Spotware
14 Sep 2016, 15:23

Thanks for the additional information, unfortunately there are many reasons for getting such message. Because you are actually able to open the application and use it for a few minutes it seems like the problem is unlikely to be cause by the applications itself. 

If it is a software issue, we suggest using Microsoft Event Viewer to collect additional information when the crash occurs. You can launch Event Viewer by pressing the Windows Key + X and you will find it as the second option. 

Also, please advise, do you have antivirus software on your PC? If so can you please provide details of that. 

If you wish, you may send the following information to feedback@spotware.com so it is not publicly displayed. 

Spotware
13 Sep 2016, 11:31

Hello, this was a bug with the output file format and it has since been fixed. You will need to install the update which corrects this. Thanks for posting! 

Spotware
13 Sep 2016, 11:24

RE: RE: Same problem here.

chiahao.chiang said:

I have the same problem, I didn't reinstall , it began to crash about two weeks ago,Ctrader   version 1.38.65534 

hurricane100388 said:

Did the list form 1-11 still the problem persists. It does work fine for about 2-3 minutes and then crashes, if its minimized it stays open, but when you pull it up and start doing something 

it crashes again.

system specs - Windows 10 64bit 8GB Ram .NET Framework 4.6.1

 

Hello. Can you please provide more of a description on the crash? Is any message prompted? Or it just closes with no indications as to why? The more characteristics you describe will help us to understand what advice can help. 

Spotware
09 Sep 2016, 15:33

Please be advised that custom tick chart periods are in our plans. There is a lot of work involved in providing this feature and to ensure it is feather light so please bare with us and stay tuned. 

Spotware
09 Sep 2016, 15:30

Yes, now you can unlink demo accounts from cTID in cTrader. Although, to unlink live accounts you must do so via cmirror.com and unlink from there. 

Hope this helps. 

Spotware
09 Sep 2016, 15:23

This is not correct as with hedged accounts (only account available at this time)

Please be advised that netting accounts are available. If they are not openly promoted on your brokers site, just ask their support team if they can provide one. Here is the PR from November 2013 when cTrader began supporting netting accounts: http://www.spotware.com/about/news-updates/spotware-becomes-first-e-fx-technology-firm-to-offer-netted-accounts-and-hedged-accounts-under-a-single-environment/623

Spotware
09 Sep 2016, 15:21

Hi IanJ

Please be advised that Netting accounts are available from cTrader. You should contact your broker for one. Here is the link to our PR from November 2013 http://www.spotware.com/about/news-updates/spotware-becomes-first-e-fx-technology-firm-to-offer-netted-accounts-and-hedged-accounts-under-a-single-environment/623 

Spotware
09 Sep 2016, 14:20

Hello! 

A simple test will help to identify the problem. Use this URL https://ports.ctrader.com/ to test the connection to the ports used by cTrader. Usually connection problems are caused by the inability to connect to cServer via Port 80. If this is the case for you, cServer connection will be red. 

Please follow up in this thread with what is shown from the test. 

Spotware
05 Sep 2016, 22:43

Hi Daaniik,

The majority of cTrader brokers do provide the cMirror service. Some don't offer it because in their regulation it is considered Portfolio Management, some don't promote it strongly because it is not clearly defined by their regulator, some don't offer it because they do not wish to meet Spotware's capital requirements held against debts that could be owed to other brokers, they are typically smaller brokers. 

You are correct that other similar solutions are regulated, but because of the way Spotware's relationships are configured we do not need to do this. The main reason is the Spotware do not hold traders money, or receive traders money directly, i.e we remain purely in a B2B relationship, even when providing the cMirror service. 

I hope our explanation helps you. 

All the best. 

Spotware
05 Sep 2016, 21:57

In the future you can just write to us at feedback@ and we will give instructions so it can be quickly diagnosed, or further investigated. There are a few common causes which unfortunately are due to external factors. 

Spotware
05 Sep 2016, 21:55

Hi Everyone, 

What you are describing is expected behavior of the new feature. To use the new Watchlist feature you need to be logged into cTrader ID, which you all must have now since you are writing in this forum. cTrader ID should not be confused with trading account. 

Once you are logged in you will be able to create and manage multiple Watchlists. 

Let us know how you get on.

Spotware
31 Aug 2016, 11:52

RE:

ohlongjohnson990 said:

Hello. I already using proxy from http:/advanced.name. Is the configuration on cTrader will be the same one?

Dear Trader, 

Please be advised that the connection  settings are to be set as follows:

• Server: Your local proxy server Name/IP
• Port: Port of your local proxy server
• Protocol: Supported proxy protocol
• Login: Your local proxy login
• Password: Your local proxy password

Spotware
31 Aug 2016, 11:37

Dear Traders, 

Please be advised that in order to close order, you need to open the single order for the same symbol but with the opposite direction.  If you want to close the Buy order, you need to open the Sell order and vice versa.    

Spotware
30 Aug 2016, 11:29

Dear Trader, 

Please be advised that FIX protocol has a certain level of limitations, due to the fact it was created for all the financial industry with very specific purposes. You can read more about it here http://help.spotware.com/FIX/limitations. 

With FIX API you cannot access any functions that are available in cTrader platform, there is no way Spotware can extend its functional since the protocol is developed and supported by FIX Protocol Limited (FPL).

Although, Spotware provides its own trading API, which provides an access to different functions not available in FIX Protocol. Follow this link to learn more https://connect.spotware.com/documentation/section/trading-api  

Spotware
29 Aug 2016, 15:03

Hello Ian, 

Thank you for bringing this to our attention. Our technical will investigate this behavior.  

Spotware
26 Aug 2016, 15:36

Dear Trader, 

Please find the respective documentation here  http://help.spotware.com/FIX

Spotware
26 Aug 2016, 14:49

Dear Traders, 

Please be advised that it is not the common issue and we cannot help you without proper investigation. For that, we would need you to send us an email to Feedback@spotware.com with some additional information: 

1) What is the cTrader Application version you have installed?

2) What are yYour PC characteristics (processor, ram, OS version)?

3) What is the .net version installed on your PC ?

4) Your location and the proxy you are connected to (to see the proxy, click on the latency meter in the bottom right corner of your terminal)

Also, it would be great if you can submit the troubleshooting report next time you will face the issue. To do so press Ctrl+Alt+Shift+T, in the opened window add the description of your issue and your email.

Spotware
24 Aug 2016, 12:46

Dear trader, 

Could you please contact us using feedback@spotware.com email. We would need some more information from you to investigate the issue, such as the exact version of your VS, the cAlgo broker's name, the screenshot of the error that you are receiving. 

Spotware
24 Aug 2016, 12:39

Hello Mike, 

Thank you for taking the time to also send us this query to the email. As it was told there, you can use MarketSeries to access the data that you might be missing. To see the code snippets, visit this thread /forum/calgo-reference-samples/2227

Spotware
24 Aug 2016, 12:29

Dear trader, 

Our team has tried to reproduce the issue and we were not able to do so. If you still experiencing the issue, please send us an email to feedback@spotware.com. For the deeper investigation of this issue, we would need some additional information from you:

1) The name of your broker

2) The exact query that you are sending and the result you're getting.