Spotware
17 Oct 2022, 09:15

Hi nicolo.orlando,

The next time this happens, please send us some troubleshooting information. Paste a link to this discussion inside the text box.

Best Regards,

cTrader Team

Spotware
17 Oct 2022, 09:11

Dear trader,

The M1 data is missing. Please contact the broker.

Best Regards,

cTrader Team

Spotware
14 Oct 2022, 09:31

Hi there,

Can you provide a small source code example that reproduces the problem so that we can check?

Best regards,

cTrader Team

Spotware
14 Oct 2022, 09:28

Dear imAsparky,

This is an open source tool, serving mostly as an example of how to use cTrader Automate API, therefore it is not actively supported. If we decide to revisit this in the future, we will take your comment into consideration.

Best regards,

cTrader Team

Spotware
14 Oct 2022, 07:46

Dear trader,

Can you share some source code that will allow us to reproduce the problem?

Best Regards,

cTrader Team

Spotware
14 Oct 2022, 07:45

Dear trader,

Did you check the charts? Is the monthly bar missing from the chart as well? If yes, then this is a problem of the data and not of the method.

Best Regards,

cTrader Team

Spotware
13 Oct 2022, 10:35

Dear acrigney,

To investigate this further, you need to send us troubleshooting information as well as your cBot's source code. Feel free to send it at community@ctrader.com

Best regards,

cTrader Team

Spotware
13 Oct 2022, 09:17

Dear trader,

This issue will be fixed in the next update of Cross Broker cTrader.

Best Regards, 

cTrader Team

Spotware
12 Oct 2022, 12:12

Hi KrisFX,

The ROI looks correct. The deposits are not considered in ROI calculation. If for example, you had $100 and lost $99 (99%), then deposited $9 and make 10x profits, you will take your account back to $100. But the deposits will be neglected and the calculation will consider the remaining $1 which would become $10. Hence you would still have -90% ROI. 

Best Regards,

cTrader Team

Spotware
12 Oct 2022, 11:46

Dear trader,

Unfortunately this is not possible at the moment.

Best regards,

cTrader Team

Spotware
12 Oct 2022, 11:20

Hi KrisFX,

Why do you think your ROI is incorrect?

Best Regards,

cTrader Team

Spotware
12 Oct 2022, 11:13

Dear trader,

More properties will be added in future versions of the API.

Best Regards,

cTrader Team

Spotware
11 Oct 2022, 12:58

Dear trader,

Send it to us at community@ctrader.com

Best regards,

cTrader Team

Spotware
11 Oct 2022, 11:23

Dear trader,

Can you share the file with us so that we can check it?

Best regards,

cTrader Team

Spotware
11 Oct 2022, 08:09

RE: RE: RE: RE:

Waxy said:

Hello Spotware,

Here are my steps to reproduce this issue, I find little info about this on internet, and never happened to me before, would appreciate your help.

10.10.2022-14.51.58 (screencast.com)

Regards,

 

Dear Waxy,

We are not sure which issue are you trying to highlight in the video. The breakpoint seems to trigger fine.

Best Regards,

cTrader Team

Spotware
10 Oct 2022, 08:25

Dear trader,

Please share the cBot code that you use so that we are able to reproduce this behavior.

Best regards,

cTrader Team

Spotware
10 Oct 2022, 08:22

Dear trader,

Thanks for reporting this issue. The next time this happens, please send us some troubleshooting information. Paste a link to this discussion inside the desktop.

Best regards 

cTrader Team

Spotware
10 Oct 2022, 08:20

Dear Petter,

Thanks for reporting this issue. The next time this happens, please send us some troubleshooting information. Paste a link to this discussion inside the desktop.

Best regards 

cTrader Team

Spotware
10 Oct 2022, 08:17

Dear traders,

We are not able to reproduce any of the aforementioned issues. If you can record a video with the exact steps you are following, we are happy to have a look and advise.

Best Regards,

cTrader Team

Spotware
10 Oct 2022, 08:16

Dear traders,

We are not able to reproduce any of the aforementioned issues. If you can record a video with the exact steps you are following, we are happy to have a look and advise.

Best Regards,

cTrader Team