Could you pleasesend us some troubleshooting information the next time this happens? Please paste a link to this discussion inside the text box before you submit it.
hello it is 2024 and I am also experiencing this issue, my trend lines are stuck and not moving with the chart, drawing lines stopped with out letting go of the mouse, this is frustrating when trying to draw on the chart. any fix so far?
I also have this issue. I have naked charts. When you hold down a horizontal line or try to draw a line using pencil, the line will break as if your mouse right click is the issue. I bought a new mouse because drawing is very important for my strategy. After I changed mouse, problem still there. Then I found this thread. Please fix this asap.
Hi there,
There is no known issue to be fixed at the moment. Please make sure you are using the latest version cTrader (v5.0.29), record a video of the described behavior and send us some troubleshooting information the next time this happens? Please paste a link to this discussion inside the text box before you submit it.
I wanna to update my ctrader mac os . How I can do it?
Applications are updated automatically whenever a new version arrives.
and I have 3 accounts in 3 different broker . how I can link these 3 account when I open a possion for example 0.1 lot gold immediately and automatic open on 2 account other .
Another question is about automatic partial exit . In windows or desktop ctrader have one icon for close step by step possion but in Mac OS do not have .
Advanced protection is not available on cTrader for Mac yet.
J'étais curieux de tester le mode copie pour un projet futur. J'ai réussi à le faire avec le même broker (mode démo) En créant un deuxieme compte chez mon broker mais ce deuxieme compte a été crée avec un email different de facon à apparaitre comme un client different et malheureusement il a fallu aussi que l'appli soit sur un appareil différent (l'un sur mon PC le “maître” et l'autre “l'esclave” sur une tablette avec cTrader pour android)
Hi there,
Unfortunately I do not understand what you are asking for. Can you please write your question in English?
I don't see anything weird in the screenshots. The commissions are applied on each deal, therefore in Positions tab you will only see the opening deal's commission. The rest of the commissions is applied on closing the position. Nevertheless, the entire commission amount. See screenshot below
Regarding your screenshots, I cannot associate the deals to the positions since the entry prices are different. Therefore you are probably comparing different things.
Best regards,
Panagiotis
Please refer to my charts above. I agree that at present the Positions TAB commission of 446.93 is a commission attributed to the purchase side of the open position. The Net AUD is the Gross AUD less twice the Commission. Therefore Gross AUD less Comm X 2 =Net AUD. Calculated as 3577.02 - 893.86 =2683.16. This is correct in the Positions TAB but the commission should be the round trip amount not half. This should be changed in cTrader.
However, if the market price did not change, there is no swap and a position is closed then the Net AUD amount in the Positions TAB of 2683.16 should be the same in the History TAB. The closing Gross AUD has changed between the Position Tab amount and the History TAB of 3577.02 to a lower amount of 2682.72.
The Gross AUD amount in the Positions TAB and the Gross AUD in the History Tab should be the same when a position is closed. Being mindful that the market price has not changed. Therefore the History TAB Net AUD should be 2683.16 and NOT 1788.65
The Net AUD in the Position Tab should be what the trader expects to be attributed to their account balance when that position is closed (when the market did not move)
Please look at this issue more closely. The Gross AUD has secretly been changed when the market price did not move. I tested this on 140 trades and all were the same.
Hi Rob,
The Net AUD in the Position Tab should be what the trader expects to be attributed to their account balance when that position is closed (when the market did not move)
There is no indication in the screenshots that the market has not moved. As I can see in the screenshots, the pips are different indicating that the closing price is different to the bid price at the moment you captured the screenshot for the positions.
Hi Panagiotis
I took the above screenshots from a video. The market did NOT move. The issue is that cTrader changes the market price when a trade is closed by 0.5. I did this 140 times and every outcome was the same. Every time there was a difference of 0.5 pips exactly of the closing price which decreased my profit. If you say that the market moved then the difference would NOT be exactly 0.5 pips every time and at least half of the 140 trades would have the pips added and not deducted. THERE WAS NO MOVEMENT IN MARKET PRICE. Give me a way to send you a large video file and I will do a new video that will clearly show that there is NO movement in the market price. And the Offer price in the History TAB has been reduced (Opening Buy Positions) and a higher Market price when there was a Sell Open position.
Issue 1. The Commission in the Positions TAB should be X 2. It should be the amount of both enter and exit of the trade.
Issue 2. The NET AUD in the Positions TAB should be the exact Gross AUD less commission and swap. This allows the trader to know the exact profit (or loss) that will be attributed to their account if the position is closed at market price (being mindful that a change may occur if the market price moves during the milliseconds it takes to exit the position.)
Issue 3. When a position is closed and therefore moves from the Positions TAB to the History Tab the NET AUD in both TABS should be the same. (being mindful of any market price change during the exiting process which may add or deduct from the Potions Tab Net AUD amount)
Hi Rob,
Issue 1. The Commission in the Positions TAB should be X 2. It should be the amount of both enter and exit of the trade.
Issue 2. The NET AUD in the Positions TAB should be the exact Gross AUD less commission and swap. This allows the trader to know the exact profit (or loss) that will be attributed to their account if the position is closed at market price (being mindful that a change may occur if the market price moves during the milliseconds it takes to exit the position.)
This is by design and has been working like since the release of cTrader. We cannot show commissions that have not been realized yet, since there is always the possibility the commissions to change by the time the position is closed. Nevertheless, the current commission price is estimated in the P&L, which is an estimation
Issue 3. When a position is closed and therefore moves from the Positions TAB to the History Tab the NET AUD in both TABS should be the same. (being mindful of any market price change during the exiting process which may add or deduct from the Potions Tab Net AUD amount)
Execution is not handled by cTrader but by your broker. cTrader just displays the values based on the prices received by the broker's LP i.e. spot prices, closing prices. So positions P&L is calculated based on spot prices and deals P&L based on closing prices. cTrader determined neither of them. You should talk to your broker about this.
Each broker has their own cTrader and the account number and login is respective to that. There is not one universal cTrader for all brokers. Sorry you found this process complicated.
Many thanks.
I have the same issue when i started with second broker and cant able to login.
Hi there,
This is a 8 years old thread and the content is irrelevant the latest version. Please create a separate thread and explain your problem clearly.
PanagiotisCharalampous
17 Sep 2024, 05:31
Hi there,
It uses the current swap rates.
Best regards,
Panagiotis
@PanagiotisCharalampous