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Replies
Spotware
23 Jun 2016, 15:49
Dear Trader,
Please have a look at the Email notifications section of our User support site and at the SendEmail() Method.
@Spotware
Spotware
23 Jun 2016, 15:43
Dear Trader,
As said in our previous post.
Please have a look at the Workspaces section of our user support site.
Workspaces is a cloud feature which you can use to set up and save different platform layouts that you can use from multiple accounts and on any computer, but only on the same platform.
Workspaces created on cTrader Desktop cannot be loaded on cTrader Web, due to the mild variations between the applications.
A saved workspace will include the following (not entirely definitive as it is subject to change)
- Open charts (including any options or indicators applied to the charts)
- Chart templates
- Favourite symbols.
- Preferences (QuickTrade settings, layout selection, sounds on/off, etc)
@Spotware
Spotware
23 Jun 2016, 15:35
Dear Trader,
You should connect to Sandbox cTrader Web and create a demo trading account. Once you are log in with your sandbox cTID on sandbox cTrader Web they will be linked.
You can't login with a sandbox account to a demo or live platform.
We kindly you to go through the Playground section and the Spotware Connect API documentation again.
@Spotware
Spotware
23 Jun 2016, 15:09
Dear Traders,
We are sorry to hear that you have issues after the update.
Could you please provide us with more detailed description of your issues and with the following information:
- Full screenshots showing them if it's possible.
- A video showing us the exact reproducing steps if it's possible
- The reproducing steps
- Broker Name
- Account type
To avoid confusions and not to publish any private information, we kindly ask you to send us an email at feedback@spotware.com with your cTID on the Subject title and reference to this thread.
In addition, could you please perform a clean installation of cTrader & cAlgo and try again?
You can find the steps to perform a clean installation of cTrader& cAlgo in the Performing a clean installation of cTrader section of our User support site.
@Spotware
Spotware
22 Jun 2016, 15:02
( Updated at: 21 Dec 2023, 09:20 )
Dear Trader,
Currently we don't provide users with the ability to move the Header of the position lines on the right side of the chart. We will consider providing it in the future. Stay tuned.
Additionally, you can post your ideas/suggestions to http://vote.spotware.com/
You can enable/disable the tick volume by right clicking on the chart, expanding the viewing options field and un-checking the "tick volume field". Or you can use the shortcut to the viewing options at the top center section of the chart.
@Spotware
Spotware
22 Jun 2016, 13:59
Dear Trader,
Please have a look at the API Programmers Guides and the cAlgo user support site.
@Spotware
Spotware
22 Jun 2016, 12:45
Dear Traders,
As you most probably already know, Sell positions open on bid prices and close on ask prices. Buy positions open on ask prices and close on bid prices. The bid and ask prices are defined by the Liquidity Providers. Usually the ask price is higher than the bid price. Sometimes the ask price may become lower than the bid price based on the liquidity provided by the LPs. Thus, the spread could be negative.
The candles on the charts are created based on the bid prices. It's possible for Sell positions to be closed on a price which is not located on the bar at that time, since sell positions close on ask prices. We kindly ask you to contact your Brokers regarding any execution questions you may have.
@Spotware
Spotware
22 Jun 2016, 12:33
Dear Trader,
We kindly ask you to perform a clean installation of cTrader. You can find the steps to perform it in the Performing a clean installation of cTrader section of our User support site. We kindly ask you to perform the steps in the exact order they are written.
... I'm using cTrader from browser atm. :(
Could you please further explain us what you are saying. Unfortunately, we are not sure we understand what you mean.
@Spotware
Spotware
17 Jun 2016, 15:07
Dear Trader,
Please have a look at this thread: /forum/calgo-support/9495
@Spotware
Spotware
17 Jun 2016, 14:56
Dear Trader,
Thank you for your suggestion. We will consider it. Additionally, you can post your ideas/suggestions to http://vote.spotware.com/
@Spotware
Spotware
17 Jun 2016, 14:54
Dear Trader,
Currently we don't provide users with the ability to set sounds when their orders are filled at TP or SL. We will consider providing it in the future. Stay tuned.
Additionally, you can post your ideas/suggestions to http://vote.spotware.com/
You send us an email at feedback@spotware.com if you want to contact us directly.
@Spotware
Spotware
13 Jul 2016, 15:35
RE:
goldspanner said:
Hello,
Please follow this link and see if this is what you were looking for /api/reference/internals/marketseries/tickvolume
@Spotware