Spotware
10 Mar 2023, 15:54

Dear trader,

Thanks for the video. The feature works as designed. cTrader Desktop keeps the same selected volume in units and converts it to quantity (in lots) for selected symbol.

Best regards,

cTrader Team

Spotware
10 Mar 2023, 15:52

Dear traders, 

Does anyone of you that experience the issue run cTrader on a virtual machine hosted on Linux or an ARM processor?

Best regards,

cTrader Team

Spotware
10 Mar 2023, 08:25

Dear trader,

Please let us know the following

1. Your strategy name
2. The exact date and time you receive this message
3. The position that is currently opened at the time you receive the message
4. The deal that was closed in less that 24h since the time you received this message

Best regards,

cTrader Team

Spotware
10 Mar 2023, 08:21 ( Updated at: 19 Mar 2025, 08:57 )

Dear trader,

You can upload it anywhere you want and share a link with. Alternatively, you can send it to us to support@ctrader.com.

Best regards,

cTrader Team

Spotware
09 Mar 2023, 14:10

Dear trader,

If you can record such a behavior in a short video, it will definitely help the team in identifying the issue.

Best regards,

cTrader Team

Spotware
03 Mar 2023, 09:13 ( Updated at: 03 Mar 2023, 09:14 )

Hi ncel01,

Your feedback has always been valuable. We are working on several performance optimizations concerning memory management which will be released probably next week. We will pick up on this conversation after the release of the update.

Best regards,

cTrader Team

Spotware
01 Mar 2023, 11:58

Dear trader,

After reviewing your suggestion, the team has added these requests in the product's backlog. Please note that for now you can add images using links.

Best regards,

cTrader Team

Spotware
28 Feb 2023, 12:08

Dear trader,

Do I need to add my ip to the whitelist when I link to your server?

There is nothing you need to do as far as we are concerned.

Unfortunately our team does not have expertise in Dart language. Therefore it is not possible for us to determine the reason your code does not parse the received messages correctly. We only have samples in .Net, Python and Node.js. If you have experience in any of these programming languages, feel free to have a look and compare the examples with your solution.

Best regards,

cTrader Team

Spotware
28 Feb 2023, 10:25

Dear trader,

In order to assist you further, you will need to provide us with the complete source code of your project and exact steps to reproduce this behavior. Alternatively, you can check your example projects in our GitHub repository on how to correctly exchange messages with Open API. 

Best regards,

cTrader Team

Spotware
28 Feb 2023, 10:07

Dear trader,

Can you please provide the steps to reproduce this problem?

Best regards,

cTrader Team

Spotware
28 Feb 2023, 08:23

Hi Phil,

Can you please advise what processor does your computer use?

Best regards,

cTrader Team

Spotware
28 Feb 2023, 08:19

Dear trader,

Unfortunately we cannot help you with this question, since our teams do not work with the specific technology. A suggestion would be to ask the question in a MySQL community, in case they are familiar with the relevant exception.

Best regards,

cTrader Team

Spotware
24 Feb 2023, 16:51

Hi to both,

It is a known issue and a fix will be delivered soon.

Best regards,

cTrader Team

Spotware
24 Feb 2023, 02:44

Dear trader,

Please send us some troubleshooting information. Paste a link to this discussion inside the text box before you submit it.

Best regards,

cTrader Team

Spotware
24 Feb 2023, 02:42

Dear trader,

Is this a Spotware account? If yes, what is the account number?

Best regards,

cTrader Team

Spotware
23 Feb 2023, 08:06

Dear trader,

All .NET 6.0 libraries are supported. Unfortunately we do not have a guide for this specific case. 

Best regards,

cTrader Team

Spotware
23 Feb 2023, 08:02

Dear trader,

Thank you. Did you try restarting your computer?

Best regards,

cTrader Team

Spotware
23 Feb 2023, 08:01

Dear trader,

This issue will be fixed in an upcoming update of cTrader Desktop.

Best regards,

cTrader Team

Spotware
22 Feb 2023, 12:02

Dear Xammo,

We received the troubleshooting information but unfortunately we were not able to reproduce this behavior. Could you please provide more information about your display adapter/graphics card?

Best Regards, 

cTrader Team

Spotware
22 Feb 2023, 09:19

Dear trader,

If you want to offer the strategy again, press the "Become a Strategy Provider" button.

Best regards,

cTrader Team