Spotware
13 Jan 2023, 10:21

Hi to both,

Cross broker cTrader has been updated to v4.5.6 and it includes a fix for this issue. Please let us know if you still experience this issue with the latest version.

Best regards,

cTrader Team

Spotware
13 Jan 2023, 10:21

Hi to both,

Cross broker cTrader has been updated to v4.5.6 and it includes a fix for this issue. Please let us know if you still experience this issue with the latest version.

Best regards,

cTrader Team

Spotware
13 Jan 2023, 10:17

Hi to both,

Cross broker cTrader has been updated to v4.5.6. Please let us know if you still experience this issue with the latest version.

Best regards,

cTrader Team

Spotware
12 Jan 2023, 08:41

Dear traders,

This issue has been identified and a fix will be released soon.

Best regards,

cTrader Team 

Spotware
12 Jan 2023, 08:41

Dear traders,

This issue has been identified and a fix will be released soon.

Best regards,

cTrader Team 

Spotware
12 Jan 2023, 08:34

Dear traders,

Please send us troubleshooting information the next time this happens. Please paste a link to this discussion inside the text box.

Best regards,

cTrader Team

Spotware
11 Jan 2023, 08:35

Dear traders,

Issues with 4.1 connection have been resolved. Please let us know if you are experiencing other issues.

Best Regards,

cTrader Team

Spotware
11 Jan 2023, 08:34

Dear traders,

Issues with 4.1 connection have been resolved. Please let us know if you are experiencing other issues.

Best Regards,

cTrader Team

Spotware
10 Jan 2023, 15:31

Dear Xammo,

Unfortunately we cannot link the report you sent to this thread. Can you please resend it and paste a link to this discussion to this thread inside the text before you submit?

Best regards,

cTrader Team

Spotware
10 Jan 2023, 11:52

Dear trader,

Can you please provide us exact steps to reproduce this issue? If you can record a video too, it would be helpful.

Best regards,

cTrader Team

Spotware
10 Jan 2023, 11:43

Dear trader,

Thank you for reporting this issue. Unfortunately we were not able to reproduce this behavior using a simple cBot. If you can share a cBot and exact steps that allow us to reproduce this behavior, we are happy to look at this further.

Best Regards,

cTrader Team

Spotware
09 Jan 2023, 11:41

Dear Waxy,

Can you please change the setting to "Load all modules" and try his scenario one more time? 

Best regards,

cTrader Team

Spotware
09 Jan 2023, 09:42

Dear trader,

You should address this issue to indicator developer. If he cannot solve the issue, he needs to contact us direclty.

Best regards,

cTrader Team

Spotware
09 Jan 2023, 09:40

Dear trader,

Please share with us the complete cBot code and your broker so that we can reproduce this issue.

Best regards,

cTrader Team

Spotware
05 Jan 2023, 13:59

Dear Christian,

Thanks for reporting this issue. We are aware of it and it will be fixed in an upcoming update of the platform.

Best regards, 

cTrader Team

Spotware
05 Jan 2023, 08:08

Hi Christian,

Can you please share some screenshots of this issue so that we can investigate what the problem is?

Best regards,

cTrader Team

Spotware
04 Jan 2023, 16:23

Dear trader,

Please send us some troubleshooting information the next time this happens. Paste a link to this discussion inside the text box.

Best regards,

cTrader Team

Spotware
04 Jan 2023, 15:54

Dear bienve.pf,

Please send us some troubleshooting information after you press the build button. Paste a link to this discussion inside the text box.

Best regards,

cTrader Team

Spotware
04 Jan 2023, 15:16

Dear bienve.pf,

Can you record a video demonstrating this issue?

Best regards,

cTrader Team

Spotware
04 Jan 2023, 11:34

Dear ncel01,

Thank you for reporting this issue to us. Unfortunately we were not able to determine the root cause of the problem. If possible, please follow the steps below and provide us with the requested information

1. Open a command prompt and run dotnet --list-sdks. Send us a screenshot with the installed SDKs
2. Configure PC to create dump file for any application error. See https://www.meziantou.net/tip-automatically-create-a-crash-dump-file-on-error.htm
3. when the error is reproduced, the dump will be automatically saved to the folder specified in the link above. Send this file to us at community@ctrader.com.

Best Regards

cTrader Team