PanagiotisCharalampous
14 Mar 2024, 07:30

Hi there,

This usually happens when you have issues with your network. Try restarting your computer or retry at a later time.

Best regards,

Panagiotis

PanagiotisCharalampous
13 Mar 2024, 13:01

Hi there,

Please provide more information about your problem.

1. What exactly do you do?
2. What doesn't work?
3. What messages to you send and what do you receive in response?

Best regards

Panagiotis

PanagiotisCharalampous
13 Mar 2024, 10:49

Hi there,

Can you share the complete cBot code you are using and screenshots of your log after executing the cBot?

Best regards,

Panagiotis

PanagiotisCharalampous
13 Mar 2024, 10:48

Hi there,

The errors are pretty straight forward, so I don't know what kind of further help we could provide. You are calling parameters that do not exist.

Best regards,

Panagiotis

PanagiotisCharalampous
13 Mar 2024, 10:45

Hi there,

Try using the cross broker cTrader to see all your brokerages accounts.

Best regards,

Panagiotis

PanagiotisCharalampous
13 Mar 2024, 07:08

Hi there,

Can you share screenshot of what you are looking at?

Best regards,

Panagiotis

PanagiotisCharalampous
13 Mar 2024, 07:07

Hi there,

Please provide more information about the issue i.e. the steps you take, the message you receive, screenshots etc

Best regards,

Panagiotis

PanagiotisCharalampous
13 Mar 2024, 07:06

Hi there,

Feel free to provide more information about your issue that would allow us to reproduce what you are looking at e.g. cBot code, parameters, broker etc.

Best regards,

Panagiotis

PanagiotisCharalampous
13 Mar 2024, 07:04

Hi there,

Can you please provide more information about this issue?

Best regards,

Panagiotis

PanagiotisCharalampous
13 Mar 2024, 07:03

Hi there,

Is this a broker account? Where do you expect to see this account?

Best regards,

Panagiotis

PanagiotisCharalampous
13 Mar 2024, 07:02

Hi there,

Can you share screenshots demonstrating what you are looking at?

Best regards,

Panagiotis

PanagiotisCharalampous
13 Mar 2024, 07:00

RE: RE: RE: RE: Determine cBot channel programmatically

ncel01 said: 

PanagiotisCharalampous said: 

ncel01 said: 

PanagiotisCharalampous said: 

Hi ncel01,

No, all trades coming from cBots come from the cBot cTrader channel.

Best regards,

Panagiotis

Hi Panagiotis,

Isn't there a distinction between cTrader and console? In the position details I can see that “cBot console” is mentioned for the channel (cBot is running though the CLI).

Isn't it possible to programmatically identify if a cBot is running through cTrader or the CLI? I'd like to apply some conditionals based on this.

Thanks.

Hi ncel01,

Unfortunately there is no such option at the moment.

Best regards,

Panagiotis

Thanks for confirming this.

Do you think there is a need to suggest for this or, will it be added in the future anyway?

Thanks.

Hi ncel01,

We do not have such plans at the moment, therefore feel free to suggest it.

Best regards,

Panagiotis

PanagiotisCharalampous
12 Mar 2024, 06:18

RE: RE: RE: RE: RE: RE: RE: Converting to deposit currency

ctid4921325 said: 

PanagiotisCharalampous said: 

ctid4921325 said: 

PanagiotisCharalampous said: 

ctid4921325 said: 

In the meantime, does any one know the easiest way to get the exchange rate between quote currency and deposit currency so I can do my own calc and not get blocked by asset converter?

 

 

Hi there,

The issue was reproduced and will be fixed in an upcoming update.

Best regards,

Panagiotis

spectacular, thanks so much!  Is there away i can work around this in the mean time?

Unfortunately there is no easy workaround

fair enough, do you have an idea how far out the update is?

Unfortunately I do not have an ETA for the update

PanagiotisCharalampous
12 Mar 2024, 06:16

Hi there,

Only your broker can help you regarding account issues.

Best regards,

Panagiotis

PanagiotisCharalampous
12 Mar 2024, 06:14

Hi there,

Go to Settngs > Assets and you will be able to change the units to lots

Best regards,

Panagiotis

PanagiotisCharalampous
12 Mar 2024, 06:13

RE: RE: The application does not load

martrad22 said: 

PanagiotisCharalampous said: 

Hi there,

Can you please let us know your cTrader ID, the broker and account number you are trying to connect to?

Best regards,

Panagiotis

 

cTrader ID: martrad22

Broker: Funding Pips

Account number: 5007321 

I have opened several demo accounts to see if it was a problem with the account, but this error is happening to me with all of them. 

 

Hi there,

It seems like a problem with your broker. Please talk to them.

Best regards,

Panagiotis

PanagiotisCharalampous
12 Mar 2024, 06:11

Hi there,

Talk to your prop firm regarding this

Best regards,

Panagiotis

PanagiotisCharalampous
12 Mar 2024, 06:10

RE: RE: Determine cBot channel programmatically

ncel01 said: 

PanagiotisCharalampous said: 

Hi ncel01,

No, all trades coming from cBots come from the cBot cTrader channel.

Best regards,

Panagiotis

Hi Panagiotis,

Isn't there a distinction between cTrader and console? In the position details I can see that “cBot console” is mentioned for the channel (cBot is running though the CLI).

Isn't it possible to programmatically identify if a cBot is running through cTrader or the CLI? I'd like to apply some conditionals based on this.

Thanks.

Hi ncel01,

Unfortunately there is no such option at the moment.

Best regards,

Panagiotis

PanagiotisCharalampous
12 Mar 2024, 06:08

RE: RE: C bot acts wierd when backtesting

flappiyt said: 

PanagiotisCharalampous said: 

Hi there,

What you see on the screenshots is possible and is is called slippage. Stop losses are never guarranteed. The stop loss level is just a trigger level. Where exactly the stop loss will be triggered, depends on the market.

Best regards,

Panagiotis

Hi 

I know that, but as I said, it also happens when there aren't such big candles. It was an example, and I don't think that it is normal for a trade to be executed 11 times too slow. Also, when I was trading live without a bot, if there were such moves, I wasn't losing that much.

It's hard to tell just from screenshots. Feel free to share your cBot code, the broker and the backtesting parameters so that we can reproduce and advise accordingly

PanagiotisCharalampous
11 Mar 2024, 13:25

Hi there,

Unfortunately for legal reasons we cannot offer cTrader in Ukraine at the moment.

Best regards,

Panagiotis