Spotware
12 Dec 2022, 10:50

Dear trader,

We were not able to reproduce the root cause of the problem. In order to investigate further, we need the cBot code that reproduces this behavior. If you can share it with us, we will look at this further. 

Best regards,

cTrader Team

Spotware
12 Dec 2022, 09:06

Dear trader,

Please share with us the exact error you are getting.

Best regards,

cTrader Team

Spotware
12 Dec 2022, 08:59

Dear trader.

You can send it to us to community@ctrader.com

Best regards,

cTrader Team

Spotware
09 Dec 2022, 11:05

Dear trader,

Can you share the indicator with us so that we can check?

Best Regards,

cTrader Team

Spotware
09 Dec 2022, 11:03

Dear trader,

Our team would like to arrange a TeamViewer session to investigate the issue locally. If it is possible for us to get access to your computer, please contact us on Telegram (@cTrader_Team) or at community@ctrader.com

Best regards,

cTrader Team

Spotware
08 Dec 2022, 07:57

Dear trader.

In order for us to investigate further, we need the requested information.

Best regards,

cTrader Team

Spotware
07 Dec 2022, 14:43

Dear trader,

Can you please advise the version of cTrader you are using?

Best regards,

cTrader Team

Spotware
07 Dec 2022, 08:36

Dear trader,

Can you please explain to us what is the issue we are supposed to see in the video? Also please share your indicator code.

Best regards,

cTrader Team

Spotware
07 Dec 2022, 08:33

Dear trader.

Thanks for reporting this issue. Please provide us with the indicator source code and the next time this happens, please send us some troubleshooting information. Please also paste a link to this discussion inside the troubleshooting description.

Best regards,

cTrader Team

Spotware
06 Dec 2022, 09:11

Dear trader,

In order for us to investigate this further, please provide us with the cBot code and send us some troubleshooting information the next time this happens.

Best regards,

cTrader Team

Spotware
05 Dec 2022, 08:55

Dear trader,

The team is investigating this issue and will work on a fix. Thanks for reporting this.

Best regards,

cTrader Team

Spotware
01 Dec 2022, 07:50

Dear trader,

Unfortunately we cannot check if we do not know your email address. Could you please resend it using your username in the title?

Best regards,

cTrader Team

Spotware
29 Nov 2022, 14:57

Dear trader,

Thanks for reporting this problem. Can you please advise which column is used for sorting the positions?

Best regards,

cTrader Team

Spotware
29 Nov 2022, 10:07

Dear trader,

Thank you, the issue will be solved in an update that will be released soon.

Best regards,

cTrader Team

Spotware
29 Nov 2022, 08:10

Dear trader,

Thank you for reporting this issue to us. Could you please provide more information like screenshots or videos demonstrating this bug?

Best regards,

cTrader Team

Spotware
28 Nov 2022, 15:01

Dear trader,

Could you please send us some troubleshooting information the next time this happens? Please paste a link to this discussion inside the text box before you submit it.

Best regards,

cTrader Team

Spotware
28 Nov 2022, 09:23

Dear trader,

Thank you for reporting this issue. Could you please send us some troubleshooting information the next time this happens? Please paste a link to this discussion inside the text box before you submit it.

Best regards,

cTrader Team

Spotware
25 Nov 2022, 16:22

Dear Xammo,

We are not able to reproduce the reported behavior. Are you able to record a video demonstrating this behavior?

Best Regards,

cTrader Team

Spotware
25 Nov 2022, 14:44

Dear Ginge,

Thank you for reporting your experience. If you can contact us on Telegram(@cTrader_Team ), we are happy to bring you in touch with our developers for further investigation of your issues.

Best Regards, 

cTrader Team

Spotware
25 Nov 2022, 14:39

Dear trader,

Unfortunately the troubleshooting did not help us reproducing this behavior. Does this still happen in 4.5.1? If yes, can you send us the log?

Best regards,

cTrader Team