PanagiotisCharalampous
25 Aug 2021, 14:32

Hi thomaslittler,

Please send us some troubleshooting information. To do so, please click on the login form, press Ctrl+Alt+Shift+T, paste the link to this discussion in the text box that will appear and press Submit.

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PanagiotisCharalampous
25 Aug 2021, 09:42

Hi Neilsh,

Can you please create a dump file and send it to me?

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Panagiotis 

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PanagiotisCharalampous
25 Aug 2021, 08:21

Hi cAlgoBuddy,

1. This is not a bug. To reverse a position, you need to place an order of double the size on the opposite direction.

2. We will check this.

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Panagiotis 

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PanagiotisCharalampous
24 Aug 2021, 10:25

Hi Neilsh,

Please let me know if it is possible to arrange a TeamViewer session when the RAM start accumulate, so that our engineers can investigate what happens. If yes, reach out to me at community@spotware.com to arrange it.

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Panagiotis 

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PanagiotisCharalampous
24 Aug 2021, 09:47

Hi fxctrader,

You can use MachineName.

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Panagiotis 

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PanagiotisCharalampous
24 Aug 2021, 09:45

Hi Jan,

You could consider a Netting account instead

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Panagiotis 

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PanagiotisCharalampous
24 Aug 2021, 08:16 ( Updated at: 21 Dec 2023, 09:22 )

Hi Jan,

You just need to modify the position's volume to the new one. See below

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Panagiotis 

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PanagiotisCharalampous
23 Aug 2021, 14:14

Hi simonsaunders7,

before I pay for a PC set up, just need to know would a desktop version close faster than the web version onthe same speed broadband?>

There should not be a notable difference. Please note that in an ECN environment, an order takes about 100-200 ms to be executed depending on your computer's location.

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Panagiotis 

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PanagiotisCharalampous
23 Aug 2021, 13:27

Hi J.Frindt,

No, this function is controlled by the broker. Read more here about the stop outs.

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Panagiotis 

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PanagiotisCharalampous
23 Aug 2021, 13:24

Hi TheMC,

This is correct. The one value is the balance and the other is the equity. See below

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PanagiotisCharalampous
23 Aug 2021, 12:31

Hi galafrin,

We will replace this feature in 4.2 where auto-formatting will be replaced with a hotkey.

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Panagiotis 

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PanagiotisCharalampous
23 Aug 2021, 11:30

Hi alanstubbs49,

Which videos are you referring to?

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Panagiotis 

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PanagiotisCharalampous
23 Aug 2021, 11:28

Hi ctid3999979,

cTrader does not support C# 6.0 and this feature at the moment.

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Panagiotis 

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PanagiotisCharalampous
23 Aug 2021, 11:27

Hi djsjross,

Please perform a hard refresh (Ctrl+F5) and try again. If the issue persists, please record a video with your steps and send it to us at community@spotware.com.

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Panagiotis 

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PanagiotisCharalampous
23 Aug 2021, 11:26

Hi uzairmaster97,

If you need custom development services, you can contact a Consultant.

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Panagiotis 

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PanagiotisCharalampous
23 Aug 2021, 11:26

Hi J.Frindt,

It seems like positions are closed, not opened. It looks like a stop out to me. Please check it with your broker.

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Panagiotis 

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PanagiotisCharalampous
23 Aug 2021, 11:25

Hi ctid4533043,

Can you please provide a complete screenshot of cTrader Web including the symbol, timeframe and indicator name so that we can investigate further?

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Panagiotis 

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PanagiotisCharalampous
23 Aug 2021, 11:24

Hi ninsonphilip2,

Please share your source code so that we can help you further.

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Panagiotis 

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PanagiotisCharalampous
23 Aug 2021, 11:24

Hi simonsaunders7,

Can you please elaborate on your problem? Why do you think there is a delay?

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Panagiotis 

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PanagiotisCharalampous
23 Aug 2021, 11:23

Hi TheMC,

I am not sure I understand the problem. Could you please elaborate with some screenshots?

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