Spotware
25 Nov 2022, 14:30

Dear trader,

Please share with us the account numbers and brokers of the following accounts so that we can check.

Best regards,

cTrader Team

Spotware
25 Nov 2022, 08:36

Dear Xammo,

Please provide us exact steps on how to reproduce the problem and we will have a look.

Best Regards,

cTrader Team

Spotware
24 Nov 2022, 08:14

Dear trader,

Thank you for reporting this issue. Which version of cTrader do you use?

Best regards,

cTrader Team

Spotware
24 Nov 2022, 08:11

Dear Dejan,

Thank you for reporting this issue. We are aware of it and it will be fixed soon.

Best regards,

cTrader Team

Spotware
23 Nov 2022, 11:54

Dear trader,

Thank you for reporting this issue. It will be fixed soon.

Best regards,

cTrader Team

Spotware
23 Nov 2022, 09:29

Dear trader,

In terms of the calculation algorithm we have implemented, everything is calculated correctly. We calculate the drawdown for the day starting from the initial deposit and then only take into account changes in trading profit/loss for the day, without taking into account deposits and withdrawals. This algorithm can lead to the situation, when a user has deposit his/her account and had a drawdown equal to the initial deposit, but the real account balance was much higher, we will get a drawdown of 100% or more in the calculation. Changing the drawdown calculation algorithm, which will take into account deposit/withdrawals, requires significant development, we will plan it for the beginning of next year.

Best Regards,

cTrader Team

Spotware
22 Nov 2022, 15:42

Dear trader, 

Can you please explain to us what exactly is not working?

Best regards,

cTrader Team

Spotware
22 Nov 2022, 07:47

Dear trader,

Thanks for reporting this issue. Can you please provide us with more information about the problem? What exactly is not working? Do you get any errors? Can you share screenshots/videos?

Best regards,

cTrader Team

Spotware
21 Nov 2022, 12:01

Dear trader,

You can contact us at community@ctrader.com

Best regards,

cTrader Team

Spotware
21 Nov 2022, 10:34

Dear trader,

Please follow the instructions specified in this discussion and let us know if they help.

Best regards,

cTrader Team

Spotware
21 Nov 2022, 09:36

Dear traders,

This issue will be fixed soon.

Best regards,

cTrader Team

Spotware
17 Nov 2022, 11:54

Hi Yuval,

We managed to reproduce this and it will be fixed in an upcoming update.

Best regards,

cTrader Team

Spotware
17 Nov 2022, 11:53

Dear firemyst,

We are aware of the issue and our team is investigating this.

Best regards,

cTrader Team

Spotware
17 Nov 2022, 11:51

Hi nicolo.orlando,

Thanks for sending us troubleshooting information. Unfortunately we are not able to reproduce the issue. In order to investigate further, we will need the cBots that were running at the moment this issue happened.

Best Regards,

cTrader Team

Spotware
17 Nov 2022, 08:01

Dear trader,

Can you please let us know your email address?

Best regards,

cTrader Team

Spotware
17 Nov 2022, 07:59

Dear cristiano.cristo,

Can you please let us know your language?

Best regards,

cTrader Team

Spotware
16 Nov 2022, 12:19

Dear Jay,

We were not able to reproduce the problem. Are you able to reproduce this with any of the sample bots? If not, please share your cBot code so that we can reproduce this behavior.

Best Regards,

cTrader Team

Spotware
16 Nov 2022, 12:19

Dear Jay,

We were not able to reproduce the problem. Are you able to reproduce this with any of the sample bots? If not, please share your cBot code so that we can reproduce this behavior.

Best Regards,

cTrader Team

Spotware
14 Nov 2022, 10:37

Dear trader,

Thank you for reporting this issue. Unfortunately we were not able to reproduce this behavior. Could you please send us some troubleshooting information the next time this happens? Please paste a link to this discussion inside the text box before you submit it.

Best regards,

cTrader Team

Spotware
14 Nov 2022, 08:58

Hi dionysian.apostle,

Can you send us a link to this post and let us know the browser you are using?

Best regards,

cTrader Team