Spotware
10 Oct 2016, 12:48

Also, here is the playlist of cAlgo videos in our YouTube channel - https://www.youtube.com/watch?v=QpPuuAuKcYc&list=PLu_M4_N3SBoIZcPqNaYj_N1xU34UabmkH 

Spotware
10 Oct 2016, 12:47 ( Updated at: 21 Dec 2023, 09:20 )

Hello,

You can find the option to change the measurement to the right of any asset class category title, if you click the Cog icon you will see the option to choose between Lots and Units. See the image below:

Regards,

cTrader Team

Spotware
10 Oct 2016, 12:36

Hello, 

We replied to this comment here: /forum/ctrader-support/10689 

Regards,

cTrader Team

Spotware
10 Oct 2016, 12:35 ( Updated at: 21 Dec 2023, 09:20 )

Hello, 

Please be advised that closing positions using the "Close All" button is a two step process. Once you press this button (double tap or single tap) you will be taken to an entirely new screen. In this new screen you have the option to select some options, where you can choose to close all BUY or SELL or Winning or Losing or by specific symbol. 

See positions page:

See the screen displayed once pressing the button:

As you can see this requires you to perform two steps from two entirely different screens. The buttons are not positioned in the same place. To actually close all of your positions with double tap mode you will need to press 4 times in total. 

Hope this explanation helps to resolve your doubts on this feature. 

Regards, 

cTrader Team

Spotware
10 Oct 2016, 12:17

Dear Traders,

Usually we do not permit broker discussion here, but we will sustain this thread due to the nature of it. Please be informed that we have corrected all issues related to recent IC Markets events, there were multiple contributing factors, each of which have since been eliminated.

If you wish to know how this was remedied and what options are now available, please contact IC Markets directly. 

Regards,

cTrader Team

Spotware
04 Oct 2016, 12:45

Hello, thanks for the suggestion. It is something we are investigating and most certainly interested in. At this stage it is too early to say exactly what our plans are and when they will be delivered. Just be aware that there will be a solution available for the MAM/PAMM market in the future.

Spotware
04 Oct 2016, 12:41

Admin, how to contact you privately?

You can contact us at feedback@spotware.com if you need to send any private information to support your questions. Thanks.  

Spotware
30 Sep 2016, 09:40

Sorry for not following up on this thread sooner, does this happen often, has it happened since? 

We are not able to look very deeply without precise time and date of the event. If there is a next time, please provide more information. 

Spotware
29 Sep 2016, 17:51

Hello, 

It depends on the broker you are using, as well as the time frame and symbol. Some brokers may provide more historical data than others and may add more according to user requests. 

To answer your question; yes it is possible. 

Spotware
29 Sep 2016, 17:48

Hello,

Yes, please share the screenshot showing this. We are curios too. 

Please explain the FXPRO position regarding this subject!

Any issue with pricing should be taken to your broker, you should contact them to know more about the issue and their policy. 

Thanks. 

Spotware
29 Sep 2016, 17:01

New Rules of Engagement v2.7

Hello, 

There are no major updates in here. We have just updated a few items. 

1. New Order Single (MsgType(35)=D) 

2. Tag 55 [Symbol] was marked as not required. It is required. 

Spotware
26 Sep 2016, 15:22

Hello, 

There is no such feature, however; if you prefer not to use the mouse to scroll through the chat you could use the "Page UP" or "Home" key to move backwards in time and vice versa, you could use the "Page Down" key to move forward in time or the "End" key to move to most recent chart data. 

Spotware
20 Sep 2016, 12:38

RE: RE:

slmberglund said:

Hi, 

Still no plans to include Autochartist to cAlgo.API?

Thanks

There are still no plans for this. It is a lot of work for a feature not every broker offers and therefore not ever user will benefit from. Thanks for following up. 

Spotware
20 Sep 2016, 12:38

RE: RE:

slmberglund said:

Hi, 

Still no plans to include Autochartist to cAlgo.API?

Thanks

There are still no plans for this. It is a lot of work for a feature not every broker offers and therefore not ever user will benefit from. Thanks for following up. 

Spotware
20 Sep 2016, 12:36

Hello Silvio,

Could you please be more specific, for example, what symbol(s) have this problem ? What broker does the application belong to? 

Many thanks, 

Spotware
20 Sep 2016, 12:26

RE: RE: RE:

hurricane100388 said:

Has someone found a solution? I'm having the same issues with cTrader

Dear Trader, if non of the above instructions have worked for you, please send some details from Microsoft Event Viewer in order to collect additional information when the crash occurs. You can launch Event Viewer by pressing the Windows Key + X and you should find it as the third option in the list.

You should look in the right hand menu for “Windows Logs” > “Application”. In the central grid you need to find an “Error” where the source is “Application Error” and the "Faulting application name" in the general tab refers to cAlgo or cTrader.

Please copy + paste the description in both “General” and “Details” tab and send that to us. This section can be found underneath the list of events. 

Please send this to feedback@spotware.com and we will take a look. 

Thank you. 

Spotware
20 Sep 2016, 12:01

Hello.

We understand that this is a very demanded feature for cAlgo. We are not ignoring user opinions. It is a major feature and at this stage we are unable to say when it can be delivered. Thank you for your understanding. 

Spotware
19 Sep 2016, 16:26

Can you please provide some more specific details on this issue. 

Which alert is late? Email notification, in-platform notification, or both?

We would also appreciate if you can submit some more detailed information to feedback@spotware.com 

1. Broker name
2. Account number
3. Your cTrader ID
4. Application (Web, Windows, etc.)
5. Application version (if desktop) 
6. An example of when the even occurred. Date, Time, Symbol, 

Thank you in advance. 

Spotware
17 Sep 2016, 11:07

Hello mindbreaker, 

Currently SSL is not being used for FIX connection. We understand the concern of yourself and your peers here in this forum and will address this situation as soon as we can. 

Spotware
14 Sep 2016, 15:31

Unfortunately we are not able to help you at this time. Our recommendation is to contact the internet service provider and see what you are not able to connect to online services through Port 80. Perhaps they recently changed something. 

For your information, in the future we plan to allow our applications to connect to our servers through alternative ports in the event others are blocked by services providers, like in your case. 

We are sorry for the inconvenience.