could you please elaborate on your issue using an email feedback@spotware.com. We would need the information about which broker are you with and what is the exact scenario of reproducing the issue.  

Spotware
19 Aug 2016, 14:40

Hello Pavel, 

Please be advised that, unfortunately, there is no way to launch optimization programmatically. 

Spotware
09 Aug 2016, 15:07

Sorry, could you be more specific about what you are trying to do. 

Spotware
09 Aug 2016, 15:02

Dear Trader, 

Please send us the email to feedback@spotware.com, referencing this thread and also indicating your broker. 

Spotware
09 Aug 2016, 14:59

Dear trader, 

We would recommend adding this suggestion to vote.spotware.com so the other users can vote before we start implementing it. 

Spotware
08 Aug 2016, 16:36

Dear Traders, 

Please be advised that we cannot provide non-aggregated prices due to the contractual agreements.   

Spotware
05 Aug 2016, 15:55

Dear Trader, 

Please be advised that some strategies involve analysing trends from the different time frame. If you think that we need to add the possibility to only draw trendlines on the current timeframe, you can submit this idea to our user voice portal at vote.spotware.com 

Spotware
05 Aug 2016, 15:29 ( Updated at: 21 Dec 2023, 09:20 )

Dear Traders, 

Please be advised that you can find FIX symbol ID in the symbol information window. Please be advised that those ID might be different for different brokers. 

To open Symbol Information window, click "i" button in the Symbol Description in the Marke watch section.

Spotware
05 Aug 2016, 15:12

Hello MaVe, 

Please be advised that there is a quick access to Volume  from the dropdown in the QuickTrade Panel. If you still think that we need to add this option to the QuickTrade Settings, you can add your suggestion to our user voice portal vote.spotware.com 

Spotware
04 Aug 2016, 17:06

Hello DAANIIK, 

Please be advised that there are 4 types of membership in cMirror: Full, Demo, Guest and Isolated. Only full membership allows following paid strategies from the live accounts regardless of the broker. It is brokers' business decision which type of membership they choose.

Spotware
04 Aug 2016, 16:56

Dear Trader,

Please be advised that you can use  the following statement: 

        [Parameter(DefaultValue = false)]
        public bool Parameter { get; set; }