Replies

PanagiotisCharalampous
02 Jul 2024, 18:51

Hi there,

It's a known issue which the team is currently investigating.

Best regards,

Panagiotis


@PanagiotisCharalampous

PanagiotisCharalampous
02 Jul 2024, 18:50

RE: RE: RE: Advanced TP

salvo.rubera said: 

PanagiotisCharalampous said: 

greg83 said: 

Just downloaded cTrader for MacOS last night.. 

Are there no Advanced Take Profit options yet?

I can see the shield icon on the orders???

Hi there,

Advanced protection will be released in an upcoming update of the application.

Best regards,

Panagiotis

Buongiorno sono passati mesi. Tantissime app utilizzano il multi Tp e Sl anche per gli ordini limit, così che il trader sia tranquillo. Posso capire quanto ci vuole per questi banali aggiornamenti? iOS inesistente, Mac inesistente. Grazie

Hi there,

We do not have an ETA at the moment.

Best regards,

Panagiotis


@PanagiotisCharalampous

PanagiotisCharalampous
02 Jul 2024, 18:44

RE: RE: cMAM

diripa said: 

Hi Panagiotis,

when I hit the Allow access button, I get  the message, which you can see in  the screenshot. I am stuck there. Can you please help. Thank you.

Kurt aiias diripa

 

PanagiotisCharalampous said: 

Hi there,

Can you rephrase your question? It is not clear what you are asking for.

Best regards,

Panagiotis

 

Hi there,

This page just provides you with a token and a refresh token. There is nothing else to do than copy the token and use it as per your wish. What are you trying to do? What do you expect to happen? Please provide some more context.

Best regards,

Panagiotis


@PanagiotisCharalampous

PanagiotisCharalampous
02 Jul 2024, 11:57

Hi there,

Can you rephrase your question? It is not clear what you are asking for.

Best regards,

Panagiotis


@PanagiotisCharalampous

PanagiotisCharalampous
02 Jul 2024, 05:31

Hi there,

The problem you are trying to describe is not clear to me. Can you please rephrase and use some images so that we can understand what you are looking at?

Best regards,

Panagiotis


@PanagiotisCharalampous

PanagiotisCharalampous
01 Jul 2024, 18:13

Hi there,

If you are using your own accounts, then you can just obtain your token from the playground.  Then you can just refresh the token whenever needed. You don't need to implement any authentication logic in this case.

Best regards,

Panagiotis


@PanagiotisCharalampous

PanagiotisCharalampous
01 Jul 2024, 18:11

Hi there,

cTrader does not execute orders on its own. Please check with your broker regarding details of your execution.

Best regards,

Panagiotis


@PanagiotisCharalampous

PanagiotisCharalampous
01 Jul 2024, 18:09

RE: RE: RE: RE: RE: RE: RE: RE: Swaps are zero for back tests

prashantkumar.hg said: 

PanagiotisCharalampous said: 

prashantkumar.hg said: 

prashantkumar.hg said: 

PanagiotisCharalampous said: 

prashantkumar.hg said: 

prashantkumar.hg said: 

PanagiotisCharalampous said: 

Hi there,

Does this happen in cTrader 5.0 as well?

Best regards,

Panagiotis

Thanks Panagiotis.

I am on 4.8.30, Can I upgrade this version to Ctrader5.0 from current version or I need to reinstall complete cTrader? 

After Upgrade I can now see swaps but all instances have been removed :( 

On Upgrade I am seeing instances 

 

Is there a way to view instances old way? Please advise

Hi there,

No this is the new design for the instances.

Best regards,

Panagiotis

 

Thanks Panagiotis. 

Looks like there are issues with this new version. 

  1. Unable to rename bot 
  2. Unable to delete bot
  3. After 5 instances, unable to back test any further instances
  4. consistent hanging during back test

Is there a way I can upgrade to 4.8 to 4.9 instead of 5.0. I did not like version 5.0 and above.

Hi there,

Unable to rename bot 

This option has been removed. You can duplicate the cBot if you need to change the name and delete the old one.

Unable to delete bot

This option is available, I do not see any problems at the moment.

  1. After 5 instances, unable to back test any further instances
  2. consistent hanging during back test

Please create a separate thread regarding this matter. Share your cBot code and send us some troubleshooting information the next time this happens. Please paste a link to this discussion inside the text box before you submit it.

Is there a way I can upgrade to 4.8 to 4.9 instead of 5.0. I did not like version 5.0 and above.

No, there is no version 4.9

Best regards,

Panagiotis

I am using another broker ICMarkets, they are on version 4.9.2 hence was checking but pepperstone are on 4.8.30 where issue with Swaps exists

4.9 is not available for any other broker than IC Markets


@PanagiotisCharalampous

PanagiotisCharalampous
01 Jul 2024, 07:56

RE: RE: RE: RE: RE: RE: Swaps are zero for back tests

prashantkumar.hg said: 

prashantkumar.hg said: 

PanagiotisCharalampous said: 

prashantkumar.hg said: 

prashantkumar.hg said: 

PanagiotisCharalampous said: 

Hi there,

Does this happen in cTrader 5.0 as well?

Best regards,

Panagiotis

Thanks Panagiotis.

I am on 4.8.30, Can I upgrade this version to Ctrader5.0 from current version or I need to reinstall complete cTrader? 

After Upgrade I can now see swaps but all instances have been removed :( 

On Upgrade I am seeing instances 

 

Is there a way to view instances old way? Please advise

Hi there,

No this is the new design for the instances.

Best regards,

Panagiotis

 

Thanks Panagiotis. 

Looks like there are issues with this new version. 

  1. Unable to rename bot 
  2. Unable to delete bot
  3. After 5 instances, unable to back test any further instances
  4. consistent hanging during back test

Is there a way I can upgrade to 4.8 to 4.9 instead of 5.0. I did not like version 5.0 and above.

Hi there,

Unable to rename bot 

This option has been removed. You can duplicate the cBot if you need to change the name and delete the old one.

Unable to delete bot

This option is available, I do not see any problems at the moment.

  1. After 5 instances, unable to back test any further instances
  2. consistent hanging during back test

Please create a separate thread regarding this matter. Share your cBot code and send us some troubleshooting information the next time this happens. Please paste a link to this discussion inside the text box before you submit it.

Is there a way I can upgrade to 4.8 to 4.9 instead of 5.0. I did not like version 5.0 and above.

No, there is no version 4.9

Best regards,

Panagiotis


@PanagiotisCharalampous

PanagiotisCharalampous
01 Jul 2024, 05:31

RE: RE: Bollinger Bands on RSI(or CCI) with unseen MACD

lbwforex said: 

PanagiotisCharalampous said: 

Hi Louis,

Thanks for your kind words. I am not sure why you got the impression that the source in Bollinger Bands cannot change. You can use any source you need. See below where you can do it

Best regards,

Panagiotis

 

Thank you for your reply. 

The issue is two fold. The MACD is still on the chart above the RSI using the MACD data. Maybe there is a way to remove the MACD and keep the the RSI using the MACD data? Then attaching the Bollinger Bands to the RSI does appear to be as easy changing the source parameters for the Bollinger Bands to the RSI, but the Source parameter is grayed out and cannot be changed. I tried to play around with the settings and could not achieve the singular subwindow with the Bollinger Bands on the RSI using the previous MACD data, (unseen same sub window). I am new to cTrader, so I hope there is a way to do this setup, because it is the best setup that exists, im my opinions. Please check it out. 

Thank you, 

Louis B.W.

 

Hi there,

The MACD is still on the chart above the RSI using the MACD data. Maybe there is a way to remove the MACD and keep the the RSI using the MACD data?

No the indicator needs to be on the chart in order to use it as a source. Alternatively, you need to code your own indicator.

but the Source parameter is grayed out and cannot be changed.

You need to add the source when you add the indicator on the chart. You cannot change it later. So make sure your RSI indicator is already on the chart before you add the Bollinger Bands indicator.

Best regards,


@PanagiotisCharalampous

PanagiotisCharalampous
01 Jul 2024, 05:27

Hi there,

cAlgo.API.Indicators.Extensions namespace is missing. You need to find it and reference it.

Best regards,

Panagiotis


@PanagiotisCharalampous

PanagiotisCharalampous
01 Jul 2024, 05:21

RE: RE: RE: Swaps are zero for back tests

prashantkumar.hg said: 

prashantkumar.hg said: 

PanagiotisCharalampous said: 

Hi there,

Does this happen in cTrader 5.0 as well?

Best regards,

Panagiotis

Thanks Panagiotis.

I am on 4.8.30, Can I upgrade this version to Ctrader5.0 from current version or I need to reinstall complete cTrader? 

After Upgrade I can now see swaps but all instances have been removed :( 

On Upgrade I am seeing instances 

 

Is there a way to view instances old way? Please advise

Hi there,

No this is the new design for the instances.

Best regards,

Panagiotis


@PanagiotisCharalampous

PanagiotisCharalampous
30 Jun 2024, 13:54

Hi there,

Does this happen in cTrader 5.0 as well?

Best regards,

Panagiotis


@PanagiotisCharalampous

PanagiotisCharalampous
30 Jun 2024, 13:50

RE: RE: RE: RE: MacOS App Backtesting

ctid6885650 said: 

PanagiotisCharalampous said: 

cBotTrader said: 

PanagiotisCharalampous said: 

Hi there,

Backtesting is not available yet, it will be delivered in an upcoming update.

Best regards,

Panagiotis

Hi,

There are a few months already. Can we get an estimated date for backtesting in macOS?

Thanks!

Unfortunately we do not have an ETA at the moment.

So this means Mac users are completely locked out of backtesting :( You cannot do it via the web UI, and not supported on Mac either?

Great shame as it completely ruins the point of using ctrader.

Do you know when you will commit to a release date?

Kind regards, Steve. 

Hi Steve, 

We do not commit to release dates. When it will be ready it will be released.

Best regards,

Panagiotis


@PanagiotisCharalampous

PanagiotisCharalampous
30 Jun 2024, 13:42

Hi there,

Talk to your broker. They need to create a new account for you on the same server as the strategy providing account.

Best regards,

Panagiotis


@PanagiotisCharalampous

PanagiotisCharalampous
30 Jun 2024, 06:22

Hi there, 

Renko charts are already available in all cTrader applications.

Best regards,

Panagiotis


@PanagiotisCharalampous

PanagiotisCharalampous
30 Jun 2024, 06:21

Hi there,

This will be added in a future update of the calculation.

Best regards,

Panagiotis


@PanagiotisCharalampous

PanagiotisCharalampous
30 Jun 2024, 06:20

RE: RE: Wrongly cited gains/losses

narino901garces said: 

PanagiotisCharalampous said: 

Hi there,

This is probably caused due to swaps. Check your swaps.

Best regards,

Panagiotis

 

Hey hey, thanks for the early response.

I forgot about swaps, I came from mt4 where the swaps would not be calculated in your open position. 

But the explaination seems fitting.

 

Every night that you hold open a position, does your swap cost increase?

Also would you know why pepperstone has market hours on bitcoin/usd ? That would seem odd to me.

It depends on your broker's settings. You should address these questions to your broker.


@PanagiotisCharalampous

PanagiotisCharalampous
29 Jun 2024, 08:48

Hi there,

This is probably caused due to swaps. Check your swaps.

Best regards,

Panagiotis


@PanagiotisCharalampous

PanagiotisCharalampous
29 Jun 2024, 08:36

Hi there,

You can use Trade Copier to copy trades from one account to other accounts.

Best regards,

Panagiotis


@PanagiotisCharalampous