firemyst Forum Activity | cTrader Community

If not, please provide the version-up products after confirming that they are completely safe to use. Users are in a lot of trouble.
The quality and reliability of the cTrader platform product is important. If bugs occur frequently, the cTrader platform will lose the trust of its users and become less competitive with other companies.

This is so true. There have been many issues and bugs that should have never seen the light of day. It's like Spotware's Developers don't even use the product or have any dedicated quality control / test engineers.

If Spotware had their own cbots running in a test environment, this bug should have been picked up by their team loooooooooong before being released.

What's worse is how much longer it's taking critical issues to get resolved. This freezing issue was first reported end of May. It's nearly 30 days later and it's still not resolved. Totally unacceptable! Not only can we not run bots safely now, a lot of users reported the issue using the backtest functionality. These are what sets cTrader apart from the rest and when these key aspects can't even be trusted…

If Spotware ever gets around to cleaning up this mess, they need to look internally and either start removing people who aren't doing what they're supposed to be, or actually creating a team to do this and ensure a quality product gets released.

There's now at least 3 threads on this issue, plus it has been brought up in the Facebook cTrader group as well:

https://ctrader.com/forum/ctrader-support/43974

https://ctrader.com/forum/ctrader-algo/44016

https://ctrader.com/forum/ctrader-algo/44014

@firemyst

firemyst
24 Jun 2024, 09:24

RE: RE: RE: RE: My ctrader freeze when i'm using my cbot

PanagiotisCharalampous said:

Your broker should have an older version of cTrader

Is the latest release supposed to fix the issue? My cTrader was just updated to this version today:

@firemyst

firemyst
17 Jun 2024, 09:13

Best practices are generally not what you described, but more like how specific parts of indicators are implemented.

For instance, there's been plenty of examples posted in these forums (that I've commented on) where people do the “GetBars” on every single tick. Bad!
Or where people have an expression like “x * 3” a dozen times throughout the same method. Bad!
Or where people draw a horizontalline, trendline, or other line, that only changes once per bar, on every tick. Bad!

Lots of things like the above (to name a few) will affect performance. Maybe not enough for users to notice it, but they unnecessarily use up cpu-cycles from the rest of cTrader.

@firemyst

firemyst
13 Jun 2024, 03:37

This has been like this since forever. It isn't a bug, just a use case that was never considered by the Spotware team (I'm guessing)

I've gotten around this by creating a static variable in my custom indicators they all reference when printing out messages. You'll have to manage thread-concurrency issues to make sure no two indicators are writing to it at the same time, but this can be easily overcome too by using a built in thread-safe structure like a ConcurrentDictionary or using global flags.

@firemyst

firemyst
13 Jun 2024, 03:05

This usually happens as a result in a graphics / video driver bug. Make sure you have the latest Intel/Nvidia graphic drivers.

@firemyst

firemyst
11 Jun 2024, 08:28

My cTrader desktop versions updated to 5.0.25 today and the “freezing” issue is still there (occurred in less than 15 minutes when starting all my bot instances), so still can't run bots! :-(

@firemyst

firemyst
11 Jun 2024, 08:27

I've reported the issue to Spotware and they are looking into it.

My cTrader desktop versions updated to 5.0.25 today and the “freezing” issue is still there (occurred in less than 15 minutes when starting all my bot instances), so still can't run bots! :-(

@firemyst

firemyst
11 Jun 2024, 08:27

I've reported the issue to Spotware and they are looking into it.

My cTrader desktop versions updated to 5.0.25 today and the “freezing” issue is still there (occurred in less than 15 minutes when starting all my bot instances), so still can't run bots! :-(

@firemyst

firemyst
06 Jun 2024, 12:46 ( Updated at: 06 Jun 2024, 13:53 )

RE: RE: My ctrader freeze when i'm using my cbot

PanagiotisCharalampous said:

scottylace said:
@firemyst thank you for sharing all of that information, I'm encountering a similar issue, running multiple instances (~6) of the same CBot seems to cause the app to completely freeze after 6 or so hours. The CBot logic hasn't changed since the 5.x.x version launches and it ran fine on previous versions with no issues
Hi scottylace,
Could you please also send us some troubleshooting information the next time this happens? Please paste a link to this discussion inside the text box before you submit it.
Best regards,

He probably can't. He said the issue causes “the app to completely freeze”, which is the same issue everyone else is having.

cTrader completely freezes, meaning users cannot provide that trouble shooting information through the cTrader app because we can't click into the area to send it, or even get the cTrader app to respond – as per the link to the private video link I sent the Community@Spotware to see the issue first hand.

Have the team not been able to reproduce it with all the information and code I sent? I did another test today, and cTrader froze completely for me once again today. We're going to need a rollback soon if the issue isn't resolved because people are losing the ability to run their cBots.

@firemyst

firemyst
03 Jun 2024, 13:09 ( Updated at: 04 Jun 2024, 05:26 )

RE: RE: RE: My ctrader freeze when i'm using my cbot

PanagiotisCharalampous said:

firemyst said:
PanagiotisCharalampous said:
Hi guys,
Thank you for contacting Spotware. If you are looking to delete your demo accounts, you can use the link below. Please make sure you have closed all your positions and canceled all your orders before deleting your accounts.
https://id.ctrader.com/my/settings/accounts
You can use the link below to delete your cTrader ID. Note that in order to delete your cTrader ID, all your accounts need to be deleted first.
https://id.ctrader.com/my/settings/credentials
Best regards,

You didn't respond to the poster's concerns about cTrader and cBots freezing on users. Is @Spotware actually aware of and investigating this issue?
Or do you need to see a video of it happening?
Hi firemyst,
Sorry I responded to the wrong post. Could you please send us some troubleshooting information the next time this happens? Please paste a link to this discussion inside the text box before you submit it.
Best regards,

I have sent an email to community @ spotware with a private youtube link where the issue can be viewed, steps on how to reproduce, and a zip archive with an algo file, cs file, cbotset file, and a README file with all the information that should be needed to reproduce.

Strong suggestion: I would have some overlapping logger going on, because when cTrader freezes, it's toast. There's no way to get into anything in it, including any logging tabs or other areas.

@firemyst

firemyst
03 Jun 2024, 12:41 ( Updated at: 04 Jun 2024, 05:26 )

RE: RE: RE: My ctrader freeze when i'm using my cbot

PanagiotisCharalampous said:

firemyst said:
PanagiotisCharalampous said:
Hi guys,
Thank you for contacting Spotware. If you are looking to delete your demo accounts, you can use the link below. Please make sure you have closed all your positions and canceled all your orders before deleting your accounts.
https://id.ctrader.com/my/settings/accounts
You can use the link below to delete your cTrader ID. Note that in order to delete your cTrader ID, all your accounts need to be deleted first.
https://id.ctrader.com/my/settings/credentials
Best regards,

You didn't respond to the poster's concerns about cTrader and cBots freezing on users. Is @Spotware actually aware of and investigating this issue?
Or do you need to see a video of it happening?
Hi firemyst,
Sorry I responded to the wrong post. Could you please send us some troubleshooting information the next time this happens? Please paste a link to this discussion inside the text box before you submit it.
Best regards,

I can't do the trouble shooting information. cTrader COMPLETELY freezes. The only way to do anything is to kill it in task manager.

That's the problem. Something in this latest release causes it to complete freeze up, yet leaving the rest of the computer responsive.

I will post a video.

@firemyst

firemyst
03 Jun 2024, 10:25 ( Updated at: 03 Jun 2024, 10:53 )

RE: My ctrader freeze when i'm using my cbot

PanagiotisCharalampous said:

Hi guys,
Thank you for contacting Spotware. If you are looking to delete your demo accounts, you can use the link below. Please make sure you have closed all your positions and canceled all your orders before deleting your accounts.
https://id.ctrader.com/my/settings/accounts
You can use the link below to delete your cTrader ID. Note that in order to delete your cTrader ID, all your accounts need to be deleted first.
https://id.ctrader.com/my/settings/credentials
Best regards,

You didn't respond to the poster's concerns about cTrader and cBots freezing on users. Is @Spotware actually aware of and investigating this issue?

Or do you need to see a video of it happening?

@firemyst

firemyst
02 Jun 2024, 12:07 ( Updated at: 03 Jun 2024, 05:09 )

I have the same issue with cTrader freezing completely and being totally unusable. For me, it always occurs on Renko Charts.

Other users have reported this issue as well, so we're not alone:

https://ctrader.com/forum/ctrader-algo/44016

https://ctrader.com/forum/ctrader-support/43974

I've made a video showing the issue, and will try to email Spotware soon showing the problem when I can upload the video to YouTube.

@firemyst

firemyst
02 Jun 2024, 12:06 ( Updated at: 03 Jun 2024, 05:09 )

I have the same issue with cTrader freezing completely and being totally unusable. For me, it always occurs on Renko Charts.

Other users have reported this issue as well, so we're not alone:

https://ctrader.com/forum/ctrader-algo/44014

https://ctrader.com/forum/ctrader-support/43974

I've made a video showing the issue, and will try to email Spotware soon showing the problem when I can upload the video to YouTube.

@firemyst

firemyst
02 Jun 2024, 12:06 ( Updated at: 03 Jun 2024, 05:09 )

I have the same issue! For me, it always occurs on Renko Charts.

Other users have reported this issue as well, so we're not alone:

https://ctrader.com/forum/ctrader-algo/44014

https://ctrader.com/forum/ctrader-algo/44016

I've made a video showing the issue, and will try to email Spotware soon showing the problem when I can upload the video to YouTube.

@firemyst

firemyst
31 May 2024, 05:58 ( Updated at: 31 May 2024, 08:09 )

RE: RE: Position average price triggers

MongolTrader said:

f
Please tell me how to add filter when label starts with some prefix when i try use startswith function it gives error as like as below.
AveragePips = Positions.Where(x => x.Label.StartsWith(Name)).Average(y => y.Pips);
Error message is → | Crashed in OnBarClosed with NullReferenceException: Object reference not set to an instance of an object.

When you place an order, you can create a “label” for the order. Example:

https://clickalgo.com/ctrader-market-orders

Your code will crash because if there's no label, “Label” will be null. Also, if you have no position, you're telling the code to look through the Positions collection, which will be null. So you need to check to make sure you actually have at least one open position first.

@firemyst

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