Spotware
05 Apr 2023, 10:50

Dear trader,

Thank you. Please provide us with the following information

• cTrader ID
• Strategy Account Number
• Approximate time you tried to update the description and received this message

Best regards,

cTrader Team

Spotware
05 Apr 2023, 10:36

Dear trader,

Can you perform a hard refresh (Ctrl+F5) of the page and let us know if this resolves the issue?

Best regards,

cTrader Team

Spotware
05 Apr 2023, 10:04

Dear trader,

Can you please provide us with the complete screenshot of the UI so that we can see the strategy name and broker?

Best regards,

cTrader Team

Spotware
05 Apr 2023, 09:50

Dear Share4us,

The command is the following

dotnet build --configuration Release

Best regards,

cTrader Team

Spotware
05 Apr 2023, 09:42

Dear trader,

Do you still experience this issue?

Best regards,

cTrader Team

Spotware
05 Apr 2023, 09:38

Dear trader,

Can you please share with us your cBot code so that we can reproduce the behavior? Also please let us know which versions you are comparing.

Best regards,

cTrader Team

Spotware
03 Apr 2023, 16:34

Dear trader,

In order to investigate this issue further, please provide us with the following information

• Application id (client id)
• IP address at the time of request
• Exact time/date of the request
• The exact data of the request
• The exact data of the response

Best regards,

cTrader Team

Spotware
03 Apr 2023, 16:34

Dear traders,

In order to investigate this issue further, please provide us with the following information

• Application id (client id)
• IP address at the time of request
• Exact time/date of the request
• The exact data of the request
• The exact data of the response

Best regards,

cTrader Team

Spotware
03 Apr 2023, 15:30

Dear trader,

Please provide us with the following information

1. Broker and account number
2. Exact time the disconnections occurred
3. Your proxy

If you can record a video at the moment the disconnections happen that will include all the above information, it will be very helpful.

Best regards,

cTrader Team

Spotware
03 Apr 2023, 12:04

Dear trader,

Unfortunately we were not able to reproduce this problem on Windows machine yet. It seems to be a Visual Studio issue. Could you please try building your project using the dotnet build command and let us know if it resolves the problem?

Best regards,

cTrader Team

Spotware
03 Apr 2023, 08:26

Dear trader,

Do you still experience this problem? During the weekends maintenance takes place so such issues might occur.

Best regards,

cTrader Team

Spotware
31 Mar 2023, 13:24

Dear trader,

Can you please confirm this is native Windows installation and not Windows running on a Mac?

Best regards,

cTrader Team

Spotware
31 Mar 2023, 12:02

Dear trader,

Can you please advise if you are using a Mac?

Best regards,

cTrader Team

Spotware
31 Mar 2023, 08:31

Dear Arie,

In order to apply the parameters, the instances need to be stopped.

Best regards,

cTrader Team

Spotware
30 Mar 2023, 09:53

Dear firemyst,

Thanks for reporting this issue. Our team is working on resolving it.

Best regards,

cTrader Team

Spotware
30 Mar 2023, 08:49

Dear Arie,

Could you please describe to us the exact steps you follow to reproduce this problem? If you could record a video of what you are doing, it would be helpful to understand where the problem lies.

Best regards,

cTrader Team

Spotware
30 Mar 2023, 08:46

Dear trader,

This issue should have been solved in 4.6.4. Can you please try it and let us know if you can reproduce the problem?

Best regards,

cTrader Team

Spotware
29 Mar 2023, 14:39

Dear firemyst,

Is it possible to check your Event Viewer and send us the exact message you receive there?

Best regards,

cTrader Team

Spotware
29 Mar 2023, 14:29 ( Updated at: 31 Mar 2023, 12:01 )

Dear trader,

Can you please try cleaning and restoring all NuGet packages and try again?

Best regards,

cTrader Team

Spotware
29 Mar 2023, 12:50

Dear trader,

You can find to which broker the account belongs by singing into the ID site with your cTrader ID and checking the Accounts section.

Best regards,

cTrader Team