Spotware
18 Jul 2017, 15:07

Dear lucas.orionn,

Thanks for posting your issue on the forum. Unfortunately, we cannot give you an advice if we do not have the cBot and check what it actually does. Is it possible to post your code of the forum so that the community or we advise you on what is going wrong?

Best Regards,

cTrader Team

Spotware
18 Jul 2017, 11:26

Dear tansenr18,

Thanks for reporting your problem. Can you please send troubleshooting information to us? Next time your cAlgo gets disconnected please press Ctrl+Shift+Alt+T. A troubleshooting form will pop up. Please report the problem and the necessary information will be sent to our engineers for further investigation.

Best Regards,

cTrader Team

Spotware
18 Jul 2017, 11:12

Dear Traders,

In order to unlink an account from a cTID you will need to contact your broker. 

Best Regards,

cTrader Team

Spotware
18 Jul 2017, 11:05

Hi davidp13,

A suggestion would be to have an external flag e.g. written to a file, from where the cBot would read if it should trade or not. For example, if the file has a flag written as TRUE then the cBot should trade as if it was active. Else the cBot should not do anything. You can adjust the flag accordingly from an external source. Hope this suggestion helps.

Best Regards,

cTrader Team

Spotware
18 Jul 2017, 10:30

Dear davidp13,

Thanks for your question. From what we understand, you need a Good After Time (GAT) order. Currently, GAT order is not available in FIX API. We can consider adding this order type in the future. In the meanwhile, isn't this possible to automate this on your side and just send the order at the desired time?

Best Regards,

cTrader Team

Spotware
18 Jul 2017, 09:41

Hi ctid320188,

In principle, there is no technical restriction to make calls to Connect API from within a cBot. In your case, you would just need to get the cashflow history with requests like the following one.

https://sandbox-api.spotware.com/connect/tradingaccounts/89214/cashflowhistory?oauth_token=test002_access_token

However, if you plan to distribute your cBot to other users, you should first find a way for them to authenticate using the Connect API since you will need an access token to retrieve each account's information.

In any case, we can consider adding transaction information in a future version of cAlgo.API.

Best Regards,

cTrader Team

Spotware
18 Jul 2017, 09:28

Dear Traders,

We have uploaded a new reference sample that demonstrates a simple cBot implementing a trailing stop loss with "Trigger when gaining" and "Trailing stop loss distance" parameters. You can find the reference sample here 

/forum/calgo-reference-samples/11677

Best Regards,

cTrader Team

Spotware
18 Jul 2017, 09:18

Hi davidp13,

Thanks for your question. No this is not possible to start and stop a cBot using Connect API. Could you tell us a bit more on what you are trying to achieve, in case we can propose an alternative solution?

Best Regards,

cTrader Team

Spotware
17 Jul 2017, 18:08 ( Updated at: 21 Dec 2023, 09:20 )

Dear Trader,

Thanks for your question. Fibonacci extension is available in cTrader in the Line Studies tools. It is called Fibonacci Expansion. See relevant screenshot below

Best Regards,

cTrader Team

Spotware
17 Jul 2017, 18:07

Dear Trader,

We absolutely allow cTrader for brokers authorized to operate in the US. We will be happy to onboard such authorized brokers immediately. All adjustments needed for operations under the US regulatory framework are already implemented in cTrader, and have been for many years. You are welcome to encourage your preferred US broker(s) to onboard cTrader. 

Best Regards,

cTrader Team

Spotware
17 Jul 2017, 17:17

Dear p.likitsajjakul,

Currently, it is not possible to download bars that are not displayed in the charts. We can consider adding the ability to download a custom range of market data in a future release of cAlgo.API. In the meanwhile, as a workaround, you can implement a cBot that writes the market data to a file, backtest the cBot so that the data is stored to the file and later on access the data from your trading cBot.

Best Regards,

cTrader Team

Spotware
17 Jul 2017, 16:31

Hi yosifov,

Thanks for asking your question in cTDN. Currently this is not possible in cAlgo but it is something we can consider in a future release of the platform.

Best Regards,

Spotware
17 Jul 2017, 16:16

Dear trader,

Thanks for posting your question in the forum. When you say you can no longer run cAlgo as an administrator, do you mean to right click on cAlgo and select "Run as Administrator" or do you mean something else? It was never possible to run cAlgo as an administrator. cTrader and cAlgo are ClickOnce applications and "Run as Administrator" is not available. If you mean something else, feel free to elaborate.

Best Regards,

cTrader Team

Spotware
17 Jul 2017, 15:46

Dear luzbay57,

Thanks for reporting this issue to us. Can we have a screenshot of your problem so we can investigate further? In the meanwhile, can you please try a clean installation of cTrader to see if this resolves the issue? You can find instructions on how to do this here

Best Regards,

cTrader Team

Spotware
17 Jul 2017, 14:47

Hi wpwebsites,

Thanks for posting your question in the forum. Can you please provide a code sample of your cBot so we can advise you on how to modify it? You can also follow the suggestions posted here

Best Regards,

cTrader Team

Spotware
17 Jul 2017, 14:29

Dear djwil.rii,

Thanks for reporting your issue. Unfortunately from your description it is not clear to us what is the problem you are facing. When you say you cannot place a limit or stop order, do you mean that you receive an error when placing the order? If yes, what is the error message you receive? If not, then please explain what the problem is. If you can also send some screenshots as well, it would be very helpful.

Can you please also explain what do you mean when you say that your format has changed? Screenshots would be helpful here as well.

Best Regards,

cTrader Team

Spotware
17 Jul 2017, 12:54

Dear fengye2677,

Thanks for reporting this issue to us. The problem has already been reported to the cTrader team and they are investigating it. We will inform you as soon as it is resolved. In the meanwhile, could you try to uninstall cTrader and then perform a clean installation to check if this resolves the problem? You can find instructions on how to do this here http://help.spotware.com/troubleshooting

Best Regards,

cTrader Team

Spotware
17 Jul 2017, 12:41

Dear ricardo.dejong,

Thanks for your inquiry. It is not a bug. Currently HLC and Heikin Ashi are not available in cTrader for desktop. It is in our future plans to add HLC and Heikin Ashi charts in cTrader for desktop. We will keep you posted on this.

Best Regards,

cTrader Team

Spotware
17 Jul 2017, 11:55

Dear 1001camel,

Thanks for reporting your issue to us. The workspaces should not be the problem in your case. There are many factors that could affect order execution time. Does this happen on all orders you open or only occasionally? Do you use Limit Range orders? If it happens frequently, could you please provide us with more information so we can investigate the issue deeper?

If possible, please provide us with the following.

1) Your broker and your location.

2) A screenshot of your latency. You can find this information on the bottom right corner of your cTrader.

3) A screenshot with the position's timeline. You can find this information when you go to Tradewatch > Positions > Click on "i" button and scroll to the bottom of the form.

The above information will help us to determine where the problem is and investigate further.

Best Regards,

Spotware
17 Jul 2017, 11:26

Dear payment,

Thanks for your inquiry. Currently there is no way to get this information through the API. A way to achieve this would be to backtest your cBot, store tick data in a file and then read the data from the file in your cBot, whenever necessary.

Best Regards,

cTrader Team