PanagiotisCharalampous
23 Mar 2021, 11:40

Hi matteoID,

So it is a broker issue.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
23 Mar 2021, 11:08

Hi matteoID,

"A Limit Order guarantees to fill the order with a price equal to or better than the expected one."

This is the definition of the limit order and this is how we pass it to the liquidity provider. If your limit order was not executed by your broker as a limit order, then you should talk to your broker.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
23 Mar 2021, 08:30 ( Updated at: 21 Dec 2023, 09:22 )

Hi Robert,

Please go to your ID Site Notifications page and check if these notifications are checked

Best Regards,

Panagiotis 

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PanagiotisCharalampous
23 Mar 2021, 08:22

Hi mparama,

Try a clean installation. If that doesn't fix the problem, try reinstalling .net framework.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
22 Mar 2021, 17:44

Hi zeow,

It seems that the reason this happens is that you have increased your browser's scale. This is why the form does not fit into your screen.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
22 Mar 2021, 17:43 ( Updated at: 23 Jan 2024, 13:14 )

Hi firemyst,

This vote is biased in that it's only asking for feedback on one specific element of the layout.

This is what the main complaint was about, hence the relevant question. 

 I agree with everyone else here and have complained about it previously -- I should NOT have to join telegram for this. There's websites for taking polls like Survey Monkey and others. I shouldn't have to download an application, that requires my phone number, just to provide feedback on a product. So Spotware is alienating a lot of users this way.

We are non alienating anyone. As explained above, this change was proposed by traders inside this forum and was voted by 158 users. Voting in Telegram is indicative, since a substantial number of users has joined and we can have a sample with statistical significance. The vote just confirms that the vast majority of cTrader uses either approve this change or have no problem with it. Out of 2700+ members of the group, only 19 explicitly prefer the old layout. If you are so dissatisfied with this change, create a suggestion of what you would like to change, bring a considerable number of votes and we will seriously consider it. [This is how other traders achieved this change]. If you want the software to be developed by traders for traders, then you will also have to accept the burden of democracy :). 

Best Regards,

Panagiotis 

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PanagiotisCharalampous
22 Mar 2021, 17:23

Hi leviatano8825,

Can you please send us the following information?

1. Troubleshooting information before the optimization starts (Ctrl+Alt+Shift+T, paste the link of this discussion in the text box and press submit)
2. cTrader version
3. Broker
4. Symbol
5. Optimization Settings

Best Regards,

Panagiotis 

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PanagiotisCharalampous
22 Mar 2021, 13:30

Hi auspall,

It is not available on the desktop  either.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
22 Mar 2021, 12:33

Hi interinfo,

We do not have such plans at the moment.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
22 Mar 2021, 11:49

Hi intraflay,

Okay, thanks - does this not constitute a great demand for it??  It is pretty clear there are a lot of people who dislike it.

I counted five people in this thread and around 20 votes on the Telegram group. It much less than the people that actually wanted this change. 

 But if not, where and when should us unhappy users voice the desire for a choice to be implemented? 

Post a suggestion and get some votes.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
22 Mar 2021, 11:33 ( Updated at: 23 Jan 2024, 13:14 )

Hi intraflay,

This change was requested [here] and has gathered 158 votes. Having multiple layout options could be considered if the feature has a similar demand. Adding options only complicates the software maintenance process, so we only consider them if they are justified by user demand.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
22 Mar 2021, 10:01

Hi dmancyu,

This functionality has changed in v4.0 and deals are only shown on the active chart. I will pass your feedback to the product team, in case they can restore the previous way in a future update.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
22 Mar 2021, 09:29

Hi auspall,

No this is not possible.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
22 Mar 2021, 08:39 ( Updated at: 21 Dec 2023, 09:22 )

Hi Tung,

Make sure these options are checked

Best Regards,

Panagiotis 

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PanagiotisCharalampous
22 Mar 2021, 08:38

Hi ctraderftmo+115,

So now users of CTrader have to 'off site' to telegram, and sign up to another unwanted app to vote for an unwanted change? What is this forum for?

Telegram is a much more appropriate tool to quantify such a feedback and this is the reason we are holding polls there. This change was requested by traders and based on the Telegram poll 58% of users that voted, endorse this change. Out of the 2708 members of the Telegram group only 18 have explicitly stated that they prefer the previous version.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
22 Mar 2021, 08:31

Hi DemoTrader01,

This happened because these strategy providers used characters similar to the latin alphabet but with different ASCII codes. This has been fixed in the latest version of cTrader Copy and only latin letters can be used from now and on. However, we cannot change names of existing strategies at the moment.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
22 Mar 2021, 08:24

Hi interinfo,

These statistics are not available at the moment.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
22 Mar 2021, 08:20

Hi TorontoTradeStation,

On Saturdays there is usually maintenance taking place. Do you still experience this issue?

Best Regards,

Panagiotis 

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PanagiotisCharalampous
22 Mar 2021, 08:18

Hi Ben,

This is a paid service and we have a permission to display this information to the end user. Making it available via the API means that somebody can get access to a paid service (API access) for free.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
22 Mar 2021, 08:13

Hi leviatano8825,

Thanks for reporting this issue. Can you please share the cBot code as well as steps to reproduce this problem?

Best Regards,

Panagiotis 

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