Spotware
21 Feb 2017, 16:06

More information

Hello,

Please can you provide more information in order for us to investigate this matter. Kindly send us the following details to troubleshooting@spotware.com.

1. Account Number

2. cTrader ID

3. Broker Name

4. List of strategies following

5. Full screenshot of cMirror

Many thanks, 

cTrader Team

Spotware
20 Feb 2017, 14:44

Hi JWPO,

Thanks this makes things clearer. It seems that this is a bug, The opening time stays always as UTC. We will report it to be fixed.

Thanks

Spotware
20 Feb 2017, 14:38

Hi brianchan661,

Unfortunately we cannot upsell broker features to traders therefore we cannot disclose which brokers have this feature and which not. Nevertheless here is a list with our featured brokes that you can contact and ask them http://www.spotware.com/partners/featured-brokers 

Spotware
20 Feb 2017, 10:40

Hi beto_gauer,

Autochartist is already integrated with cTrader but it is offered as an additional feature. In order for you to see Autochartist in cTrader you will need to ask from your broker to add it in his cTrader offering.

Thanks

Spotware
20 Feb 2017, 10:33

Hi jwpo,

Can you please provide some more infromation on the issue you are experiencing e.g. screenshot or detailed steps? You description is not very clear and we cannot reproduce what you are describing.

Thanks

Spotware
17 Feb 2017, 11:34

Hi GoldnOil750,

Thanks for your message, The problem will be resolved tomorrow after we update the platform. 

Spotware
17 Feb 2017, 10:08

Hi,

You can disable sounds in cTrader by going to Preferences and unchecking Sounds.

Spotware
17 Feb 2017, 10:06

Hi Marc,

You can try the following function

 PlaceLimitOrder(TradeType.Sell, Symbol, Volume, TargetPrice, label, StopLoss, TakeProfit);

Spotware
16 Feb 2017, 11:35

Hi,

Thanks for reposting this issue. We are already investigating.

Spotware
16 Feb 2017, 10:10

Please see here

https://connect.spotware.com/docs/frequently-asked-questions

"1. Why do a get 429 error response?

The 429 error response means that the user has sent too many requests in a given amount of time. The request limit on our servers is 1 request for every two seconds so please restrict your implementation within these limits. If your application's traffic exceeds 1 request for every 2 seconds, please contact us at connect@spotware.com"

Spotware
16 Feb 2017, 09:48

There is no reason to refresh the token earlier. The refresh time is 2628000s and not 2s. Regarding the login window, it is a typical open authentication process. Please have a look at https://en.wikipedia.org/wiki/OAuth

Spotware
15 Feb 2017, 14:54

The expiry time is in seconds

Spotware
15 Feb 2017, 10:43

You need to send a post request to /connect/tradingaccounts/createdemo. See documentation https://connect.spotware.com/docs/api-reference/accounts-api

See the schema also for required and optional parameters https://api.spotware.com/connect/schema

It is not possible to set limits to the demo account

Spotware
15 Feb 2017, 09:38

When receiving a token you also receive an expires_in value which indicates when the token expires and when does it need to be refreshed

Spotware
14 Feb 2017, 17:46

myfxbook.com and any other application that uses Connect API can see your account info only after you explicitely give it authorization to access your personal details. In the same way your application will be able to see a user's details only after that user has authorized your apprication to do so. 

Spotware
14 Feb 2017, 17:24

You cannot and don't need to add any accounts to your application. The application works for the currenlty connected cTID. If you want to see details for a different cTID, you need to logout and connect with that cTID.

Spotware
14 Feb 2017, 16:47

For the sandbox link you need to use the sandbox test account. See here

https://connect.spotware.com/docs/available-resources/test-environment

For the live environment the link should be

https://connect.spotware.com/apps/auth?client_id=203_2hosJUozrOVxXNWyvAh8ftmp6Ug3vjmTP1SPBg3ytinkoiF4Te&redirect_uri=http://fxstar.eu/forex/&scope=accounts 

Apologies, our mistake.

See here too https://connect.spotware.com/docs/api-reference/going-live

Please let us know where you found the links you used to avoid further confusion.

Spotware
14 Feb 2017, 16:24

It seems you were using an outdated version of URLs. Please find the URLs you need to use here

https://connect.spotware.com/docs/api-reference/accounts-api

Let us know if you have found those links somewhere in the documentation so we can update.

Regarding the authentication, yes as soon as the client authenticates, you will get his token on your redirection link using the get method.

Spotware
14 Feb 2017, 15:49

Can you please try the following link and let us know if it works?

https://api.spotware.com/connect/profile?oauth_token=EpnUPzeilFN_jvS-5-7uY9O6bpymsMnaiLJKqYBMgNo

If you want to use at active account then you should change the link to something like the following (note that you need to change the account_id and token parameters.

https://api.spotware.com/connect/tradingaccounts/account_id/positions?oauth_token=token

oauth_token is the parameter where you will set the token that will be returned to you after the client authenticates. Please the documentation here.

You don't need to allow your client to add accounts to your application. You can access his accounts after he authentices with his cTID and a valid token is returned to you.

Spotware
14 Feb 2017, 14:05 ( Updated at: 21 Dec 2023, 09:20 )

Hi mindbreaker,

1) We have tried both the links you provided and they work fine. Please see below

However the tokens in the provided screenshots are different. Please check your tokens.

2) If you need a new cTID, logout from your existing cTID and register a new one.

3) Below an example of how to get positions

https://sandbox-api.spotware.com/connect/tradingaccounts/89214/positions?oauth_token=test002_access_token