It is really hard to help you with this level of information since do not know what you are doing. Your issue could be anywhere, from wrong dates, wrong account id or any other oversight in your code. A way forward would be to reproduce your issue using the example project. If you cannot, the problem is somewhere in your code. If you can, then provide us the necessary information to reproduce it as well.
All posts that contain a link or come from new users go through moderation. I don't recall censoring anything you posted.
Dear firemyst,
My job description requires me to help users using cTrader i.e. answering how questions and forwarding feedback back and forth. In this case, my job was to communicate the issues to the product teams and report the resolution to the users. What and why questions are not questions I can answer. Therefore I rarely engage in such discussions. Rest assured that the company receives your feedback any values any criticism, positive or negative.
What happens to you is by design so there is nothing to test. This is how it should work. Also in your video it does not seem you follow my instructions. Please record a video demonstrating that you follow my instructions and send it to us.
PS. Please show some respect to the forum and don't write in capitals as if you shout at us. We are trying to help you here.
Best regards,
Panagiotis
Greetings!
i don't understand what you mean by “provide full access permissions” if you could can provide a screenshot showing how i can provide full access permissions when i add the indicator on the chart i don't think we would be having this shenanigans,
your respond is extremely vague on what am supposed to do
PS. am the most respectful person i give what i get, can you be respectful, professional and courteous towards your clients. there is too much complain towards ctrader support
by clicking allow is that what you mean when you say “add the indicator on the chart and provide full access permissions.”?
What happens to you is by design so there is nothing to test. This is how it should work. Also in your video it does not seem you follow my instructions. Please record a video demonstrating that you follow my instructions and send it to us.
PS. Please show some respect to the forum and don't write in capitals as if you shout at us. We are trying to help you here.
Best regards,
Panagiotis
Greetings!
i don't understand what you mean by “provide full access permissions” if you could can provide a screenshot showing how i can provide full access permissions when i add the indicator on the chart i don't thing we would be having this shenanigans,
your respond is extremely vague on what am supposed to do
PS. am the most respectful person i give what i get, can you be respectful, professional and courteous towards your clients. there is too much complain towards ctrader support
Hi there,
i don't understand what you mean by “provide full access permissions” if you could can provide a screenshot showing how i can provide full access permissions when i add the indicator on the chart i don't thing we would be having this shenanigans,
You never said that you did not understand what I proposed. Instead you wrote that you did it. If you wrote earlier that you do not understand what I am suggesting you to do, I would have tried to explain it in a different way. Instead you chose to send complaint emails to the management. In order to help you further, please withdraw your complaint.
Thank you for reporting this issue. Could you pleasesend us some troubleshooting information the next time this happens? Please paste a link to this discussion inside the text box before you submit it.
Best regards,
Panagiotis
Hello,
I have the same issues as the person that started this thread and have had them for a while now. Also, it is not possible to save my workspace. After refresh or re-start of chrome, the workspace changes back to the state before saving. cTrader also very often freezes after closing a position and I have to refresh the page. Last, the link for sending troubleshooting information and the video has nothing to do with today's cTrader web version.
What happens to you is by design so there is nothing to test. This is how it should work. Also in your video it does not seem you follow my instructions. Please record a video demonstrating that you follow my instructions and send it to us.
PS. Please show some respect to the forum and don't write in capitals as if you shout at us. We are trying to help you here.
PanagiotisCharalampous
11 Nov 2024, 06:34
Hi Richard,
Can you please let us know your broker as well?
Best regards,
Panagiotis
@PanagiotisCharalampous