Spotware
30 Jan 2017, 12:07

Hello,

Stop Orders are supported and you can find details in our recently updated FIX Rules of Engagement here: https://www.spotware.com/pdf/cTraderFixApi_v2.9.1.pdf?v2.9.1 

Many thanks,

cTrader Team

Spotware
30 Jan 2017, 10:45

Hello. 

Thank you for reporting this. We are already aware of the display issue for this indicator and will fix it in a future version. 

Many thanks.

Spotware
30 Jan 2017, 10:43

Hello,

You can use the "Net" column instead. This will order your positions in the format you describe. 

Many thanks. 

Spotware
30 Jan 2017, 10:40

Hello.

Yes, we usually perform server updates and maintainance almost every weekend. Typically starting from 0700 (UTC). How long the maintainance takes depends from week to week and sometimes can run into Sunday as well. 

About cMirror accounts - It is not possible to use cMirror with FxPro accounts, this is a business decission and not a software issue. 

Many thanks,

cTrader Team.

Spotware
26 Jan 2017, 17:28

Hello. 

You can find journal stored locally under the below directory:

C:\Users\"USER_NAME"\Documents\cAlgo\Journals\"BROKER_NAME"

Thanks.

Spotware
15 Jan 2017, 15:11

Hello.

Thanks for your suggestion. Supporting custom indicators in the web app is just not realistic from many perspectives. 

I think the issue that needs to be addressed is the memory leak. Typically how many charts and windows do you have open on the desktop app when you are hit with an issue? Have you ever reported this to us directly so we can collect additional details. 

Thanks. 

Spotware
15 Jan 2017, 15:00

Thanks Andi21,

We will look into this and follow up should we require any details about your environment. 

Best Regards,

Spotware
15 Jan 2017, 13:28

Hello.

Thank you for the interesting question. To tell you a little bit more about our business model.

Spotware host all brokers servers, and Spotware is the only entity which has root access. The broker receives only a GUI application and a Web API which has no additional functionality to the GUI but can be integrated with their deposits and withdrawals portal. The broker can only change settings according to what Spotware allows and nothing whatsoever exists to harm traders, something we take very seriously and an ethos we built our brand around.

All server are connected to real price feeds via FIX API, Spotware also manages those integrations directly with the technology provider who supports them.

It would be impossible for a broker to compromise cServer.

Many thanks,

Spotware Team.

Spotware
12 Jan 2017, 17:03

Hello, 

Thanks for posting an interesting question that gets asked frequently. 

Just because you have a great ping to the cTrader server (1/2ms) that doesn't mean execution time will be the same. This is just your ping to the server. Once your order reaches your brokers cTrader server there are a few milliseconds for processing then the order will be sent to your broker's liquidity provider. If the counter party who has the best price is in New York then an execution time of 100 to 200 ms is more than reasonable. 

It depends on many factors. Mostly the location of the bank / liquidity provider the order is routed to. 

Also it is worth noting that the execution speed on demo account is emulated, since orders don't really get executed - Demo account only pretends to execute them. 

All the best,

cTrader Team

Spotware
09 Jan 2017, 12:32

Hello, 

In order to take a close look please submit a trouble shooting report by pressing Ctrl + Alt + Shift + T and leave a reference whihch you can quote in this thread so we can identify it. 

Please also be sure that there are no applications that could be blocking cTrader, such as a firewall. 

Thanks. 

Spotware
09 Jan 2017, 12:23

Confirmed

Hello. 

Additionally, all cBots are hosted locally on your machine. Spotware will never see your source code. 

Thanks

Spotware
03 Jan 2017, 09:34

Hello Love9712,

Currently it is not possible to close positions using Hedging account, therfore it is not recommended to use this account type and suggest only Netting. In the near future we will support the ability to close specific orders through FIX API. 

When this happens we will post in the forum. To be sure you find out about it we suggest subscribing to our mailing list - http://www.spotware.com/contact-us/subscribe-to-product-updates.

Many thanks,

Spotware
29 Dec 2016, 18:09

Hello, 

cAlgo is only compatible with MS Visual Studio 2013.

Spotware
29 Dec 2016, 18:06

Hello

Thanks for bringing this to our attention and for the screenshot. As we requested in our email, could you please send us the errors from the console in Chrome. Press F12, go to console tab, click "Filter" click "Errors" and send these contents to us. 

Thanks. 

Spotware
23 Dec 2016, 16:00

User names and pass-words are standard security features, without them our products would not comply with international standards and best practices and would prohibit us from signing with prominent financial institutions. If you choose to have your password remebered you should not have to keep entering credentails persistantly. 

yukitaga, your comment was modififed to remove profanity. 

Thanks, 

cTrader Team. 

Spotware
23 Dec 2016, 15:55

Hello, 

Thanks for the screen shots. It would be useful if you could tell us when this occured and if it is reccuring without that information I would suggest that this has occured during a weekend while we are performing a major system update. This premise is based on the fact that the markets are closed.

Many thanks,

cTrader Team

Spotware
23 Dec 2016, 14:17

Hello,

Could you please provide some more details here, your problem is not really clear. A screen-shot and details of symbols, time periods, brokers, live or demo would really help a lot. 

Thank you. 

Spotware
23 Dec 2016, 14:08

Hello, 

Thanks for your post but it is not entirely clear what exactly is the question. Could you kindly elaborate in more detail. 

Many thanks, 

Spotware
23 Dec 2016, 14:06

Hello andi21, 

Thank you for your detailed suggestion, you point of view is well understood and appreciated. It is something we have always planned to do and hope to acheive that soon. 

We look forward to other users comments in this thread too. 

Regards, 

cTrader Team

Spotware
13 Dec 2016, 17:38

Hello, 

Neither of these are available, however they are great ideas and will be considered for the future. 

Many thanks