Spotware
14 Nov 2022, 08:49

Dear Jay,

Thank you for reporting this issue. Can you please record a video demonstrating this behavior?

Best Regards,

cTrader Team

Spotware
11 Nov 2022, 09:00

Dear traders,

Thank you for reporting these issues. Our teams are investigating the reported performance issues during yesterday's CPI release.

Best regards,

cTrader Team

Spotware
11 Nov 2022, 08:43

Dear traders,

We have investigated the reports thoroughly and we can see that the following events took place

Trades on followers accounts missing from strategy provider

The strategy provider has made deposits and withdrawals that caused equity to equity readjustments to followers and positions to be opened and closed.

cServer Stop Outs

A lot of stop outs have been triggered for this strategy. These trades are marked as trades coming from cServer. Stop out ever might be different between brokers and accounts. so they might take place at a different time for each follower.

Best regards,

cTrader Team

Spotware
10 Nov 2022, 11:16

Hi hzha0067,

After investigating the above case, it seems the follower stopped following the strategy and restarted after a while.

Best regards,

cTrader Team

Spotware
09 Nov 2022, 15:29

Dear Philip,

Can you share your strategy so that we can check?

Best regards,

cTrader Team

Spotware
09 Nov 2022, 08:15

Dear trader,

Please contact us at community@spotware.com to arrange a TeamViewer session.

Best regards,

cTrader Team

Spotware
09 Nov 2022, 08:11

Hi Yuval,

We were not able to reproduce this in 4.4.17. Please provide the exact steps you follow.

Best regards,

cTrader Team

Spotware
08 Nov 2022, 09:07

Hi Yuval,

This issue was fixed in 4.4.17.

Best regards,

cTrader Team

Spotware
07 Nov 2022, 16:43

Dear GridSurfer,

The cBot does not reinitialize after disconnection.

Best regards,

cTrader Team

Spotware
07 Nov 2022, 11:38 ( Updated at: 21 Dec 2023, 09:23 )

RE: 502 Bad Gateway

mohammadhosein.ichi said:

Hello, when I click on the add new app option in the applications section
And I fill all the required sections carefully and at the end I hit the save option and I get a server error
I have tried several different internet sites and several different browsers, but the problem has not been solved

 

Dear trader,

Do you still experience this issue?

Best regards,

cTrader Team

Spotware
07 Nov 2022, 11:34

Dear trader,

We checked the reported strategies and we see no issues in the balance drawdown. They all seem correct.

Best regards,

cTrader Team

Spotware
07 Nov 2022, 11:32

Dear GridSurfer,

It's a very vague discussion. We will be able to advise if you share your source code and explain in detail the issue you are experiencing.

Best regards,

cTrader Team

Spotware
04 Nov 2022, 14:09

Dear GridSurfer,

1. It depends on your cBot's implementation
2. No they are not
3. If the disconnection has not been initiated by the server, then you won't be able to know.

Best regards,

cTrader Team

Spotware
04 Nov 2022, 10:16

Hi there, 

You should contact your broker regarding execution issues. 

Best regards,

cTrader Team

Spotware
04 Nov 2022, 10:15

Dear trader,

Can you please report your issue in English and provide a link to your strategy as well?

Best regards,

cTrader Team

Spotware
04 Nov 2022, 10:11

Hi Jay,

Can you share some screenshots demonstrating what are you looking at?

Best regards,

cTrader Team

Spotware
04 Nov 2022, 10:08

Dear GridSurfer,

Can you please share your cBot so that we can investigate further?

Best regards,

cTrader Team

Spotware
01 Nov 2022, 11:43

Hi Waxy,

At the moment only Visual Studio is supported for debugging,

Best regards,

cTrader Team

Spotware
01 Nov 2022, 09:33

Dear all,

The product team has identified this bug and it will be fixed in an upcoming release.

Best regards,

cTrader Team

Spotware
31 Oct 2022, 10:30

Dear mindfulness,

In order to investigate this further, we will need the cBot source code that will allow us to reproduce the problem.

Best regards,

cTrader Team