Spotware
07 Jun 2023, 11:31

Dear trader,

Thank you. We have investigated your issue and the relevant orders were rejected by the liquidity provider. Please contact your broker for more information.

Best regards,

cTrader Team

Spotware
07 Jun 2023, 08:17

Dear trader,

Can you please share with us your strategy link?

Best regards,

cTrader Team

Spotware
06 Jun 2023, 12:18

Dear trader,

Thank you. For point 4, we need the Open API host name you are connecting to.

Best regards,

cTrader Team

Spotware
05 Jun 2023, 08:23

Dear trader,

We are aware of this issue and it will be fixed in an upcoming update.

Best regards,

cTrader Team

Spotware
02 Jun 2023, 08:49

Dear trader,

Please provide us with the following information

1. Broker
2. Account Number
3. Account Type
4. Host Name
5. The exact time your position close messages were sent. 

Best regards,

cTrader Team

Spotware
31 May 2023, 08:13

Dear traders,

Our team is aware of the issue and it is currently being investigated.

Best regards,

cTrader Team

Spotware
30 May 2023, 09:46

Dear trader,

Thank you for reporting this issue. Could you please send us some troubleshooting information the next time this happens? Please paste a link to this discussion inside the text box before you submit it.

Best regards,

cTrader Team

Spotware
29 May 2023, 14:36

Dear trader,

Thank you for reporting your issue. We would need more information in order to reproduce the problem. Can you please share the exact steps you follow to experience this behavior? Screenshots and/or videos that would allow us to see what you are looking at would be very helpful.

Best regards,

cTrader Team

Spotware
29 May 2023, 10:18

Dear Automated_Trading,

We managed to reproduce this issue and we will fix in in an upcoming update.

Best regards,

cTrader Team

Spotware
29 May 2023, 10:15

Dear trader,

Please note that mobile gestures are not supported for cTrader Web at the moment. This functionality will be added in an upcoming update.

Best regards,

cTrader Team

Spotware
26 May 2023, 14:22

Dear trader,

Can you please provide us exact steps that will allow us to reproduce this issue? If you can record a video as well, it will be helpful.

Best regards,

cTrader Team

Spotware
26 May 2023, 07:55

Dear trader,

This was not a scheduled interruption. Can you please let us know if you still experience this issue?

Best regards,

cTrader Team

Spotware
25 May 2023, 14:39

Dear trader,

Can you please check now?

Best regards,

cTrader Team

Spotware
25 May 2023, 13:44

Dear trader,

Thank you for reporting this. Can you please share a screenshot including the url where you get this error?

Best regards,

cTrader Team

Spotware
24 May 2023, 15:39

Dear J.Lo,

Thanks for the code sample. We were able to reproduce this behavior and it will be investigated further by the product team

Best regards,

cTrader Team

Spotware
24 May 2023, 15:36

Dear trader, 

This improvement is in our plans but not for the next few updates.

Best regards,

cTrader Team

Spotware
19 May 2023, 09:24

Dear m4trader4,

The issue will be resolved in one of the upcoming updates but we do not have an ETA at the moment.

Best regards,

cTrader Team

Spotware
18 May 2023, 09:32

Dear Fx4U.net,

Can you please let us know your VPS provider?

Best regards,

cTrader Team

Spotware
18 May 2023, 09:22

Dear traders,

The specific broker does not offer cTrader anymore. Unfortunately we cannot help you with your issue.

Best regards,

cTrader Team

Spotware
18 May 2023, 09:08

Dear trader,

Thanks for reporting this issue. In order to investigate this further, we would need the source code of the cBot you are using.

Best regards,

cTrader Team