Spotware
20 Apr 2016, 16:57

Dear Trader,

Currently, we don't provide users with the ability to set the levels programmatically, However, you could draw a lines as level to be moved according according to the desired scale.

Please have a look at the DrawLine method of the API Reference.

Spotware
20 Apr 2016, 14:53

Dear Trader,

Could you please tell us what you were trying to do before you receive this error? (e.g. did you try to uninstall cTrader).

In addition, could you please tell us your VM's specs, OS Version?

Could you please try to perform a clean installation of cTrader? 

You can find the instructions to perform a clean installation of cTrader at the Performing a clean installation of cTrader section of our user support site.

Spotware
20 Apr 2016, 14:27

Dear Trader,

Currently the is no option to select where the QuickTrade settings will be applied. We will consider providing it in the future. Stay tuned.

Additionally, you can post your ideas/suggestions to http://vote.spotware.com/

For your information, there is no SL,TP predefined, when you create a new market through the Create Order window.

Spotware
20 Apr 2016, 11:58

Dear Trader,

We kindly ask you to contact your Broker regarding this.

Any questions regarding execution, prices, price feed, spread, news, account, account credentials, adding Symbols, Symbols should be addressed to your Broker.

Spotware
20 Apr 2016, 11:54

Dear Trader,

The Computer specs you have meet the minimum requirements to your cTrader. We suggest you to upgrade your Computer to meet the Recommended Requirements. 

Spotware
20 Apr 2016, 11:34

Dear mindbreaker,

When You delete this tabs from cmirror ROI (%) and ROI(USD) - never show correct values 

Set equity and balance tabs on first position and do not make a fool of playing and copying.

Set account equity like profit from signal not ROI (ROI shows 50% when signal loses capital and is -50%).

Could you please provide us with more details regarding your issue and with some full screenshots showing it?

And dont spam you send this stupid mails when someone add post to thread (When i can stop this or when i can unsubscribe it)?

You can unsubscribe from a thread by clicking the unsubscribe button at the bottom of the thread.

And why you open your page after close cTrader platform on spotware demo

We don't discuss design choices through this forum.

Spotware
20 Apr 2016, 11:15

Dear Trader,

Could you please provide us with the steps to reproduce your issue?

In addition, could you please send us full screenshots showing your issue?

Spotware
20 Apr 2016, 11:12

Dear Trader,

Please have a look at the Math.Min Method (Decimal, Decimal) site of Microsoft.

Spotware
20 Apr 2016, 11:09

Dear .ics,

We tried to reproduce your issue without success, based on the code you have posted. Could you please provide us with more information regarding your issue?

In addition, could you please tell us if you receive an error message, exception code?

Spotware
20 Apr 2016, 11:02

Dear Trader,

Could you please provide us with more information regarding your issue and provide us with a reason why you believe the tick data you receive from the server during optimization is not accurate?

Spotware
20 Apr 2016, 10:57

Dear jonnylee.mc,

We received the troubleshooting information. We will investigate.

Spotware
19 Apr 2016, 18:00

Dear Trader,

Could you please submit us troubleshooting information when you experience this by pressing Ctrl+Alt+Shift+T?

Please put you cTID “jonnylee.mc ” in the comments section of the troubleshooting information window and send as email to troubleshooting@spotware.com with a full screenshot attached showing that you submitted it.

Spotware
19 Apr 2016, 17:40

Dear Trader,

We will try to reproduce your issue however we need you to provide us with the custom indicator you use in you code. Could you please send it too?

Spotware
19 Apr 2016, 17:34

Dear Trader,

The advanced protection feature runs locally on your machine. cTrader must be connected at all times for the advanced protection to work. The advanced protection cannot be transferred or get syncronized between the platforms. For your information the trailing stop will reside on the server side in one of our releases in the nearest future. That means that it will work when cTrader is closed. You will be able to apply it when creating an order and it will be also one of the settings in the QuickTrade. Stay tuned. 

Spotware
19 Apr 2016, 17:22

Dear Trader,

Could you please send us full screenshot showing the errors you received, while trying to backtest?

Spotware
19 Apr 2016, 17:19

Dear Trader,

Could you please provide us with the steps to reproduce your issue? 

In addition, could you please tell us which cTrader version you use?

You can see the cTrader version, by expanding the help menu and clicking on the "About cTrader" field.

Spotware
19 Apr 2016, 17:17

Dear Trader,

Thank you for your suggestion. We will consider it. Additionally, you can post your ideas/suggestions to http://vote.spotware.com/

Spotware
19 Apr 2016, 17:16

Dear Trader,

You can mirror a trading account which belongs to you though cMirror. However the strategy will be visible to other users, who might want to mirror your strategy. 

We would like to inform you that currently, we don't provide users with PAMM/MAM accounts. We will provide it in the future. However, we cannot provide you with an ETA. Stay tuned.

Spotware
19 Apr 2016, 16:59

Dear Trader,

Currently, we don't provide users with the ability to expose the Symbols collection. We will consider providing it in the future. Stay tuned. 

Additionally, you can post your ideas/suggestions to http://vote.spotware.com/

Spotware
19 Apr 2016, 16:52

Dear Trader,

Workspaces created on cTrader Desktop cannot be loaded on cTrader Web, due to the mild variations between the applications.

Please have a look at the Workspaces section of our support site.