PanagiotisCharalampous
20 Dec 2024, 07:49

Hi there,

Not all features found on cTrader Web have been implemented on cTrader for Mac yet. They will be added gradually.

Best regards,

Panagiotis

PanagiotisCharalampous
20 Dec 2024, 06:40

Hi there,

Can you please record a video demonstrating what exactly happens?

Best regards,

Panagiotis

PanagiotisCharalampous
20 Dec 2024, 06:31

Hi there,

You need to provide more information about your issue. Please provide the following

• A screenshot of your backtesting settings
• Screenshots showing the discrepancy between a trade taken on a live account and on backtesting

Best regards,

Panagiotis

PanagiotisCharalampous
20 Dec 2024, 06:15

Hi there,

This is a ClickAlgo product. Please contact ClickAlgo directly regardingt this issue.

Best regards,

Panagiotis

PanagiotisCharalampous
20 Dec 2024, 06:14

Hi there,

Can you please let us know which version of cTrader do you use?

Best regards,

Panagiotis

PanagiotisCharalampous
20 Dec 2024, 06:12

Hi there,

What service do you use to achieve this? Did you address this question to your service provider?

Best regards,

Panagiotis

PanagiotisCharalampous
19 Dec 2024, 10:20

RE: RE: Heiken Ashi Bars

cralluso said: 

PanagiotisCharalampous said: 

Hi there,

There are indicators that allow you to do that, like the one below

https://ctrader.com/algos/indicators/show/2144/

Best regards,

Panagiotis

Ok ,I know but there is small difference. 

If you have Heiken Ashi example on 100 Tick , than you can add any indicator and will be calculated on Heiken Ashi close open etc. If you add your indicator than you cant add custom indicator on your indicator.

 

If the indicator provides the prices as output values then you can. If the ClickAlgo indicator does not do this out of the shelf, you could ask them to modify this for you

Best regards,

Panagiotis

PanagiotisCharalampous
19 Dec 2024, 10:18

Hi there, 

Could you please send us some troubleshooting information the next time this happens? Please paste a link to this discussion inside the text box before you submit it.

Best regards,

Panagiotis

PanagiotisCharalampous
19 Dec 2024, 07:14

Hi there,

There are indicators that allow you to do that, like the one below

https://ctrader.com/algos/indicators/show/2144/

Best regards,

Panagiotis

PanagiotisCharalampous
19 Dec 2024, 07:11

Hi there,

Could you please send us some troubleshooting information the next time this happens? Please paste a link to this discussion inside the text box before you submit it.

Best regards,

Panagiotis
 

PanagiotisCharalampous
19 Dec 2024, 07:08

Hi there,

Can you please provide us with more information that would allow us to reproduce the problem? We need the following

1. cBot code.
2. Screenshots of the errors you receive.
3. Exact steps that will allow us to reproduce these errors.

Best regards,

Panagiotis

PanagiotisCharalampous
19 Dec 2024, 06:59

Hi there,

Where exactly do you want to see this information? In the log?

Best regards,

Panagiotis

PanagiotisCharalampous
18 Dec 2024, 11:43

RE: RE: THE CTRADER VERSION 4.9.1.25142 BOTH IN BACKTESTING AND IN OPTIMIZATION IS VERY SLOW

Elon.Musk said: 

PanagiotisCharalampous said: 

Hi there,

As the platform grows, more features are added resulting to more demand in resources. A slower performance is not necessarily an indication of something going wrong. 

However to investigate further, you need to share with us your cBot core as well as backtesting parameters.

Best regards,

Panagiotis

I am using a server with 48 cores and 256 GB RAM and still facing performance issues … I really do not want to upgrade to ctrader 5 but i don't know how i can prevent my Ctrader 4.9 from automatically upgrading it is becoming really ridiculus as it takes me ages to optimize 

Hi there,

Please follow by suggestion above and share information that will allow us to reproduce the problem.

Best regards,

PanagiotisCharalampous
18 Dec 2024, 09:01

Hi there,

It seems you are using white color on white backround

Best regards,

Panagiotis

PanagiotisCharalampous
18 Dec 2024, 06:52

Hi there,

Can you please provide more information about this problem?

Best regards,

Panagiotis

PanagiotisCharalampous
18 Dec 2024, 06:51

Hi there,

Can you share screenshots demonstrating this discrepancy?

Best regards,

Panagiotis

PanagiotisCharalampous
18 Dec 2024, 06:41

Hi there,

Please provide us with more information like the following

1. cBot code
2. Steps to reproduce this behavior
3. Screenshots of the errors

Best regards,

Panagiotis

PanagiotisCharalampous
18 Dec 2024, 06:40

Hi there,

This is a ClickAlgo cBot. Please talk to ClickAlgo.

Best regards,

Panagiotis

PanagiotisCharalampous
18 Dec 2024, 06:38

Hi there,

Trading sizes are configured by the broker. Please talk to your broker.

Best regards,

Panagiotis

PanagiotisCharalampous
18 Dec 2024, 06:37

RE: pause optimization run

eynt said: 

Anything new? Is there a way to pause an optimization run in the middle?

Hi there,

No it is not.

Best regards,

Panagiotis