PanagiotisCharalampous
31 May 2018, 18:00

Hi, 

I don't need the information in order to put the blame on your side but in order to reproduce this on my computer and then show it to the product manager :). If you can send me a sample cBot that behaves this way, I would be able to run it locally and demonstrate it to cAlgo team so that they can run their performance analysis. 

Looking forward to the cBot code!

Best Regards,

Panagiotis

PanagiotisCharalampous
31 May 2018, 17:39

Dear Trader,

Even though the tone and content of your first post is not aligned with the rules and guidelines of the community, I have chosen to ignore it and I kindly asked for further information so that I can help you. However, you insist to derail this into a meaningless conversation in the same tone. I don't see a reason participating in such a conversation. If you wish us to help you further, you are welcome to send us additional information to investigate your issue in depth.

Best Regards,

Panagiotis 

PanagiotisCharalampous
31 May 2018, 16:58

Dear Trader, 

Spotware cTrader Beta has been available for three months now so you are definitely not the first to test the product. It would be more constructive if you could provide technical details about your situation, so that we can determine if this is a performance issue of if it is just a natural overload. To make safe conclusions we need a) hardware specifications b) the cBot's code c) the number of cBot instances running d) the state of cTrader at the time this happens e.g. number of charts opened.  

Looking forward to your reply and your help to make this product better,

Best Regards,

Panagiotis

PanagiotisCharalampous
31 May 2018, 15:24

Hi David,

Thanks for posting this. Our engineers are looking at it.

Best Regards,

Panagiotis

PanagiotisCharalampous
31 May 2018, 11:52

Hi Patrick,

Thanks for the positive feedback. I will pass all your suggestions to the product team.

Best Regards,

Panagiotis

PanagiotisCharalampous
31 May 2018, 11:46

Hi Waxy,

Could you please send some more information about this to feedback@spotware.com so that they can investigate further? Please let them know your broker, account numbers and when do these disconnections happen. Even a short video demonstrating this behavior would be very helpful.

Best Regards,

Panagiotis

PanagiotisCharalampous
31 May 2018, 11:44

Hi Waxy,

All brokers have been upgraded to cTrader 3.0 therefore you should not have this problem anymore. You should just upgrade your cBot to use the latest function and the warning will go away.

Best Regards,

Panagiotis

PanagiotisCharalampous
31 May 2018, 11:34

Hi Jeshayle,

We are aware of this issue and we will resolve it in an upcoming update.

Best Regards,

Panagiotis

PanagiotisCharalampous
31 May 2018, 10:27

Hi dgedenfield,

Can you please post some more information about this so that we can investigate like broker, symbol, cBot and backtesting parameters, screenshots? We will need more information in order to investigate this.

Best Regards,

Panagiotis

PanagiotisCharalampous
30 May 2018, 15:48

Hi fxwisdom1@gmail.com,

You can read more about orders, seals and positions here. However information about Submitted Price is not available in cAlgo.API or in Connect API. I will discuss this with cAlgo team and check if we can add this field in the API.

Best Regards,

Panagiotis

PanagiotisCharalampous
30 May 2018, 15:37

Hi irmscher9,

We are already aware of this issue thanks. We will resolve it.

Best Regards,

Panagiotis

PanagiotisCharalampous
30 May 2018, 15:22

Hi irmscher9,

Thanks, I have reported this to cAlgo team.

Best Regards,

Panagiotis

PanagiotisCharalampous
30 May 2018, 14:56

Hi ngo.bao1975,

Thanks for posting in our forum. How many positions do you have open?

Best Regards,

Panagiotis

PanagiotisCharalampous
30 May 2018, 11:49

Hi zedodia,

Thanks for posting in our forum. Could you please share your cod with us so that we can fix it?

Best Regards,

Panagiotis

PanagiotisCharalampous
30 May 2018, 11:46

Hi pieroim,

1) Thanks for letting us know about the exception. We will investiage.

2) With cTrader 3.0 a limitation of 15 positions that can be displayed has been introduced, mainly for performance reasons. We will improve this functionality by making this number adjustable by the user.

Best Regards,

Panagiotis

PanagiotisCharalampous
30 May 2018, 11:20

Hi dsobey,

Thanks for the feedback. You can send the screenshot at community@spotware.com so that I can forward it to our product team.

Best Regards,

Panagiotis

PanagiotisCharalampous
30 May 2018, 11:16

Hi procumulative@gmail.com,

Thanks for the feedback, I will forward to the product team for investigation. Note that cTrader 3.0 was in Beta for the last three months. I would also suggest that you make a clean installation and let us know if it resolves the issues.

Best Regards,

Panagiotis

PanagiotisCharalampous
30 May 2018, 11:11

Dear Trader,

There is no option to go back to cTrader 2.01. If you have crashes, please help us fix them by reporting them to us so that we can fix them. New features can be found in Help > What's New.

Best Regards,

Panagiotis

PanagiotisCharalampous
30 May 2018, 11:07

Hi dleeeq8,

Thanks, we will investigate.

Best Regards,

Panagiotis

PanagiotisCharalampous
30 May 2018, 11:02

Hi DelTrader,

You can use PendingOrders property.

Best Regards,

Panagiotis