Topics
Replies
firemyst
03 Oct 2024, 07:58
( Updated at: 03 Oct 2024, 07:59 )
RE: costum indicators not showing
PanagiotisCharalampous said:
Hi there,
We have released a hotfix (5.0.38). Can you please advise if it resolves your issue?
Best regards,
Panagiotis
Not for me. I had a chart on AUDJPY Renko10. All custom indicators were showing. Then I switched to CADJPY and they vanished.
I tried switching time frames, symbols, didn't help.
Looked in the algo tab to see what logs were displayed, and there were no errors erported for any indicator. All it said is indicator loaded/unloaded.
I couldn't get the indicators back on the chart without restarting cTrader.
I haven't found a way to consistently reproduce them disappearing. So far, it just seems to be randomly.
Version 5.0.38.32023
@firemyst
firemyst
03 Oct 2024, 00:20
Hopefully you can get the latest version now and update to 5.0.38.
AGain, it's one of those things that people need to ask how much testing they do before releasing a version as this seems like something that should have been pretty straight forward and catching beforehand.
@firemyst
firemyst
03 Oct 2024, 00:14
What's the spread on your US30 when you place the order?
On a few brokers, the spread is larger than the 2-point SL you set.
If you're doing this in a bot or indicator, you need to check the spread before placing your order. It's not a guarantee since the spread could hypothetically change at any given moment, but it's a good safety check
@firemyst
firemyst
02 Oct 2024, 07:48
RE: RE: When a bot was "unexpectedly terminated", cTrader shows the bot as still running
PanagiotisCharalampous said:
Hi firemyst,
We were able to reproduce this some days ago and we are working on a solution.
Best regards,
Panagiotis
Thank you for the update.
I am going to have my VPS reimaged again since your team no longer needs it now.
@firemyst
firemyst
01 Oct 2024, 00:22
( Updated at: 01 Oct 2024, 06:07 )
you need to put this in the Suggestion forum:
https://ctrader.com/forum/suggestions/
This is technical support, and Spotware doesn't come here looking for suggested improvements to their product.
@firemyst
firemyst
27 Sep 2024, 01:41
RE: RE: When a bot was "unexpectedly terminated", cTrader shows the bot as still running
zossles said:
Any updates on this issue? It's affecting us on our VPS as well. cTrader keeps “losing touch” with running bot instances as described in this thread. We discovered this two weeks ago when we were wondering why our bots weren't taking trades they were supposed to. They just “stopped” logging anything, but cTrader still showed them as running.
It's frustrating that now there's at least 2 users reporting this issue, and there still doesn't seem to be any movement on it even though I:
- sent them emails (Screen captures above in this thread where they acknowledge receipt of the emails) in August on what the issue is and how to reproduce
- provided them the exact source code I was using
- provided them full access to my VPS with the bots running where the issue outlined in the emails happens all the time
- provided them a YouTube video link demonstrating the issue and how I reproduce it
@firemyst
firemyst
24 Sep 2024, 00:26
( Updated at: 24 Sep 2024, 05:37 )
And try to get somewhere close to how they are implemented in ThinkMarkets ThinkTrader as no other platform comes close to the exception way they've implemented their alerts.
They're all cloud-based, and can be set for any indicator and any option (price cross, indicator cross, indicator levels, etc).
I use ThinkTrader solely for this purpose because they're so excellently done, and being cloud based with push notifications (so they work on desktop, mobile, web, etc) it doesn't matter how we're logged into the app - we get notified:
https://www.thinkmarkets.com/au/thinktrader/
@firemyst
firemyst
24 Sep 2024, 00:15
( Updated at: 24 Sep 2024, 05:37 )
You need to post this in the Suggestions forum. This is technical support, and Spotware doesn't come here to see what users are requesting for new features.
https://ctrader.com/forum/suggestions/
@firemyst
firemyst
17 Sep 2024, 00:55
( Updated at: 17 Sep 2024, 05:17 )
Yes. You can have multiple timers.
https://ctrader.com/forum/cbot-support/24285/
@firemyst
firemyst
04 Oct 2024, 14:45 ( Updated at: 05 Oct 2024, 06:09 )
You first have to extract them from the Zip file.
Once extracted, you should see a “.algo” file. You need to double click that to install.
Once installed, you should see them listed in “custom” submenu of the “indicators menu”. They'll be listed at the bottom until you restart cTrader and then they'll be listed in alphabetical order.
If that doesn't work, then you need to contact the developer as Panagiotis suggested
@firemyst