PanagiotisCharalampous
16 Mar 2024, 11:08

Hi there,

Make sure .Net 6.0 is installed on your computer. You can find it below

https://dotnet.microsoft.com/en-us/download/dotnet/6.0

Best regards,

Panagiotis

PanagiotisCharalampous
16 Mar 2024, 11:06

Hi there,

Please contact us at community@ctrader.com

Best regards,

Panagiotis

PanagiotisCharalampous
16 Mar 2024, 11:04

Hi there, 

You should ask the cBot developer. Each one has a different payment process set up.

Best regards,

Penagiotis

PanagiotisCharalampous
16 Mar 2024, 11:01

RE: RE: Strategy not coying

guilherme.follmer said: 

PanagiotisCharalampous said: 

Hi Guilherme,

Trading seems to be blocked for your account. Please talk to your broker.

Best regards,

Panagiotis

Hi @PanagiotisCharalampous

I just spoke to Konstantinos Therapis from supportteam@fpmarkets.com and he said they have nothing to do with this, it has to be checked directly with the service provider. 
What do you reckon we should do in this case? 

Clearly something is wrong in either the platform or broker, if a meeting is necessary please let me know. 

Appreciate your support! 

Thanks

G.follmer  

Hi Guilherme,

Our assessment is that trading is disabled by the broker and it's their responsibility to help you, since you are their client, not ours. If they cannot figure out how to solve the problem, they should contact us directly.

Best regards,

Panagiotis

PanagiotisCharalampous
15 Mar 2024, 12:28

Hi Guilherme,

Trading seems to be blocked for your account. Please talk to your broker.

Best regards,

Panagiotis

PanagiotisCharalampous
15 Mar 2024, 08:18

Hi ncel01,

We are looking at this but we were not able to reproduce yet. Can you advise the app and broker as well?

Best regards,

Panagiotis

PanagiotisCharalampous
15 Mar 2024, 08:01

RE: Protect orders/positions against manual modifications

ncel01 said: 

Dear cTrader Team,

Please let me know if this is possible.

I found such protection important specially when opening charts in the mobile app, since positions protection can be easily changed/removed by mistake.

It would be also interesting if traders could define one the following, as part of each account settings:

Trading method:

• Manual / automated (default)
• Manual only
• Automated only

If no feasible/alternative solution for this is available I'll suggest for it.

Thank you!

Hi ncel01,

I am not sure what kind of feedback you expect. As firemyst mentioned above, you would need to code such a feature.

Best regards,

Panagiotis

PanagiotisCharalampous
15 Mar 2024, 07:57

Hi there,

Please provide us with the following information

1. Strategy name
2. Your follower account number and your broker.
3. Screenshots from history for the Strategy and your account showing that the trades are missing

Best regards,

Panagiotis

PanagiotisCharalampous
15 Mar 2024, 07:02

Hi there,

How can we reproduce your problem?

Best regards,

Panagiotis

PanagiotisCharalampous
15 Mar 2024, 07:01

Hi there,

No they can't

Best regards,

Panagiotis

PanagiotisCharalampous
14 Mar 2024, 12:15

Hi there,

Please send us some troubleshooting report

Paste a link to this discussion when submitted and let us know the exact time the report was sent.

Best regards,

Panagiotis

PanagiotisCharalampous
14 Mar 2024, 11:57

Hi there,

No it is not possible

Best regards,

Panagiotis

PanagiotisCharalampous
14 Mar 2024, 11:56

RE: RE: Clear the LocalStorage

sebastien.t said: 

PanagiotisCharalampous said: 

Hi there,

There is no API method available at the moment. You can only clear it manually by deleting everything in this folder. Make sure cTrader is closed before you do this

Documents\cAlgo\LocalStorage

Best regards,

Panagiotis

Thank you for your answer. Is there any way to store the info properly in a DB?

 

Thank you

Hi Sebastien,

No, you would need to program your own storage to achieve this.

Best regards,

Panagiotis

PanagiotisCharalampous
14 Mar 2024, 07:46

Hi there,

Your question is not clear. Can you rephrase and elaborate?

Best regards,

Panagiotis

PanagiotisCharalampous
14 Mar 2024, 07:43

Hi there,

There is no API method available at the moment. You can only clear it manually by deleting everything in this folder. Make sure cTrader is closed before you do this

Documents\cAlgo\LocalStorage

Best regards,

Panagiotis

PanagiotisCharalampous
14 Mar 2024, 07:38

Hi there,

Do you run any cBots/Indicators while this happens? If yes, can you stop them/remove them and let us know if the issue persists?

Best regards,

Panagiotis

PanagiotisCharalampous
14 Mar 2024, 07:36

Hi there,

You can only stop all cBot instances at once, if you run them from the Automate session

Best regards,

Panagiotis

PanagiotisCharalampous
14 Mar 2024, 07:35

Hi there,

There is no such option at the moment. But you can modify it later on the chart.

Best regards,

Panagiotis

PanagiotisCharalampous
14 Mar 2024, 07:33

Hi there,

You might find the below thread a helpful starting point

https://ctrader.com/forum/calgo-support/24987

Best regards,

Panagiotis

PanagiotisCharalampous
14 Mar 2024, 07:31

Hi there,

Can you share screenshots of what you are looking at?

Best regards,

Panagiotis