PanagiotisCharalampous
11 Jul 2019, 10:02 ( Updated at: 21 Dec 2023, 09:21 )

RE:

exane said:

As you wish, next troubleshoot sent. If you want better problem description via cTrader ctrlaltshiftT, then make the troubleshoot msg longer then 100 charaters...
As well screen shot here, 3 days of working platform, 5 range bars, 650mb ram memory consumption still growing. 
 

Hi exane,

Thanks. 650 mb cannot be considered excessive memory usage. But we will double check.

Best Regards,

Panagiotis

PanagiotisCharalampous
11 Jul 2019, 09:53

Hi igorjrmedeiros,

Thanks for posting in our forum. At the moment you can drag the candles up to the middle of the chart.

Best Regards,

Panagiotis

PanagiotisCharalampous
11 Jul 2019, 09:46

Hi martin100181@gmail.com,

Can you post the complete cBot code?

Best Regards,

Panagiotis

PanagiotisCharalampous
11 Jul 2019, 09:37

Hi MhMd3eZZ,

Thank you for posting in our forum. Volume is not available at the moment for Renko and Range charts.

Best Regards,

Panagiotis

PanagiotisCharalampous
10 Jul 2019, 16:00

Hi FireMyst,

Can you tell us the broker and the account number so that we can investigate further?

Best Regards,

Panagiotis

PanagiotisCharalampous
10 Jul 2019, 09:25

Hi mukkacow,

We will have a look at this and come back to you.

Best Regards,

Panagiotis

PanagiotisCharalampous
10 Jul 2019, 09:15

Hi Max,

If you are referring to the multiplier issue, we managed to reproduce it and we will fix it in an upcoming update.

Best Regards,

Panagiotis

PanagiotisCharalampous
10 Jul 2019, 09:10

Hi exane, 

We need you to send us troubleshooting information when the memory consumption becomes excessive, as per your original post, not after the VPS crash.

Best Regards,

Panagiotis

PanagiotisCharalampous
09 Jul 2019, 15:12

Hi exane,

Did you send the troubleshooting information we requested?

Best Regards,

Panagiotis

PanagiotisCharalampous
09 Jul 2019, 14:14

Hi 66281850,

Candlesticks in cTrader are created based on bid prices. To get historical candlesticks in cTrader use ProtoOAGetTrendbarsReq. If you want to receive live candlesticks in your spot events use ProtoOASubscribeLiveTrendbarReq.

Best Regards,

Panagiotis

PanagiotisCharalampous
09 Jul 2019, 14:09

Hi Ben,

I am not sure what is the problem. By design, all chart objects stay on the same position on the chart even if you change symbol or timeframe. So if you draw a trendline on a symbol and timeframe, if you change to another symbol and then back, the trendline should be at the exact same location. Isn't this the case?

Best Regards,

Panagiotis

PanagiotisCharalampous
09 Jul 2019, 09:54

Hi Louis,

Thank you for posting in our forum and for reporting this bug. We will fix it in an upcoming update.

Best Regards,

Panagiotis

PanagiotisCharalampous
09 Jul 2019, 09:42

Hi Alexis,

Can you share the cBot code with us?

Best Regards,

Panagiotis

PanagiotisCharalampous
09 Jul 2019, 09:36

Hi mthunzibl,

Make sure that the cBot is working on the same timezone as your computer. If this is not the issue, you need to provide us with more information like the cBot code and examples where this problem occurs.

Best Regards,

Panagiotis

PanagiotisCharalampous
08 Jul 2019, 17:42

Hi Ton,

Indeed. But to check if the calculations are correct or wrong and if this is a known issue or not, we need to see the trades these numbers represent.

Best Regards,

Panagiotis

PanagiotisCharalampous
08 Jul 2019, 11:43

Hi nobulart,

Thanks for spotting this. We managed to reproduce and we will fix it soon.

Best Regards,

Panagiotis

PanagiotisCharalampous
08 Jul 2019, 11:13

Hi Ton,

If you can share the cBot then we can check.

Best Regards,

Panagiotis

PanagiotisCharalampous
08 Jul 2019, 10:58

Hi t0ranaga,

Markets open on Sunday 21:00 UTC and daily change takes place every day at 21:00 UTC. So a daily chart starts from 21:00 UTC to 20:59 UTC next day.

Best Regards,

Panagiotis

PanagiotisCharalampous
08 Jul 2019, 10:35

Hi Ton,

Why do you say so?

Best Regards,

Panagiotis

PanagiotisCharalampous
08 Jul 2019, 10:33

Hi Ton,

Yes but the opening time at 21:00 on the day before.

Best Regards,

Panagiotis