PanagiotisCharalampous
29 Mar 2021, 09:49

Hi morayandreas,

Can somebody explain how execution works on cTrader

Execution doesn't actually happen on cTrader. cTrader just transfers your order to the liquidity provider.

 If I put limit order is it gonna be executed on the limit price or better no matter what happens?

Yes this is how it should work.

 Does it have partial fillings?

Yes cTrader supports partial fills.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
29 Mar 2021, 09:33

Hi SmallStep,

We could not reproduce any problems. Could you please elaborate on what the issue issue, providing some more information e.g. some screenshots?

Best Regards,

Panagiotis 

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PanagiotisCharalampous
29 Mar 2021, 09:06

Hi gkj7net,

It is not clear to me what the problem is. What do you mean when you say that the charts refresh? Can you please elaborate on this issue with some examples? 

Best Regards,

Panagiotis 

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PanagiotisCharalampous
29 Mar 2021, 09:00

Hi remo123,

Please provide us with the following information.

1. Your cTrader ID and the selected account.
2. Your broker
3. The strategy name.
4. If possible, a full screenshot of cTrader with this message.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
29 Mar 2021, 08:58

Hi douglascvas,

If there are steps to reproduce this behavior or if you can record this on a video, it would be helpful to investigate further.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
29 Mar 2021, 08:54

Hi arunsub321,

For execution issues, please talk to your broker.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
26 Mar 2021, 12:10

Hi yuval.ein,

There is no such method at the moment but we plan to introduce one in a future update.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
26 Mar 2021, 09:15

Hi firemyst,

I don't like the new layout because the "New Order" button at the top has been removed! That was so convenient!

Why don't you just press F9?

Best Regards,

Panagiotis 

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PanagiotisCharalampous
26 Mar 2021, 09:09

Hi firemyst,

I would put forth the suggestion that since Spotware has everyone's email address that has joined the forum, to put out a survey to all registered forum users through something like Survey Monkey.

We cannot get into this burden every time someone dislikes something. We would be sending five polls a day :) Also I do not think that we need to get everybody's vote to make such decisions. This is not how polls and statistics work. I believe that the forums have enough participants and voters to run a representative poll with a low margin of error. 

Best Regards,

Panagiotis 

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PanagiotisCharalampous
26 Mar 2021, 09:03

Hi Sharpecapitalenterprise,

Does this still happen or was it just something temporary? Reconnections happen because cTrader cannot establish a good connection with the proxy. There are many reasons this can happen and they are usually temporary.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
26 Mar 2021, 08:59

Hi xvasataz,

Most traders that do not want their orders to be traded during news, use cBots to remove and all orders. If you need somebody to program this for you, you can post a Job.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
26 Mar 2021, 08:54

Hi csanadkomlos,

It sounds like a problem with IC Markets client area. Its IC Markets who should have a look at this.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
26 Mar 2021, 08:48

Hi agaexport7777,

Thank you for your nice feedback. Heikin ashi charts will be added in a future update of the mobile applications.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
26 Mar 2021, 08:44

Hi danishiam1,

It is in our backlog but we do not have an ETA at the moment.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
26 Mar 2021, 08:42

Hi PUdPUd,

Pending orders are sent immediately and managed by the server so you should not worry if your computer is off.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
24 Mar 2021, 15:33 ( Updated at: 21 Dec 2023, 09:22 )

Hi cardie.03,

You can disable this from here

Best Regards,

Panagiotis 

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PanagiotisCharalampous
24 Mar 2021, 08:13

Hi xvasataz,

There is no built in feature for this but this is something that could be programmed into a cBot.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
24 Mar 2021, 08:09

Hi jayteasuk,

This means that either the account or the application has been disabled by the broker. You need to go back to your broker to investigate further.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
23 Mar 2021, 14:09

Hi matteoID,

Maybe adding a sentence to the documentation that it is broker dependent would make sense.

We cannot do this because this should not be the case. It's like using an app to order pizza and you get chicken wings delivered instead. This should simply not happen, not added to the app's documentation :) It is something you really need to discuss with your broker.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
23 Mar 2021, 11:48

Hi terminator4,

There is no such option at the moment.

Best Regards,

Panagiotis 

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