PanagiotisCharalampous
08 Mar 2021, 08:54

Hi there,

Existing Mouse Hotkeys cannot be changed. If you want to add custom hotkeys and program custom functions, you can check the Chart Keyboard Events add to the new cTrader Automate 4.0 

Best Regards,

Panagiotis 

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PanagiotisCharalampous
08 Mar 2021, 08:48

Hi linton.nkambule,

We do not have a date but it should be released in the next couple of weeks.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
08 Mar 2021, 08:46

Hi Alvaro,

Thanks for posting your suggestions. If would be better if you could post them in the Suggestions section.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
08 Mar 2021, 08:43

Hi marcush529,

Can you please post some screenshots of your problem so that we can understand what the issue is?

Best Regards,

Panagiotis 

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PanagiotisCharalampous
08 Mar 2021, 08:42

Hi heet007,

Yes we are talking about the same thing. Can you please provide the screenshots?

Best Regards,

Panagiotis 

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PanagiotisCharalampous
05 Mar 2021, 16:54

Hi ace6670,

No you cannot change it. It is set by the broker.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
05 Mar 2021, 16:26

Hi ace6670,

This is set by your broker and you can see it in your TradeWatch. See nelw

Best Regards,

Panagiotis 

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PanagiotisCharalampous
05 Mar 2021, 16:11

Hi ace6670,

This means that your positions have been closed or partially closed because your margin reached the stop out level. So your positions were closed by the server.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
05 Mar 2021, 12:37

Hi balnet,

You need to contact our sales team regarding prices.

Regarding cTrader Copy, it only works for brokers offering the service.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
05 Mar 2021, 10:25

Hi marian.kosa,

You can see the error message in the log, as shown above.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
05 Mar 2021, 08:59 ( Updated at: 21 Dec 2023, 09:22 )

Hi marian.kosa,

If you try this volume on EURUSD, you will get the below errors in the log

The volume is the reason your orders are not executed.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
05 Mar 2021, 08:51

Hi heet007,

All orders executed on your strategy account should be copied to your followers accounts. If you have specific cases where this did not happen, please share them with us so that we can investigate why this happened.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
05 Mar 2021, 08:46

Hi AhmedMoh181099,

Can you please provide more information about the problem? Can you provide us some examples of the issue so that we can understand what you are looking at?

Best Regards,

Panagiotis 

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PanagiotisCharalampous
05 Mar 2021, 08:43

Hi christian28071,

Can you please send us some troubleshooting when this happens? Press Ctrl+Alt+Shift+T, paste the link to this discussion in the text box and press Submit.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
05 Mar 2021, 08:27

Hi marian.kosa,

On which symbol do you run this? Is the volume appropriate? Do you get any messages in the log?

Best Regards,

Panagiotis 

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PanagiotisCharalampous
05 Mar 2021, 08:24

Hi balnet,

Yes this is possible but you will need to become a client of Spotware to achieve this and pay the relevant fee.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
05 Mar 2021, 08:22

Hi arunsub321,

You will need to program a cBot to achieve this. If you don't know how to do it, you can consider posting a Job.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
05 Mar 2021, 08:19

Hi s1.dasher1,

Can you provide more information about issues? You need to tell us the strategies, your broker, your account number and provide some screenshots showing that the trades have not been copied.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
04 Mar 2021, 16:53

Hi marian.kosa,

To assist you further, please provide us with the complete cBot code and exact steps to reproduce this behavior.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
04 Mar 2021, 14:51

Hi intraflay,

Can you please post a full screenshot of the cTrader window? I need to see the complete information of your cTrader instance. Unfortunately this issue might happen, when there are data inconsistencies between the timeframes e.g. bars missing, causing the bars to shifted left or right. There is not much we can do if this is the case

Best Regards,

Panagiotis 

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