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15 Nov 2023, 10:36
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Replies

Spotware
17 Feb 2016, 10:25

Dear Trader,

Currently there is no way to access chart objects through the code. We will consider providing users with this ability in the future.

Additionally, you can post your ideas/suggestions to http://vote.spotware.com/


@Spotware

Spotware
16 Feb 2016, 12:45

Dear Traders,

Could you please try again?

We apologize for any inconvenience. 


@Spotware

Spotware
11 Feb 2016, 14:56

Dear Traders,

Thank you for your feedback.

We kindly ask you to contact your Broker regarding this.

The decision to turn this feature on/off is entirely on the broker's side.


@Spotware

Spotware
10 Feb 2016, 13:03

Dear Trader,

Thank you for reporting it. We will investigate.


@Spotware

Spotware
10 Feb 2016, 12:31

RE:

Dear cre8iveq,

Currently there is no way to open or close charts programmatically. We will consider providing such methods in the future. Stay tuned.

Additionally, you can post your ideas/suggestions to http://vote.spotware.com/

cre8iveq said:

Thanks for the quick reply, but it's not quite what I was after. What I want to do is have 1 bot determine a list of pairs that meet my criteria, then have that bot close all open charts, and open 1 chart for each of the pairs that suit my criteria. It just saves me having to do it manually.

 


@Spotware

Spotware
10 Feb 2016, 10:15

Dear ironmine,

As you can see in the Journal you are getting disconnected because your connection is broken or it's very slow. We kindly ask you to check your internet connection with your ISP and check your computer for viruses or even other programs that use a large amount of your Internet connection.


@Spotware

Spotware
09 Feb 2016, 18:10

RE: RE:

Dear Trader,

Currently you are able to access a value of an Object only if this object is created by ChartObjects methods within the same cBot/indicator. It's in our plans to provide users with the ability to also access Objects on the chart that weren't created by the cBot/indicator in the future. However, we cannot provide you with an ETA. Stay tuned.

Additionally, you can post your ideas/suggestions to http://vote.spotware.com/

cre8iveq said:

I know this is an old thread, but in it someone mentioned that there was a plan to implement this. Did this ever happen?

All I want to be able to do is draw a horizontal line on the chart, and access the value of that line in a bot. Is this possible?

 


@Spotware

Spotware
09 Feb 2016, 15:07

Dear Trader,

It's in our plans to provide users with the ability to use renko and range charts in the future. However, we cannot provide you with an ETA. Stay tuned.

Additionally, you can vote for them at: http://vote.spotware.com/forums/229166-ideas-and-suggestions-for-ctrader-and-calgo/suggestions/5545131-does-everyone-trade-time-based-charts-would-anyo


@Spotware

Spotware
09 Feb 2016, 15:01

Dear Trader, 

There is no way to count the cBots running on each account. It's not in our plans to provide users with such Method.

However, we recommend you to post your suggestion to http://vote.spotware.com/ and if it collects enough votes we will consider it.


@Spotware

Spotware
09 Feb 2016, 14:54

Dear Traders,

Could you please send us an email to troubleshooting@spotware.com containing the following information:

  • Brokername
  • Account Number
  • Journal
  • Your timezone (e.g. UTC+1)

The Journal is located at: C:\Users\%USERNAME%\Documents\cTrader\Journals\%BROKERNAME%

Please put your the following information as a subject to the email  "cTID Frequent Disconnects".


@Spotware

Spotware
09 Feb 2016, 14:27

Dear Trader,

Could you please send us your code, cAlgo Journal, log(with all events) to troubleshooting@spotware.com and describe us the steps to reproduce your issue? 

They will be used only for troubleshooting purposes. The cAlgo Journal is located at: 

C:\Users\%USERNAME%\Documents\cAlgo\Journals\%BROKERNAME%

 


@Spotware

Spotware
09 Feb 2016, 14:17

Dear Trader,

Could you please also send us your cAlgo journal to feedback@spotware.com or post it somewhere and provide us with a link? The journal is located in:

C:\Users\%USERNAME%\Documents\cAlgo\Journals\%BROKERNAME%


@Spotware

Spotware
09 Feb 2016, 14:13

Dear Trader,

Currently we do not support any Microsoft Visual Studio 2015 editions.  It is in our plans to support these editions too. Supported editions are 2010, 2012, 2013

In addition, we would like to invite you to have a look at the How to debug cBots or Custom Indicators in Visual Studio section of our support site.


@Spotware

Spotware
09 Feb 2016, 14:11

Dear Trader,

You should set the Log to "All Events".

When you right click to copy the logs, select "Copy all". 

In addition, could you please send us your code too? Or the minimal code that reproduces your issue? The code will be used only for troubleshooting purposes. 


@Spotware

Spotware
09 Feb 2016, 12:57

Dear Trader,

Thank you for your suggestion. We will consider it. Additionally, you can post your ideas/suggestions to http://vote.spotware.com/


@Spotware

Spotware
09 Feb 2016, 12:53

Dear Trader,

Could you please provide us with more details regarding your issue?

In addition, could you please send us your cAlgo Journal, and the log of the backtesting to feedback@spotware.com?

The Journal is located at: C:\Users\%USERNAME%\Documents\cAlgo\Journals\%BROKERNAME%


@Spotware

Spotware
05 Feb 2016, 17:50

Dear Traders,

Thank you for reporting it. We will investigate.


@Spotware

Spotware
05 Feb 2016, 15:59

Dear Trader,

Currently, we don't provide users with the ability to access the data of the live Sentiment through any Method. We will consider providing it in the future. 

Additionally, you can post your ideas/suggestions to http://vote.spotware.com/


@Spotware

Spotware
05 Feb 2016, 15:57

Dear Trader,

We kindly ask you to scan your Computer for viruses. After you clean up your computer, please perform the instructions above again. If you face any difficulties performing any of the steps, please let us know.


@Spotware

Spotware
05 Feb 2016, 15:55

Dear Trader,

It's in our plants to provide users with the ability to enter prices for T/P and S/L directly in the future. Stay tuned. As you already know you you could vote it at: http://vote.spotware.com/forums/229166-ideas-and-suggestions-for-ctrader-and-calgo/suggestions/6135333-create-order-limit-orders-please-enable-stop-l.

We recommend you to invite other users to vote for this feature.


@Spotware