Spotware
22 Jan 2016, 11:20

Dear Trader,

We provide NDD platforms. There is no price feed intervention. As explained in our previous post, we receive prices from various LPs for demonstration purposes.

Spotware
22 Jan 2016, 10:29

Dear Trader,

There are no known issues with the email notification. Please have a look at the following thread: /forum/cbot-support/7866?page=1#6

Spotware
22 Jan 2016, 09:38

Dear Trader,

Could you please rephrase your post or provide us with more details. 

We are not sure we understand what you mean.

Spotware
22 Jan 2016, 08:22

Dear Trader,

Partial close is still not supported. However, its in our plans to support it in the future. Stay tuned.

Additionally, you can post your ideas/suggestions to http://vote.spotware.com/

Spotware
22 Jan 2016, 08:09

Dear Trader,

The reason you are getting disconnected is because your connection fails. Could you please check your internet connection with your ISP?

Spotware
22 Jan 2016, 08:07

Dear Trader,

Could you please tell us your cTID and your strategy's name?

Spotware
22 Jan 2016, 08:03

Dear Trader,

We receive prices from various LPs for demonstration purposes.

Spotware
22 Jan 2016, 07:21

Dear Trader,

Thank you for reporting it.

This issue is known to us. It will be fixed in one of the upcoming versions of cAlgo, which will be delivered soon.

Spotware
22 Jan 2016, 07:14

Dear Trader,

You could enable the “Show Angle” feature of the trend line settings, which will help you draw horizontal or vertical lines using the trend line. To enable this feature right click on the trend line and select the “Show Angle” field.

Spotware
21 Jan 2016, 09:50

Dear Trader,

1. the cTRADER ID "LOGs-OUT" :

Thank you for reporting it. We will investigate. Any additional information that would help us to reproduce your issue is highly appreciated.

2. My WorkSpace like "Daily Fx" will not LOAD after cTRADER ID has logged out and logged-IN.  cTRADER will start creating auto 'workspace 1, 2, 3 and so on".  this is very annoying.

The Workspace replication was done intentionally. Any changes performed on the Workspace will be saved separately and users have actually the chance to revert back to previous versions of their Workspaces. Deleting a Workspace is very easy and takes less than 10 seconds. But losing, accidentally overwriting a Workspace could be very annoying and it requires a lot of time on the user side trying to rebuild it.

Spotware
21 Jan 2016, 06:53

Dear Trader,

There is still no way to access chart objects through the code. We will consider providing it in the future.

Spotware
21 Jan 2016, 06:52

Dear Trader,

Could you please send your Journal to troubleshooting@spotware.com

Your Journal is  located at:

C:\Users\%USERNAME%\Documents\cTrader\Journals\%BROKERNAME%

Spotware
21 Jan 2016, 06:48

Dear Trader,

We can’t see any issues from the screenshot and the code snippet you have posted.

If you believe there is an issue, could you then please send us the simplest code that reproduces it and a full screenshot showing it.

Spotware
20 Jan 2016, 13:42

Dear Trader, 

We are still not able to reproduce your issue. However, we keep trying to reproduce it because of the video you send us. 

Spotware
20 Jan 2016, 13:39

Dear Trader,

This happened because between 20:59 - 21:05 the price feed stops for rollover purposes.

Spotware
20 Jan 2016, 10:39

Dear Trader,

We are not aware of any similar issues. Could you please press Ctrl+Alt+Shift+T while you experience this? It will submit troubleshooting information to our support team.

In addition, you should put your username cTID "Jimmy" as a comment in the comment section of the troubleshooting information and send an email confirming that he send the information.

Please send us also an email at troubleshooting@spotware.com with the exact time, Timezone, right after you submit the troubleshooting information.

Spotware
20 Jan 2016, 08:08

Dear Trader,

Thank you for reporting it. We will investigate.

Additionally, could you please provide us with the following information?

• OS version.
• Browser Version 
• Submit troubleshooting information by pressing Ctrl+Alt+Shift+T in cTrader while having cTID window open. You should write "PaindooTrade" in the comment area of the troubleshooting window and let us know once you have done it.

Spotware
20 Jan 2016, 08:03

Dear Trader,

The reason is that there no historical data for the interval and timeframe you specified to backtest. Could you please try to backtest using historical data from the previous week and let us know if you still experience the same issue?

Spotware
20 Jan 2016, 07:57

Dear Trader,

We would like to inform you that we do not provide coding assistance services. We more than glad to assist you with specific questions about cAlgo.API. You can contact one of our Partners or post a job in Development Jobs section for further coding assistance.

Spotware
19 Jan 2016, 13:45

Dear Trader,

Have you performed the exact steps described in the Referencing a dll section of our API Guides?