Replies

PanagiotisCharalampous
15 May 2020, 08:29

Hi there,

Can you check your Windows Event Viewer in case there is any useful information there?

Best Regards,

Panagiotis 

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@PanagiotisCharalampous

PanagiotisCharalampous
15 May 2020, 08:27

Hi Watanaku,

You can try getting the Daily bars and read the open time from there.

Best Regards,

Panagiotis 

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@PanagiotisCharalampous

PanagiotisCharalampous
14 May 2020, 14:58

Hi discogene,

Then it is probably something with cached information like cookies. Make sure they are all cleared properly. Try also a hard refresh (Ctrl + F5).

Best Regards,

Panagiotis 

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@PanagiotisCharalampous

PanagiotisCharalampous
14 May 2020, 14:50

Hi discogene,

Can you try private browsing and let me know if it resolves the issue?

Best Regards,

Panagiotis 

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@PanagiotisCharalampous

PanagiotisCharalampous
14 May 2020, 14:40

Hi afhacker,

I can assure you that we are doing much more than you think behind the scenes and that they are all aware of Open API. Some of them like NinjaTrader, Skilling and QuanTower have completed their integrations, some others are working on it and the rest are not interested at the moment. All of them have our unlimited support. However, we cannot make business decisions on their behalf. Also note that such projects are not two month projects. They might take years to complete.

Best Regards,

Panagiotis 

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@PanagiotisCharalampous

PanagiotisCharalampous
14 May 2020, 14:23

Hi discogene,

Can you please post some screenshots of the issue that will also include the url you are trying to access? Does this happen on other browsers as well?

Best Regards,

Panagiotis 

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@PanagiotisCharalampous

PanagiotisCharalampous
14 May 2020, 14:21

Hi robustby,

Is this reproduced on backtesting? If yes, please post the complete cBot code and instructions how to reproduce this behavior.

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Panagiotis 

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@PanagiotisCharalampous

PanagiotisCharalampous
14 May 2020, 12:53

Hi bienve.pf,

Thanks, we will fix it in an upcoming update.

Best Regards,

Panagiotis 

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@PanagiotisCharalampous

PanagiotisCharalampous
14 May 2020, 11:19

Dear afhacker,

cTrader is compatible with US regulation and was available to US citizens at some point in the past. But at the moment there is no broker offering cTrader that is regulated to offer services in the US. As you know our motto is Traders First. Hence financial motivation is not our sole concern but also the interest of the traders that use our platform. In the same way we do not allow brokers to carry fraudulent activities using our platform, we do not allow them to operate in an illegal manner. Therefore we do not allow to brokers that are not regulated to operate in the US to onboard US citizens.

Best Regards,

Panagiotis 

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@PanagiotisCharalampous

PanagiotisCharalampous
14 May 2020, 11:10

Hi afhacker,

Third party integrations are completely dependent on the third parties therefore there is not much we can do on our side. It would be more effective if your pushed them instead of us :)

Best Regards,

Panagiotis 

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@PanagiotisCharalampous

PanagiotisCharalampous
14 May 2020, 10:22

Hi lordyy,

You can use the ModifyVolume() method to change your position's volume. Positions have labels that can be used for filtering. 

Best Regards,

Panagiotis 

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@PanagiotisCharalampous

PanagiotisCharalampous
14 May 2020, 09:38

Hi Yuval,

This is not a cTrader issue but a general .Net question. You can consider looking for an answer in .Net forums as well.

Best Regards,

Panagiotis 

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@PanagiotisCharalampous

PanagiotisCharalampous
14 May 2020, 08:47

Hi lordyy,

This information is not available at the moment for symbols.

Best Regards,

Panagiotis 

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@PanagiotisCharalampous

PanagiotisCharalampous
14 May 2020, 08:45

Hi ikozelkov,

You can find the explanation here.

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Panagiotis 

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@PanagiotisCharalampous

PanagiotisCharalampous
14 May 2020, 08:42

Hi sunnywilsonstore,

No this is not possible at the moment.

Best Regards,

Panagiotis 

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@PanagiotisCharalampous

PanagiotisCharalampous
14 May 2020, 08:40

Hi bienve.pf,

Can you please provide more information about this issue like the symbol and a cBot to reproduce it? 

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Panagiotis 

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@PanagiotisCharalampous

PanagiotisCharalampous
13 May 2020, 14:31

Hi morassut.s,

I forgot to mention that we will fix it in v3.8 :).

Best Regards,

Panagiotis 

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@PanagiotisCharalampous

PanagiotisCharalampous
13 May 2020, 14:23

Hi there,

No there is no such option at the moment.

Best Regards,

Panagiotis 

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@PanagiotisCharalampous

PanagiotisCharalampous
13 May 2020, 14:18

Hi equantfx,

Thanks for your proposal. We will consider changing this in a future update.

Best Regards,

Panagiotis 

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@PanagiotisCharalampous

PanagiotisCharalampous
13 May 2020, 14:16 ( Updated at: 21 Dec 2023, 09:22 )

Hi morassut.s,

This behavior is caused by the setting below

If you uncheck it, it should stop doing this.

Best Regards,

Panagiotis 

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@PanagiotisCharalampous